Northwell Health myRemoteAccess: Your Secure Digital Gateway
Quick Summary
- Secure remote access for Northwell staff
- Requires Universal ID and One-Time Password
- Citrix Workspace app is essential
- Access internal applications and drives
- Strong security measures in place
Northwell Health's myRemoteAccess serves as your essential digital gateway, providing approved users with secure access to critical internal applications and resources from outside the Northwell network. This platform, often powered by Citrix technology, ensures that employees and authorized personnel can perform job-related functions efficiently, regardless of their physical location. It acts as a secure bridge, connecting your device to Northwell Health's private network and internal systems.
Designed with robust security in mind, myRemoteAccess facilitates encrypted connections and employs strong authentication mechanisms. Understanding how to properly prepare your device and navigate this digital portal is key to maintaining productivity and safeguarding sensitive information while working remotely.
Preparing Your Devices for Off-Network Access
- A valid Northwell Health Universal ID and Password.
- A configured One-Time Password (OTP) preference, which must be initially set up while connected to a secure Northwell Health network.
- The most current version of Citrix Workspace app installed on your device.
- For mobile devices, ensure your operating system meets minimum requirements (e.g., iOS 9 or higher, Android Marshmallow or higher).
- A supported web browser, such as the newest version of Safari, Chrome, or Firefox.
- Manager approval for remote access to clinical applications.
Connecting to Your Secure Workspace
- Step 1: Disconnect from Internal Network. Ensure your device is not connected to the Northwell Health secure network.
- Step 2: Access the Portal. Open your web browser and navigate to https://myremoteaccess.northwell.edu/.
- Step 3: Enter Credentials. Input your Northwell Health Universal ID and Password into the login fields.
- Step 4: Provide One-Time Password. When prompted, enter the One-Time Password (OTP) that is sent to your registered device or email.
- Step 5: Launch Applications. After successful authentication, you will arrive at the Northwell myApps or myWebLinks page, where you can select and launch the applications you are provisioned to use.
- Step 6: Log Off. Always remember to log off your session completely once you have finished your work.
Navigating Your Digital Tools and Resources
- Unified Application Access: Gain entry to all applications you are authorized to use through the 'Northwell myApps' section.
- Network Drive Connectivity: Access your essential network drives using the dedicated 'My Drives' icon within the portal.
- Internal Web Resources: Conveniently reach popular internal Northwell websites like iLearn, Help, Intranet, myEmail, and mySelfService via 'Northwell myWebLinks'.
- Two-Factor Authentication: Benefit from enhanced security through mandatory One-Time Passwords or risk-based authentication.
- Customizable Favorites: Add frequently used applications to your 'Favorites' for quicker access in future sessions.
Restoring Access to Your Online Environment
⚠️ Unable to Log In (Password or Universal ID issues)
Cause: Incorrect credentials or forgotten password.
Solution: If you've forgotten your password or Universal ID, please contact the Northwell Health Service Desk at (516) 470-7272. If you are on the intranet, you can also use mySelfService to manage your credentials.
⚠️ One-Time Password (OTP) Not Working or Not Received
Cause: OTP preferences are not set up or an incorrect delivery method is selected.
Solution: Your OTP preferences must be set up and reviewed while on the Northwell Health secure network via mySelfService. Ensure your default delivery method is easily accessible. If issues persist, contact the Service Desk.
⚠️ Citrix Workspace App Problems
Cause: Outdated Citrix Workspace app, installation issues, or configuration errors.
Solution: Ensure you have the most current version of Citrix Workspace app installed. If problems continue, your IT help desk is the best resource for specific setup information and troubleshooting.
⚠️ Cannot Find a Specific Application
Cause: Application not provisioned or not immediately visible.
Solution: Use the 'Search All Apps' box within the myRemoteAccess portal to locate the desired application. If it's still not found and you believe you should have access, contact your manager or IT support.
⚠️ Cannot Save Files to My Local Computer
Cause: Security restrictions prevent direct file transfer to personal devices.
Solution: For security reasons, moving files directly between your local PC and myRemoteAccess is generally not permitted. If this functionality is essential for your role, you must obtain manager approval and then contact the IS Service Desk for specific access.
Ensuring Data Privacy in Your Remote Session
- 🔒 Always use a strong, unique password for your Universal ID and keep it confidential.
- 🔒 Never share your One-Time Password (OTP) with anyone, as it is a critical component of your two-factor authentication.
- 🔒 Ensure your personal device's operating system and web browser are updated to their latest versions for optimal security.
- 🔒 Log off completely from myRemoteAccess after each session, especially when using a shared or public computer.
- 🔒 Be vigilant about phishing attempts; Northwell Health will never ask for your credentials via unsolicited emails or messages.
🎧 Official Support & Help Center
For technical assistance, contact the Northwell Health Service Desk at (516) 470-7272 or use live chat support at https://chat.northwell.edu/.
Answers to Top Connectivity Questions
Q: What is myRemoteAccess at Northwell Health?
myRemoteAccess is Northwell Health's secure web-based portal, enabling authorized employees and personnel to access internal network resources, applications, and tools from outside the Northwell network. It utilizes Citrix technology to provide a secure, encrypted connection.
Q: How do I set up my One-Time Password (OTP) for myRemoteAccess?
You must initially set up and review your OTP delivery method while connected to the Northwell Health secure network. This is done through mySelfService, typically accessed via the intranet's MyHR section. It's recommended to register at least one personal email and phone number for text messages.
Q: Can I access clinical applications through myRemoteAccess?
Yes, but accessing clinical applications via myRemoteAccess requires prior approval from your manager.
Q: Are there any restrictions on saving files to my personal computer from myRemoteAccess?
Due to security protocols, you generally cannot save files from myRemoteAccess directly to your local personal computer. If this capability is needed for your job functions, you must get manager approval and then contact the IS Service Desk.
Q: What are the minimum requirements for my computer or mobile device to use myRemoteAccess?
You need the latest Citrix Workspace app, a modern web browser (Safari, Chrome, Firefox), and for mobile devices, at least iOS 9 or Android Marshmallow. Northwell-issued devices should already meet these specifications.
Wrap Up
The myRemoteAccess portal is a vital tool for Northwell Health personnel, enabling secure and efficient remote work. By following the outlined requirements, login procedures, and security best practices, users can confidently connect to the Northwell network and access necessary resources. Should you encounter any difficulties, the dedicated Service Desk and chat support are readily available to assist, ensuring your digital workspace remains accessible and secure.