Ochsner Health Remote Access: Your Employee Portal Login
Quick Summary
- Secure remote access for staff
- Ochsner ID and password needed
- Access Epic, Library, Training
- Install Citrix Workspace App
- IS Service Desk for help
Ochsner Health provides a robust digital environment for its employees, students, and authorized affiliates to access critical resources from anywhere. This remote access system is powered by secure technologies, including Citrix, ensuring you can perform your duties and access necessary information whether you are on campus or working off-site. It's designed to seamlessly connect you to the tools and data you need to deliver exceptional care and support.
This guide outlines how to effectively use Ochsner's remote access systems, focusing on the primary entry points and functionalities essential for your role. We cover everything from initial setup to managing your account, ensuring a smooth and secure connection to the Ochsner network.
- 📋 Preparing Your Device for Ochsner Remote Access
- 📍 Logging Into Your Ochsner Digital Workspace
- ⭐ Navigating Essential Ochsner Online Resources
- ⚠️ Restoring Access to Your Ochsner Account
- 🔒 Maintaining Security for Your Ochsner Digital Identity
- 🎧 Official Help Desk Contacts
- ❓ Top Inquiries About Ochsner Remote Connections
Preparing Your Device for Ochsner Remote Access
- An active Ochsner User ID and password, provided by Ochsner Health. This is your primary credential for logging into various internal systems.
- For accessing Epic remotely from a personal device, you will need to install WorkspaceAir on your computer.
- A stable internet connection is necessary for all remote access activities.
- For certain remote applications, you may need to install the Citrix Workspace app on your device. This client software enables secure and seamless access to virtual applications and desktops.
Logging Into Your Ochsner Digital Workspace
- Accessing OHSLink: Open your web browser and navigate to ohslink.ochsner.org. Enter your Ochsner User ID and the password you created through MyPassword.
- Accessing Epic Remotely: If you are using a non-Ochsner computer, launch WorkspaceAir after installation. You will use your Ochsner ID and password to log into the Ochsner network through this application.
- Medical Library Access via EZproxy: To access subscribed electronic resources from the Medical Library off-site, you will be prompted to log in to the proxy server. Use your Ochsner username (which could be your employee number, first initial last name, or begin with 'v-') and password.
- Initial Password Setup/Changes: If you are a new user or need to reset your password, visit mypassword.ochsner.org. You will use your Ochsner User ID and a temporary password (if provided) to complete the enrollment process and set your new password.
Navigating Essential Ochsner Online Resources
- Epic System Access: Authorized users can securely access the Epic electronic health record system remotely, essential for patient care and documentation.
- Ochsner Medical Library: Access a vast collection of subscribed electronic resources, journals, and e-books for research and clinical support from any location.
- Ochsner Workday Learning (OWL): Engage with required training modules, professional development courses, and educational content critical for your role.
- Ochweb Access: Connect to internal Ochsner web resources and applications relevant to your daily tasks.
Restoring Access to Your Ochsner Account
⚠️ Forgot Your Ochsner Password
Cause: You cannot recall your current Ochsner network password.
Solution: We know being locked out is stressful. The fastest way to regain access is to visit mypassword.ochsner.org. You can reset your password here by following the prompts. Ensure you have your Ochsner User ID ready.
⚠️ Cannot Log In After Password Reset
Cause: Your new password isn't being accepted, or you're encountering an error message.
Solution: After resetting your password at MyPassword, ensure you are using your new password for all Ochsner logins. If issues persist, or if you receive an error during the MyPassword setup, contact the IS Service Desk at 504-842-3610 for immediate assistance.
⚠️ Epic Access Issues
Cause: Unable to launch or access Epic remotely after completing training.
Solution: If you have completed your Epic training modules and still cannot access Epic, remember that Epic Security must unlock your access, which can take at least one business day. If you believe there's a delay, contact the IS Service Desk at 504-842-3610.
Maintaining Security for Your Ochsner Digital Identity
- 🔒 Regular Password Updates: Your Ochsner password expires every 90 days. Always change it before the expiration date by visiting mypassword.ochsner.org to prevent interruptions to your access.
- 🔒 Strong Password Creation: When setting up your password, choose a complex one that meets Ochsner's criteria, typically including a minimum length, capital letters, and numbers.
- 🔒 Security Questions Setup: During your MyPassword enrollment, always create and remember your security questions. These are crucial for self-service password recovery if you ever forget your password.
- 🔒 Protect Your Credentials: Never share your Ochsner User ID or password with anyone. Ochsner IT will never ask for your password via email or unofficial channels.
🎧 Official Support & Help Center
For any technical assistance with your Ochsner network access, including login issues, password resets, or system access, please contact the IS Service Desk at 504-842-3610.
Top Inquiries About Ochsner Remote Connections
Q: How do Ochsner employees access Epic remotely?
Ochsner employees and authorized users can access Epic remotely using WorkspaceAir. This application needs to be installed on your non-Ochsner computer. You will log in using your standard Ochsner ID and password.
Q: What is the process for setting up my Ochsner password for the first time?
New users should visit mypassword.ochsner.org to set up their initial password. You will use your Ochsner User ID and a temporary password (if provided) to enroll. This process also includes setting up security questions for future password resets.
Q: Can I access the Ochsner Medical Library from home?
Yes, Ochsner physicians, faculty, staff, and employees can access the Medical Library's subscribed electronic resources remotely using EZproxy. When attempting to access these resources off-site, you will be prompted to log in with your Ochsner username and password.
Wrap Up
Accessing Ochsner Health's digital resources remotely is streamlined for efficiency and security. By following the outlined steps for setup, login, and account management, you can maintain seamless connectivity to critical applications like Epic, the Medical Library, and training platforms. Remember to prioritize your digital security by managing your password diligently and reaching out to the IS Service Desk for any support needs. Your ability to connect reliably helps Ochsner continue its mission of patient care and innovation.