Partners Retirement Portal Sign-In: Official Website, App & Support

To sign in to the Partners Retirement Portal (now operating under Mass General Brigham), active employees must navigate to https://www.askmyhrportal.com and enter their Partners User Name (NT Logon), network password, and Okta Verify MFA code. Following the transition from Partners HealthCare to Mass General Brigham (MGB), employee retirement administration is divided between internal payroll systems and external recordkeepers. Active staff adjust their 403(b) paycheck deduction percentages directly inside the Ask My HR PeopleSoft module, whereas former employees, retirees, and staff managing investment allocations sign in through the Navigate to Retirement pension portal (powered by Alight Solutions), Fidelity NetBenefits, or TIAA. Whether you are modifying Roth 403(b) deferrals, estimating your Cash Balance Retirement Plan annuity, or checking your Retiree Medical Savings Account (RMSA), using the exact authentication endpoint ensures uninterrupted access to your retirement benefits.

What You Need Before Signing In

• A valid Partners User Name (enterprise NT Logon ID) for active Mass General Brigham, Massachusetts General Hospital (MGH), or Brigham and Women's Hospital (BWH) employees, or a standalone participant username for retirees on Alight, Fidelity, or TIAA.
• An active enterprise password meeting the 90-day rotation policy (configured alongside your personal Security Image and Phrase at https://myprofile.partners.org).
• Multi-Factor Authentication (MFA) configured via the Okta Verify mobile app (or Okta FastPass) or a pre-registered SMS/voice telephone number for off-network remote access.
• Your 6-to-8 digit PeopleSoft Employee ID (printed on the back of your hospital ID badge) or the last four digits of your Social Security Number for initial profile verification.

How to Sign In to the Partners Retirement Portal Online

1. Step 1: Open a modern web browser and navigate directly to the official Mass General Brigham employee portal at https://www.askmyhrportal.com (or launch the portal via the internal hospital Vitals intranet).
2. Step 2: Enter your enterprise Partners User Name and password in the secure sign-in fields. If you are a new hire activating your account for the first time, visit https://myprofile.partners.org, click New User Registration, and verify your identity using your Date of Birth (MMDD) and the last four digits of your Employee Number or SSN.
3. Step 3: If signing in from home or outside the hospital network, complete the secondary authentication challenge by selecting Okta Verify from the drop-down menu, clicking Send Push, and tapping Approve on your smartphone (or entering the 6-digit SMS code sent from short-code 328-58).
4. Step 4: Once inside the Ask My HR dashboard, locate the Quick Links panel on the right side of the screen and select PeopleSoft (or Workday depending on your hospital campus migration status).
5. Step 5: Click myBenefits followed by Retirement Contributions to modify your Traditional or Roth 403(b) paycheck deferrals, or select the Navigate to Retirement single sign-on tile to cross-launch into your Cash Balance Pension dashboard.

Managing 403(b) Contributions, Cash Balance Pensions & RMSA Funds

• 403(b) Paycheck Deferral Management: Modify your per-pay-period contributions in real time inside PeopleSoft. While new benefits-eligible employees are automatically enrolled at a 2% traditional pre-tax rate, you can switch between flat dollar amounts or percentages, elect post-tax Roth 403(b) deductions, and capture the 100% employer match (up to 2% of total pay).
• Cash Balance Pension Modeling: Cross-launch into the Alight Navigate to Retirement portal to view your employer-funded Cash Balance Retirement Plan. Staff aged 21 and older who log at least 1,000 service hours annually can track their age-plus-service credit accruals, verify 3-year vesting milestones, and monitor their guaranteed minimum 5% annual interest growth.
• Four-Tier Investment Allocation (Fidelity & TIAA): Access linked recordkeeping accounts at Fidelity NetBenefits (https://www.netbenefits.com) or TIAA (https://www.tiaa.org/mgb) to rebalance funds outside the default Tier 1 Vanguard Target Retirement Date Fund, designate primary and contingent beneficiaries, or apply for a 403(b) loan.
• Retiree Medical Savings Account (RMSA) & Via Benefits: Employees aged 50 and older can set up post-tax payroll deductions (up to $4,500 annually) earning at least 5% guaranteed interest for retirement healthcare expenses, and transition into the Via Benefits Medicare marketplace upon reaching age 63.

Fixing Common Login Errors & Account Lockouts

Account Security & Multi-Factor Authentication Protocols

• 🔒 Always verify your custom Security Image and Phrase when prompted on https://myprofile.partners.org before typing your password; if the image does not match what you configured during onboarding, close the browser immediately.
• 🔒 Never dial support phone numbers displayed in unexpected browser pop-ups or sponsored search ads—Mass General Brigham IT and HR systems never embed telephone numbers inside system error pop-ups.
• 🔒 Register at least two distinct telephone numbers (such as a primary mobile number for SMS and a home landline for automated voice calls) inside your My Profile settings to prevent lockouts if your mobile device is lost.
• 🔒 Enable Passkeys or biometric authentication within the Fidelity NetBenefits and TIAA mobile apps so your retirement portfolio remains protected by hardware-level encryption.

Frequently Asked Questions