People Planner Employee Access: Rotas, Payslips & Login
Quick Summary
- Official Web Gateway: Direct browser access is hosted at https://www.peopleplanner.biz (transitioning under the Access Care Rostering suite).
- Two-Tier Authentication: Staff must first enter their employer's unique Client ID before logging in with their Surname and auto-generated PIN (or corporate Access Workspace SSO).
- Mobile App Integration: Field care workers can access their schedules via the Access Care Planning app or Access Care Employee Mobile on iOS and Android.
- Verified Technical Support: Care agency administrators can reach The Access Group Help Desk at 01509 279 176 or 0845 345 3300 (Monday–Friday, 09:00–17:00 UK time).
To sign in to the Access People Planner employee portal, navigate to https://www.peopleplanner.biz, enter your care agency's Client ID, select Employee Portal, and authenticate using your Surname and assigned PIN. Built by The Access Group (and increasingly deployed alongside Access Care Rostering), People Planner is the primary workforce management, scheduling, and electronic call monitoring (ECM) platform used by domiciliary care agencies, nursing homes, and health trusts across the UK. Whether you are a community care worker checking your daily visit run, booking on and off client visits, submitting ad-hoc availability, or downloading gross payslips, the portal synchronizes field activity with back-office rostering in real time. Back-office coordinators and branch managers also use the main gateway to reconcile timesheets, manage service user funding, and ensure Care Quality Commission (CQC) compliance.
Required Credentials & Client ID Setup
- Employer Client ID: A mandatory organization identifier provided by your care branch manager or HR onboarding team that routes your browser session to your specific agency's database cluster.
- Employee Portal Credentials: Returning care workers require their exact registered Surname and a system-generated numeric PIN (located under the Security tab of your employee record in the main back-office system). Coordinators logging into the administrative interface require a designated Username and Password or Access Evo / Workspace Single Sign-On (SSO) credentials.
- Mobile Application Prerequisites: Staff accessing rotas on the move must have an active profile linked to either the Access Care Planning mobile app or the Access Care Employee Mobile application (Android 8.0+ or iOS equivalent).
- Browser & Network Compatibility: An HTML5-enabled web browser (Google Chrome, Microsoft Edge, or Apple Safari) with session cookies and JavaScript enabled. Note that scheduled cloud maintenance typically runs after 22:00 UK time, which may briefly pause live database connections.
How to Sign In to People Planner Online
- Step 1: Open a secure web browser on your smartphone, tablet, or desktop and go directly to the official gateway at https://www.peopleplanner.biz.
- Step 2: In the initial connection prompt, enter your employer's specific Client ID into the text field and click Next or Login to connect to your care provider's dedicated server instance.
- Step 3: Once your agency environment loads, select the Employee Portal option (administrative staff and care coordinators should remain on the standard coordinator login tab).
- Step 4: For first-time users, obtain your automatically generated PIN from your branch coordinator. Returning care staff should type their registered Surname and PIN into the corresponding fields. If your agency utilizes the updated Access Care Planning mobile app, log in to the app directly, tap the three-line menu icon in the corner, and tap Employee Portal to bypass browser entry.
- Step 5: Click Login to load your personal self-service dashboard, where your accepted rotas, shift offers, and timesheets are displayed.
Managing Rotas, Care Visits, Payslips & Holidays
- Live Rota & Visit Calendar Management: View confirmed daily and weekly domiciliary care runs in a clear calendar or list layout, including service user locations, scheduled call durations, and travel time allocations.
- Shift Offers, Booking On/Off & Visit Feedback: Receive SMS notifications when new shifts or unallocated care visits become available within your branch, claim open visits directly, log electronic book-on/book-off timestamps, and submit mandatory visit feedback notes.
- Gross Payslips & Timesheet Downloads: Review reconciled hours, verify mileage or expense calculations, and download historical timesheets and gross payslips without calling the payroll office.
- Ad-Hoc Availability & Holiday Requests: Submit annual leave requests for manager approval—which automatically calculate remaining holiday entitlement in the HR module—and update your weekly availability or unavailability windows.
Fixing Invalid Client ID & PIN Lockout Errors
⚠️ "Invalid Client ID" or "Client ID is required" on Initial Screen
Cause: People Planner uses multi-tenant cloud architecture (such as `servicea105-appgrp23.peopleplanner.biz`). If you mistype your agency's Client ID, add trailing spaces, or use an outdated bookmark after a server migration, the gateway cannot locate your employer's database.
Solution: Clear your browser cache, navigate fresh to https://www.peopleplanner.biz, and enter the exact Client ID supplied by your branch manager. Do not use spaces unless explicitly instructed.
⚠️ Surname and PIN Rejected on the Employee Portal
Cause: Either your surname in the HR record contains a hyphen/apostrophe mismatch, your portal access checkbox has not been enabled under Settings > Other > Portal Settings > Employee, or your PIN was recently regenerated by a coordinator.
Solution: Contact your local care coordinator or branch administrator. Ask them to open your employee record in People Planner, navigate to the Security tab, verify the exact spelling of your surname, and read out or reset your system-assigned PIN.
⚠️ Missing Employee Updates or Sync Delays in Access Care Planning App
Cause: When transitioning between offline field work and mobile data, background auto-sync conflicts or temporary unscheduled service updates between SelectHR and People Planner can delay rota refreshes.
Solution: Ensure you have a stable 4G/5G or Wi-Fi signal before submitting legal care notes. Log out of the Access Care Planning app completely, force-close the application, and sign back in to trigger a clean synchronisation with the live server.
Protecting Patient Data & Portal Security
- 🔒 Verify the Authentic SSL Domain: Only enter your Client ID and PIN on https://www.peopleplanner.biz or official theaccessgroup.com / accessacloud.com single sign-on pages.
- 🔒 Protect Service User Confidentiality (GDPR & CQC): Because domiciliary rotas and visit schedules contain sensitive vulnerable adult and patient records, never leave your smartphone unlocked during a care visit or share your PIN with fellow care workers.
- 🔒 Terminate Sessions on Shared Branch Computers: When checking payslips or printing rotas from a shared care office PC, always click Log Out and close the browser tab completely so the next staff member cannot view your personal equality or banking details.
- 🔒 Beware of Unofficial Shift SMS Links: While People Planner can send automated SMS alerts when a shift is offered, the text will prompt you to check the portal. Avoid clicking shortened third-party links in unexpected text messages; always log in via your bookmarked app or browser gateway.
🎧 Official Help Desk & Support Contacts
Frontline care workers must contact their local branch manager, care coordinator, or internal HR helpdesk for Client ID, PIN, and rota queries. Authorised agency administrators and IT leads can contact The Access Group Support Desk directly at 01509 279 176 (including out-of-hours Priority 1 system outage escalation) or via the central helpline at 0845 345 3300 (Monday to Friday, 09:00–17:00 UK time; 08:00–18:00 for Standard/Premium plans). Administrators can also log tickets 24/7 through the Access Customer Success Portal at https://www.theaccessgroup.com/en-gb/support/.
Frequently Asked Questions
Q: Where do I find my People Planner PIN number to log in?
Your PIN is automatically generated by the software when your staff profile is created. Only an authorised branch manager, care coordinator, or HR administrator at your care agency can view it by opening your employee record in People Planner and clicking the Security tab.
Q: Can I access the People Planner Employee Portal from my phone?
Yes. The web portal at www.peopleplanner.biz is fully responsive on mobile browsers. Additionally, if your employer uses the Access Care Planning mobile app (or Access Care Employee Mobile), you can log into the app, tap the three-line menu, and select Employee Portal for instant access.
Q: Is Access People Planner changing its name to Access Care Rostering?
Yes. The Access Group has evolved People Planner into Access Care Rostering (delivered via Access Evo for Care), offering streamlined drag-and-drop scheduling while retaining the core domiciliary care, Electronic Call Monitoring (ECM), and employee portal features.
Q: Why can I not book holidays or see open visits on my portal?
Portal modules are controlled individually by your employer. If Employee Holiday, Employee Booking, or Available Visits do not appear on your dashboard, your branch administrator has either disabled those modules under Portal Settings or restricted open visits to specific branches and areas.
Wrap Up
Accessing the Access People Planner portal keeps your domiciliary care schedules, visit logs, and gross payslips organized in one compliant cloud workspace. Always ensure you have your agency's accurate Client ID before signing in at https://www.peopleplanner.biz or launching the Access Care Planning mobile app. If you encounter a PIN lockout or missing shift offer, reach out to your local branch coordinator first, or have your system administrator escalate technical faults to The Access Group support team at 01509 279 176.