AVEVA PI System Customer Portal: Your Guide to Online Access
Quick Summary
- Manage support cases efficiently.
- Download PI System products.
- Access exclusive resources.
The AVEVA PI System Customer Portal is your central hub for managing all your interactions and resources related to the powerful PI System. Designed for customer convenience, this online platform streamlines how you access support, download essential software, and connect with valuable information. Whether you're logging a new support case or exploring product documentation, the portal ensures you have everything you need at your fingertips. This digital portal simplifies your experience by providing a single point of entry to a wealth of services. You can keep track of ongoing issues, manage who in your organization has access, and stay informed with the latest updates. Consider it your personalized gateway to maximizing the value of your AVEVA PI System investment.
- 📋 Preparing for Your AVEVA PI System Customer Account
- 📍 Entering Your PI System Customer Dashboard
- ⭐ Key Capabilities of the AVEVA PI Customer Portal
- ⚠️ Regaining Access to Your AVEVA PI Portal
- 🔒 Ensuring Secure Access to Your PI Portal
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers for AVEVA PI Portal Users
Preparing for Your AVEVA PI System Customer Account
- An existing AVEVA or OSIsoft customer account (Single Sign-On or SSO account) is required to access the portal. New users must complete a registration process to activate their SSO privileges. This ensures a secure and personalized experience.
Entering Your PI System Customer Dashboard
- Navigate to the official AVEVA PI System Customer Portal login page at my.osisoft.com/login.
- Enter your registered email address in the designated field.
- Type your password into the password field.
- Click the Sign In button to access your personalized customer dashboard.
Key Capabilities of the AVEVA PI Customer Portal
- Log and track support cases, allowing you to monitor the status of your inquiries (e.g., answered, in progress).
- Manage who within your organization has access to both support services and the customer portal itself.
- Download various AVEVA PI System products and related software.
- Access a comprehensive documentation portal for technical answers and product usage guidance.
- Engage with the PI Square community site, connecting with peers and experts to ask questions and share insights.
- View recent cases and their status directly from your landing page, providing an overview of your support interactions.
- Customize your portal feed to receive relevant alerts, security bulletins, new knowledge articles, and release announcements specific to your products.
- Manage quotes and order information related to your AVEVA PI System products.
Regaining Access to Your AVEVA PI Portal
⚠️ Forgot Password
Cause: You cannot recall your current password for your SSO account.
Solution: If you have forgotten your password, click the Forgot Password link on the login page. Follow the prompts to retrieve or reset your SSO password securely. This process ensures only you can regain access to your online account.
⚠️ Account Creation/Login Difficulties
Cause: You are a new user trying to get access or experiencing general login problems.
Solution: For new users or anyone struggling with access, the portal provides specific 'how-to' walkthroughs. These step-by-step guides detail the necessary information and actions to successfully create a customer portal login. If problems persist, specialized links for creating, updating, or resetting your SSO account are available. Contacting Customer Service is recommended if you remain locked out.
Ensuring Secure Access to Your PI Portal
- 🔒 Utilize the Single Sign-On (SSO) account system, which provides a unified and secure way to access various AVEVA resources with a single set of credentials.
- 🔒 If available, consider creating or resetting your Multi-Factor Authentication (MFA) token for an added layer of security. This provides extra protection beyond just your password.
- 🔒 Always use strong, unique passwords for your SSO account and update them periodically to prevent unauthorized access.
- 🔒 Be vigilant against phishing attempts; always ensure you are on the official my.osisoft.com/login website before entering your credentials.
🎧 Official Support & Help Center
For assistance with your AVEVA PI System Customer Portal account or any related issues, you can contact Customer Service. A response is typically provided within one business day.
Quick Answers for AVEVA PI Portal Users
Q: How do I log into the AVEVA PI System Customer Portal?
To log in, visit my.osisoft.com/login. Enter your registered email address and password in the respective fields, then click Sign In. If you are a new user, you will first need to create an SSO account.
Q: What can I do on the AVEVA PI System Customer Portal?
The portal allows you to manage support cases, download products, access documentation and the PI Square community, and track your recent support interactions. You can also customize your news feed with relevant alerts and updates, and manage quotes.
Q: I forgot my password for the PI System portal, how can I reset it?
If you've forgotten your password, navigate to the login page at my.osisoft.com/login and click the Forgot Password link. Follow the on-screen instructions to securely reset your Single Sign-On (SSO) account password.
Q: How do I create a new account for the AVEVA PI System Customer Portal?
New users must create a new Single Sign-On (SSO) account to activate their privileges. The login page provides options for registration. There are also detailed walkthroughs available on the site explaining how to get a customer portal login. If you encounter issues, Customer Service can assist.
Wrap Up
The AVEVA PI System Customer Portal is an invaluable tool for every PI System user, offering a centralized and secure environment for managing your product, support, and learning needs. By utilizing its comprehensive features, you can efficiently handle your inquiries, stay updated with the latest information, and access critical resources, ensuring you get the most out of your AVEVA PI System.