Ascension Associate Citrix Access: Your Secure Digital Workspace
Quick Summary
- Presence Health now Ascension.
- Access via my.ascension.org.
- Citrix Workspace App required.
- Multi-factor authentication protects accounts.
- Contact Service Desk for help.
For associates previously with Presence Health, your digital work environment is now integrated under Ascension. This secure platform leverages Citrix technology to provide a reliable way to access essential applications and information, whether you are on-site or working remotely. Understanding this system is key to managing your daily tasks efficiently.
This platform ensures a consistent and protected experience, allowing you to focus on delivering compassionate care. By centralizing access, Ascension aims to streamline your interaction with critical systems and tools, supporting your productivity and safeguarding sensitive data. Your virtual desktop environment is designed for seamless operation across various devices.
- 📋 Preparing for Secure Digital Workspace Access
- 📍 Navigating Your Associate Digital Workspace
- ⭐ Tools and Resources Within Your Virtual Environment
- ⚠️ Resolving Access Challenges to Your Virtual Desktop
- 🔒 Upholding Data Integrity in Your Online Health Account
- 🎧 Official Help Desk Contacts
- ❓ Answers to Top Digital Workspace Inquiries
Preparing for Secure Digital Workspace Access
- A valid Ascension user ID and password.
- A reliable internet connection.
- The Citrix Workspace App installed on your device (personal or work-issued). This application provides the necessary interface for your virtual desktop.
- Enrollment in Multi-Factor Authentication (MFA), typically through Duo, for enhanced security, especially when accessing the system from outside the Ascension network.
Navigating Your Associate Digital Workspace
- Open your web browser and navigate to the official Ascension associate portal at my.ascension.org.
- Enter your User ID in the designated field. Remember, do not include domain prefixes like `flpen\` or `ds\` (e.g., enter `asmith95` not `flpen\asmith95`).
- Input your Password.
- If prompted, complete the Multi-Factor Authentication (MFA) step using your registered Duo device. You will receive a prompt on your mobile device to approve the sign-in.
- Once authenticated, you will gain access to your personalized virtual desktop environment and the available applications.
Tools and Resources Within Your Virtual Environment
- Secure Application Access: Gain protected access to vital applications and digital tools from any authorized location.
- Human Resources Information: Manage HR details, review benefits, and access training resources.
- Timekeeping and Scheduling: Utilize platforms like Kronos for time and attendance management.
- Virtual Desktops: Experience a consistent desktop environment regardless of your physical device.
- Electronic Health Record (EHR) Access: Securely interact with patient information systems like Epic and Cerner, critical for clinical operations.
- Seamless Integration: Citrix enables various clinical and administrative applications to work together smoothly within your digital workspace.
Resolving Access Challenges to Your Virtual Desktop
⚠️ Forgot Password or Locked Out
Cause: Incorrect password attempts or forgotten login details.
Solution: We know being locked out is stressful. The fastest fix is to use the 'Reset Your Password' link directly on the my.ascension.org login page. Follow the prompts for identity verification. If you continue to have trouble, contact the Service Desk for immediate assistance.
⚠️ Cannot Access Applications via Citrix
Cause: Citrix Workspace App is not installed, outdated, or experiencing connectivity issues.
Solution: First, ensure the Citrix Workspace App is correctly installed and updated on your device. If you are using a personal device, visit citrix.com/downloads to get the latest version. Check your internet connection. If the issue persists, your local Ascension Technologies Service Desk can help diagnose virtual desktop connectivity.
⚠️ Multi-Factor Authentication (MFA) Issues
Cause: Duo Mobile app not configured, phone lost/stolen, or not receiving push notifications.
Solution: Verify your Duo Mobile app is active and updated. If you're not receiving prompts, try opening the Duo app manually or use alternative verification methods if set up. For problems with Duo enrollment or device issues, immediately contact the Service Desk.
Upholding Data Integrity in Your Online Health Account
- 🔒 Always use a strong, unique password and never share your login credentials.
- 🔒 Keep your Multi-Factor Authentication (MFA) device secure and approve login requests only when you initiated them.
- 🔒 Never leave your mobile device unattended and enable password protection and screen lock timeouts.
- 🔒 Regularly update your Citrix Workspace App and operating system to ensure you have the latest security patches.
- 🔒 Be vigilant against phishing attempts; Ascension will never ask for your password via email or unofficial channels.
- 🔒 Always log out of your digital workspace session when finished, especially on shared or public computers.
🎧 Official Support & Help Center
For assistance, please contact the Ascension Technologies Service Desk at 1-877-640-1416.
Answers to Top Digital Workspace Inquiries
Q: How do I access my digital workspace as an Ascension associate?
You can access your digital workspace by navigating to my.ascension.org in your web browser. You will need your Ascension User ID, password, and to complete multi-factor authentication.
Q: What software do I need to install for remote access to Ascension systems?
To access Ascension systems remotely, you need to install the Citrix Workspace App on your computer or device. This application facilitates a secure connection to your virtual desktop and applications.
Q: How can I reset my password for my Ascension associate account?
If you forget your password, navigate to the my.ascension.org login page and click on the 'Reset Your Password' link. Follow the instructions to verify your identity and set a new password.
Q: Is my patient information secure when I use the Ascension remote access portal?
Yes, Ascension employs robust security measures, including multi-factor authentication and Citrix's secure virtual environment, to protect patient information and uphold confidentiality standards within the online account management system.
Q: What types of applications can I use through the Ascension remote access portal?
Through the remote access portal, you can typically access a wide range of essential applications, including Human Resources tools, benefits information, timekeeping systems like Kronos, and critical Electronic Health Record (EHR) systems.
Q: Who should I contact for technical support with my Ascension virtual desktop?
For any technical assistance with your virtual desktop, login issues, or Citrix access, you should contact the Ascension Technologies Service Desk. You can reach them at 1-877-640-1416.
Wrap Up
The Ascension digital workspace, powered by Citrix technology, offers a secure and efficient gateway to the tools and resources you need. By following these guidelines for access, maintaining strong security practices, and knowing where to find support, you can ensure a smooth and productive experience within your virtual environment. This integrated approach reflects Ascension's commitment to supporting its associates and delivering high-quality care.