Providence EpicCare Link: Secure Staff & Provider Access

The Providence EpicCare Link is a secure digital portal designed for external providers and their support staff, including office personnel, schedulers, and billers. This essential online account management tool grants convenient access to patient health information stored within the Providence Epic electronic health record (EHR) system. It's built to enhance collaboration and ensure seamless care coordination across the Providence network.

This secure platform allows approved users to view critical patient data and manage various aspects of patient care efficiently. By centralizing patient information, EpicCare Link helps care teams stay informed, make timely decisions, and provide high-quality care without the need for extensive software installations.

Getting Your Account Ready for Patient Record Access

• Affiliation with an external provider office that refers patients to Providence or needs access to Providence patient records.
• Submission of an inquiry via the official EpicCare Link website.
• Completion and return of required facility documents as provided by the EpicCare Link Team.
• For new groups, a primary contact will be onboarded first, who then receives instructions to add additional staff members.

Entering the Secure Provider Information Portal

1. Visit the official Providence EpicCare Link portal after your access has been granted and activated.
2. Enter your assigned username and password into the respective fields.
3. Complete any additional security verification steps, such as two-factor authentication, if prompted.
4. Once successfully authenticated, you will be directed to your personalized user dashboard where you can begin navigating patient records and tools.

Exploring Patient Data and Referral Tools

• Comprehensive Patient Data Viewing: Access patient demographics, medical orders, clinical notes, medication lists, allergies, lab and pathology results, imaging reports, cardiology reports, and previous admission details.
• Detailed Patient History: Review transcribed reports, nursing assessments, consultation reports, and scanned documents.
• Referral Management: Submit paperless referrals directly through the portal, including radiology referrals for surgical groups.
• In Basket Messaging: Utilize secure messaging functionalities for internal communication within the care team.
• Surgical Workflow Tools: For authorized staff, features include pending pre-operative orders and order sets, pending pre-operative history and physicals (H&Ps), mirroring surgeon order set preferences, and viewing the surgeon's schedule and patient list.
• Role-Based Access: Information access is tailored to each user's specific role, ensuring that staff only view the data necessary for their duties.
• No Software Installation: EpicCare Link is a web-based platform, requiring no specialized software or hardware to be installed on local systems.

Resolving Access Roadblocks to Patient Charts

Ensuring Confidentiality in the Digital Health Record

• 🔒 Maintain Confidentiality: Always keep your login credentials secure and confidential. Never share your username or password with anyone.
• 🔒 Understand Role-Based Access: Remember that your access is configured to your specific role. Only access information pertinent to your job function.
• 🔒 Secure In-Basket Use: Use the Epic 'in-basket' solely for communications among treatment team members to prevent inadvertent access to full patient medical records, which could lead to a HIPAA violation.
• 🔒 Regular Password Updates: Change your password periodically to enhance your account's security posture.
• 🔒 Log Out Properly: Always log out of the digital portal when you step away from your workstation to prevent unauthorized access to sensitive patient data.

Top Questions About Your Provider Access Hub