Queen's University onQ Login Portal | Secure Access
Quick Summary
- onQ is Queen's University's LMS
- Use your NetID to log in
- Google Chrome is recommended
Queen's University uses onQ as its primary Learning Management System (LMS), serving as the central digital portal for all academic activities. This platform, built within the Brightspace/Desire2Learn environment, provides a comprehensive suite of tools for students, instructors, and teaching assistants to engage with course materials, submit assignments, and communicate effectively.
Whether you're taking fully online courses or using it to supplement in-person classes, onQ acts as your online account management system, offering a seamless digital learning environment. Understanding how to navigate and utilize this powerful digital portal ensures a successful academic journey at Queen's University.
- 📋 Preparing for Your onQ Learning Experience
- 📍 Accessing Your Queen's University onQ Account
- ⭐ Exploring Your onQ Digital Learning Environment
- ⚠️ Resolving Access Challenges with Your onQ Account
- 🔒 Maintaining a Secure onQ User Dashboard
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers for Queen's onQ Users
Preparing for Your onQ Learning Experience
- You will need an active Queen's NetID and its corresponding password for authentication into the onQ digital portal.
- Google Chrome is the strongly recommended browser for optimal performance, especially when undertaking quizzes. Always keep your browser and operating system updated for the best user experience.
- Ensure that pop-ups are enabled in your browser settings, as this is necessary for some online training programs within onQ to function correctly.
- Some online training programs within onQ may require audio output, so ensure your device's sound is functioning.
Accessing Your Queen's University onQ Account
- Open your web browser and navigate directly to the official onQ login page at https://onq.queensu.ca/.
- Locate the designated fields and enter your Queen's NetID in the username section.
- Carefully type your password into the password field.
- Click the Log in button to proceed to your onQ user dashboard.
- Upon successful login, you can access your courses by either selecting one from the My Courses widget on the homepage or by clicking Select a course... in the navigation bar.
- For courses you access frequently, click the pin icon next to their names to keep them conveniently at the top of your course list.
Exploring Your onQ Digital Learning Environment
- Course Content Access: Effortlessly view and interact with all course materials, including documents, presentations, images, and various media files.
- Robust Communication Tools: Engage with instructors and peers using integrated discussion forums, chat functions, classlist emails, announcements, and a centralized calendar.
- Streamlined Assessment Management: Submit assignments, take quizzes, view your grades, and access detailed feedback directly within the platform.
- Personalized Profile and Settings: Customize your user profile, manage notification preferences, and adjust account settings to suit your learning style.
- Real-time Activity Stream & Alerts: Stay informed about important course news, discussion updates, quiz notifications, and other activities through timely alerts.
- Progress Tracking: Monitor your advancement through course content with options for both automatic and manual completion tracking.
- Mobile Accessibility: Enhance your learning flexibility by using the Pulse App to receive course updates and access information on your mobile devices.
Resolving Access Challenges with Your onQ Account
⚠️ Courses not appearing in onQ
Cause: The instructor may not have made the course available, or it may not be using onQ.
Solution: First, confirm with your instructor that they are using onQ and that your course has been made visible to students. If the problem persists, contact the IT Support Centre for assistance.
⚠️ Forgotten password or NetID access issues
Cause: Incorrect or forgotten login credentials.
Solution: We know being locked out is stressful. Visit queensu.ca/its to efficiently change your password or manage your NetID. You may also need to update your security questions during this process.
⚠️ Cannot send emails due to 'Not Authorized' message
Cause: A quiz may be in progress, preventing email functionality.
Solution: If you encounter a 'Not Authorized' message while trying to send emails, especially if a quiz is listed as in progress, navigate to that quiz. Continue and then submit the quiz, and you should then be able to access the email tool.
⚠️ General technical difficulties with onQ
Cause: Various technical issues or need for specific guidance.
Solution: For detailed assistance with onQ or other educational technology tools, you can email the CTL EdTech Team at [email protected] or submit a help ticket through the IT Support Centre Help Form.
Maintaining a Secure onQ User Dashboard
- 🔒 Fortify Your NetID Password: Regularly update your NetID password and ensure it is complex and unique. Make sure your security questions are also current and secure.
- 🔒 Vigilantly Report Suspicious Activity: Immediately report any suspicious emails, links, or activities. Never share your login credentials with anyone.
- 🔒 Safeguard Your Devices: If a computer or mobile device containing university data is stolen, promptly report it to Queen's Campus Security and Emergency Services at 613-533-6733. Ensure all devices accessing Queen's resources adhere to security standards.
- 🔒 Leverage Endpoint Protection: Queen's-funded devices must be enrolled in Endpoint Protection to defend against evolving cybersecurity threats. Personal devices can be enrolled in Endpoint Assessment if used for university resources.
- 🔒 Stay Informed on Cybersecurity: Familiarize yourself with common online threats, including online harassment and cyberbullying. Know the appropriate contacts if you ever feel threatened or encounter such incidents.
🎧 Official Support & Help Center
IT Support Centre (ITSC): 613-533-6666 (internal: 36666). For onQ-specific educational technology support, email the CTL EdTech Team at [email protected]. You can also submit a ticket through the IT Support Centre Help Form.
Quick Answers for Queen's onQ Users
Q: What happens to my old courses in onQ?
The visibility of your old courses in onQ is determined by the 'End Date' set by your instructor. If an instructor specifies an end date, you will lose access once that date is reached. However, if no end date is set, the course will remain in your list. You can also pin your current courses for easier navigation.
Q: I can't see my grades. Where can I find feedback for assessments?
Grades are typically not visible until your instructor publishes them, with final grades usually released at the end of the course. To view feedback for quizzes, assignments, or discussions, first verify with your instructor that feedback is available. Then, access it directly within the respective tool, such as the Assignments tool, Grades tool, or through Content.
Q: What is the maximum file size allowed for assignments?
For Assignment Submission Folders, the maximum allowable file size is 2 GB when Turnitin is not enabled. If Turnitin is being used for the assignment, the maximum file size is 40 MB.
Q: How can I set up email or SMS notifications in onQ?
To configure your notifications, log into onQ, click the dropdown arrow next to your name at the top right, and select Notifications. Under Contact Methods, you can add your mobile number if you wish to receive texts. Then, under Instant Notifications, select the checkboxes for the alerts you want to receive via email or SMS. Remember to click Save to confirm your changes.
Wrap Up
Queen's University's onQ learning management system is your central hub for academic activities. By understanding the login process, available features, and robust support resources, you can effectively navigate your courses and maximize your digital learning experience. Always prioritize strong online account management and proactively utilize the university's dedicated support channels for any assistance needed.