Edenred: Your Essential Guide to Digital Employee Benefits
Quick Summary
- Rikskortet is now Edenred
- Manage benefits via app
- Lunch and wellness on one card
For many, Rikskortet was a familiar name for employee lunch benefits in Sweden. However, the service has evolved and is now known as Edenred. This digital platform streamlines access to valuable employee benefits, primarily focusing on Edenred Lunchförmån (lunch benefits) and Edenred Friskvårdsbidrag (wellness allowance). Edenred aims to simplify how you manage and use your benefits, offering a convenient digital card and a dedicated mobile application. Whether you're enjoying a meal out or investing in your well-being, Edenred provides a flexible solution to enhance your everyday life. This guide will walk you through everything you need to know to maximize your Edenred experience.
Preparing to Use Your Edenred Benefits
- An active Edenred benefit card (digital or physical) provided by your employer.
- Access to the Edenred Sweden app on your smartphone (available for download on App Store and Google Play).
- A Swedish personal identity number for seamless login via Mobilt BankID (recommended for secure access).
Accessing Your Digital Benefit Account
- Download the Edenred Sweden App: Find and install the official app from your device's app store.
- Choose Your Login Method: The most recommended way to access your account is by using Mobilt BankID for a quick and secure entry.
- Activate Your Card: For a new card, log into the app, navigate to the card icon, and select 'Aktivera kort' (Activate card). If it's a digital card, select 'Ladda ner kort' (Download card). Your physical card can also be activated by making your first purchase using chip and PIN.
- Set Up Your Profile: Ensure your contact details, especially your mobile number and email, are up-to-date in your profile within the app. This is crucial for certain features like online payment verification and password resets.
Making the Most of Your Edenred Digital Benefits
- Balance Overview: Easily check the current balance of your lunch and wellness benefits directly in the app.
- Transaction History: View recent purchases and track how you're utilizing your benefits.
- Partner Map: Locate nearby restaurants, cafes, and wellness providers that accept Edenred payments.
- Card Management: Instantly block a lost or stolen card to prevent unauthorized use.
- PIN Code Retrieval: Securely view your PIN code within the app if you forget it.
- Online Payment Compatibility: Use your Edenred card for online purchases at participating merchants, often requiring mobile number verification.
- Dual Benefit Card: Both lunch and wellness allowances can be loaded onto a single Edenred card, simplifying usage.
Resolving Access and Usage Challenges
⚠️ Cannot log in to the app or forgot password
Cause: Issues with Mobilt BankID, forgotten password, or incorrect login details.
Solution: We know being locked out is stressful. The fastest fix is to try logging in with Mobilt BankID as it's the most secure and often doesn't require a separate password. If you've forgotten your password and use the password login, use Mobilt BankID to log in, then go to 'Min profil' → 'Mina uppgifter' → 'Har du glömt ditt lösenord?' to reset it. Ensure your registered email address in the app is correct. If you lack Mobilt BankID, call customer service at 08-681 81 60 for password assistance.
⚠️ Forgot PIN code or card is locked after too many attempts
Cause: Inability to recall the PIN or entering an incorrect PIN three times.
Solution: If you've forgotten your PIN, log in to the Edenred Sweden app, click the card icon, and select 'PIN-kod' to view it. If your card is locked after three incorrect attempts, it will stop working. You must block the card directly in the app via the card icon and 'Spärra kort', or call customer service at 08-681 81 60. A new card will be sent within 3-6 business days. You can change your PIN at any ATM, or directly in the app if your card is valid until January 2026 or later.
⚠️ Map in the app is not showing correctly
Cause: Location services for the app are likely deactivated on your phone.
Solution: To resolve this, check your phone's settings. Navigate to your phone's settings, usually under "Appar," "Sekretess," or "Platstjänster," and ensure that location services are enabled for the Edenred Sweden app.
⚠️ Payment drawn from the wrong benefit (lunch vs. wellness)
Cause: The payment terminal may have categorized the purchase incorrectly.
Solution: The payment terminal usually manages this automatically via specific codes. If you notice a purchase was deducted from the wrong benefit type, contact Edenred at [email protected] or call 08-681 81 60 for a correction.
Ensuring Your Benefit Security and Privacy
- 🔒 Always use Mobilt BankID for logging into the Edenred app for enhanced security.
- 🔒 Immediately block your card within the app or by contacting customer service if it is lost or stolen.
- 🔒 Keep your PIN code confidential and never share it with anyone. You can view it securely in the app if needed.
- 🔒 Regularly update your contact information in the app to ensure you receive important security notifications.
- 🔒 Be vigilant about where you use your card and report any suspicious activity to customer support promptly.
🎧 Official Support & Help Center
Phone: 08-681 81 00 (Monday-Friday, 09:00-16:00). Email: [email protected].
Top Questions About Your Edenred Card
Q: How do I check my Edenred card balance?
You can quickly check your balance by logging into the Edenred Sweden app. Your current balance for both lunch and wellness benefits will be clearly displayed.
Q: Where can I use my Edenred card?
The Edenred card is accepted at most restaurants, cafes, and grocery stores in Sweden. For wellness benefits, it works at a wide range of sports and health facilities. You can find all participating partners using the map feature in the Edenred Sweden app.
Q: What should I do if my Edenred card is lost or stolen?
If your card is lost or stolen, you should immediately block it to prevent misuse. You can do this directly through the Edenred Sweden app by selecting 'Spärra kort' or by calling customer service at 08-681 81 00. A replacement card will be sent to your registered address.
Q: Can I use my Edenred card for online purchases?
Yes, your Edenred card functions for online purchases at many participating lunch and wellness providers. Some online services may require a verification code, so ensure your mobile number is correctly registered in your app profile.
Q: What is the validity period for Edenred benefits?
Lunch benefits are valid for 12 months from the date they are loaded onto your card, with the oldest funds always being used first. Wellness allowances must typically be used within the current calendar year. Funds older than 12 months for lunch benefits can be unlocked for a fee by contacting customer service.
Wrap Up
The transition from Rikskortet to Edenred represents a modernized approach to employee benefits in Sweden. By leveraging digital tools like the Edenred Sweden app and secure authentication methods, managing your lunch and wellness allowances has never been more convenient. This platform empowers employees to make healthier choices and enjoy their work-life balance, ultimately contributing to a more dynamic and engaged workforce. Stay connected with Edenred to make the most of your valuable benefits.