MySaskHealthRecord: Your Secure Online Health Portal
Quick Summary
- Access health data securely.
- Manage records, appointments, reminders.
- Empowers active health management.
MySaskHealthRecord offers Saskatchewan residents a secure and convenient way to access their personal health information online. This digital portal, managed by eHealth Saskatchewan, empowers individuals to play a more active role in managing their health and wellness. You can view a wide range of medical details from various healthcare providers, ensuring your vital information is readily available when you need it. Launched in October 2019, MySaskHealthRecord was designed to provide quick and easy access to health records, including laboratory test results, medical imaging reports, and clinical visit history. It consolidates essential health data into one centralized location, moving beyond the traditional paper-based systems. This online account management platform supports a proactive approach to personal healthcare. While the former Regina Qu'Appelle Health Region (RQHR) is now part of the larger Saskatchewan Health Authority, MySaskHealthRecord serves as the primary online platform for individuals to connect with their personal health data across the province. This guide will help you navigate the features, security measures, and support options available through this valuable online service.
- 📋 Preparing for Your Digital Health Record Journey
- 📍 Accessing Your Personal Health Information Online
- ⭐ Exploring Your Comprehensive Health Overview
- ⚠️ Regaining Access to Your Health Account
- 🔒 Keeping Your Health Information Private and Safe
- 🎧 Official Help Desk Contacts
- ❓ Key Questions About Your MySaskHealthRecord
Preparing for Your Digital Health Record Journey
- Be 14 years of age or older to register for your own account.
- Possess a valid Saskatchewan Health Card.
- Have a personal email address that you can access long-term.
- Hold a valid SGI driver's license or a non-driver's photo ID for identity verification.
- Have access to your phone or email to receive a verification code during registration.
- To access records for someone else (e.g., a child under 14), parents, caregivers, or legal representatives must follow specific access request procedures.
Accessing Your Personal Health Information Online
- Navigate to the MySaskHealthRecord website (ehealthsask.ca/MySaskHealthRecord) or open the mobile application.
- Select the Log In option.
- Enter your Saskatchewan Account username (or email address) and your password. Your MySaskHealthRecord access is integrated with your Saskatchewan Account for a unified digital experience.
- Once authenticated, you will be directed to your personal health information dashboard, providing immediate access to your records.
- Always remember to securely log out of your account when finished, especially if using a shared or public device.
Exploring Your Comprehensive Health Overview
- Laboratory Test Results: View your lab results from Saskatchewan Health Authority (SHA) facilities and provincial labs, typically for the last three years.
- Medical Imaging Reports: Access reports for imaging procedures such as X-rays, MRIs, and CT scans.
- Clinical Visit History: Review records of your inpatient, outpatient, and emergency visits at SHA facilities from the last three years.
- Immunization History: See your immunization records, including COVID-19 vaccinations.
- Prescription History: Track your medication and pharmacy services recorded in the Pharmaceutical Information Program (PIP) for the past 25 months.
- Clinical Documents: Access reports and records from your care team, including consultation notes and discharge summaries.
- Surgical Procedures: View past and upcoming surgeries from 2018 onwards.
- COVID-19 Certificate: Access your vaccination dates and vaccine information.
- Self-Entered Data: Add and track personal health details like allergies, medical conditions, and notes.
- Health Tracking & Reporting: Generate reports and track various health metrics.
- Reminders: Set medication and appointment reminders to help manage your healthcare schedule.
- Device Data Upload: Upload health and exercise data from connected devices and apps, including Apple Health, Google Health, Garmin, Withings, Omron, and Fitbit.
- Information Sharing: Securely share your health information with other MySaskHealthRecord users or upload health care directives to share with your care team.
- Notifications: Receive alerts when new health data is added to your record.
Regaining Access to Your Health Account
⚠️ Unable to Log In (Forgotten Password)
Cause: You have forgotten the password for your Saskatchewan Account, which is used to access MySaskHealthRecord.
Solution: We know being locked out is stressful. The fastest way to regain access is to use the password reset function for your Saskatchewan Account. Visit saskatchewan.ca and look for the 'Forgot Username/Password' link to follow the recovery steps. Your MySaskHealthRecord login uses these same credentials.
⚠️ MySaskHealthRecord Account is Not Active
Cause: Your account may not be fully activated after registration, or the email verification step was missed.
Solution: Check your email inbox, including your junk or spam folder, for a verification message from [email protected]. Click the activation link within this email to activate your account. If the issue persists, contact the MySaskHealthRecord Service Desk for assistance.
⚠️ Error or Omission in Health Record
Cause: You've identified an inaccuracy or missing information within your displayed health records.
Solution: If you see an error in your MySaskHealthRecord, immediately contact the eHealth Service Desk at 1-844-767-8259 or email [email protected]. You can also use the 'Report an Error' link directly within your account. Provide any relevant details, such as the Job # found at the bottom of clinical documents, to help them address your concern.
Keeping Your Health Information Private and Safe
- 🔒 Always use a strong, unique password for your Saskatchewan Account and avoid sharing your login credentials with anyone.
- 🔒 Keep your personal device secure by using an up-to-date web browser, current virus protection software, and firewall protection.
- 🔒 After accessing MySaskHealthRecord, especially on a shared or public computer, completely close your web browser and regularly clear your browser's cache to protect your information.
- 🔒 Ensure your mailing address on file with eHealth Saskatchewan is current, as a unique PIN may be mailed to you for identity validation during registration.
- 🔒 Be wary of suspicious text messages or phone calls asking for personal or banking information related to your health card or MySaskHealthRecord, as these are likely scams.
🎧 Official Support & Help Center
For assistance with MySaskHealthRecord, including login, registration, or account issues, contact the eHealth Service Desk. Phone: 1-844-767-8259 (Toll-free within Canada and the U.S.). Email: [email protected]. Operating Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m. (excluding holidays). For questions regarding specific results, please contact your healthcare provider directly.
Key Questions About Your MySaskHealthRecord
Q: How do I register for MySaskHealthRecord?
To register, you need to be 14 years or older, have a valid Saskatchewan Health Card, a current email address, and a valid SGI driver's license or photo ID. The process involves creating a Saskatchewan Account, verifying your identity, and then validating a unique PIN that may be mailed to you.
Q: What kind of health information can I view in MySaskHealthRecord?
You can access a comprehensive range of personal health information, including laboratory test results, medical imaging reports, clinical visit history, immunization records, prescription history, and various clinical documents. You can also view surgical procedures and your COVID-19 vaccination certificate.
Q: Can I share my health information with family or healthcare providers using the portal?
Yes, MySaskHealthRecord allows you to share your information with other MySaskHealthRecord users. You can also upload and share your health care directives with your care team. Healthcare providers do not directly access your personal MySaskHealthRecord account, but you can display information to them from your device.
Q: Is MySaskHealthRecord a secure platform for my personal data?
Yes, MySaskHealthRecord is designed with security in mind. eHealth Saskatchewan employs firewalls and internal security policies to protect your information. It's crucial for you, as the user, to also maintain the security of your own device by using strong passwords and up-to-date security software.
Q: What should I do if I find an error in my health record on MySaskHealthRecord?
If you notice any errors or omissions in your health records within MySaskHealthRecord, you should contact the eHealth Service Desk. You can reach them at 1-844-767-8259 or by email at [email protected]. They can guide you through the process of reporting and correcting inaccuracies.
Q: Is there a mobile app for MySaskHealthRecord?
Yes, MySaskHealthRecord is available as a mobile application for both Apple (iOS 14 and newer) and Android (11 and newer) devices. You can download it from the Apple App Store or Google Play Store to access your health records on the go.
Wrap Up
MySaskHealthRecord provides an invaluable digital gateway for Saskatchewan residents to actively engage with their personal health information. By centralizing access to crucial medical data, from test results to immunization history, it fosters greater understanding and control over one's healthcare journey. Utilizing this secure platform not only simplifies managing appointments and medications but also empowers individuals to make informed decisions for their well-being. Embrace the convenience and control that MySaskHealthRecord offers to stay connected with your health, ensuring your information is always at your fingertips.