RRD CustomPoint: Your Portal for Print & Marketing Orders
Quick Summary
- Manage print and marketing orders.
- User-friendly online access.
- Integrated with RRD fulfillment.
- Secure digital platform.
- Support readily available.
The RRD CustomPoint platform serves as your dedicated online communication management system, designed to streamline the process of ordering and managing a wide array of print and marketing materials. For over a million business users, CustomPoint provides a self-service solution to place orders for custom documents, direct response programs, and other essential materials. This online account management system is built for efficiency, allowing you to connect directly with RRD's extensive operations and fulfillment network. This digital portal simplifies complex tasks, from commercial print to direct mail campaigns, all through an intuitive user dashboard. It integrates various content creation, management, and delivery services, ensuring your brand's communication needs are met effectively and in real-time. Whether you're managing template-based documents or coordinating large-scale rollouts, CustomPoint offers the tools for comprehensive oversight.
- 📋 Ensuring Smooth Access to Your CustomPoint Account
- 📍 Navigating Your CustomPoint Online Ordering Portal
- ⭐ Exploring CustomPoint's Print and Marketing Capabilities
- ⚠️ When You Can't Access Your CustomPoint Profile
- 🔒 Maintaining a Secure Environment for Your Digital Assets
- 🎧 Official Help Desk Contacts
- ❓ Key Inquiries About RRD's CustomPoint Platform
Ensuring Smooth Access to Your CustomPoint Account
- To access and fully utilize the CustomPoint portal, ensure your device uses any currently supported vendor version of the following internet browsers: Internet Explorer, Edge, Firefox, Google Chrome, or Safari.
- For the best viewing experience, your display resolution should be set to at least 1024 x 768 pixels.
Navigating Your CustomPoint Online Ordering Portal
- Open your preferred web browser and go to the official CustomPoint E-Procurement login page at eproc.custompoint.net.
- Locate the login fields. You will need to enter your unique User Name and Password.
- If prompted, you may also need to enter a Client Name depending on your organization's specific setup. This helps in authenticating your access to the correct client environment.
- Click the Sign in or Login button to proceed to your user dashboard.
- Should you be using a general RRD login portal, you might also use your RRD Network ID and password to gain access to CustomPoint services.
Exploring CustomPoint's Print and Marketing Capabilities
- Comprehensive Print Ordering: Place self-serve orders for a variety of print items, including commercial print and digital print-on-demand.
- Marketing Material Fulfillment: Manage and fulfill orders for direct mail, template-based documents, forms, kits, pick-and-pack items, and large-scale rollouts.
- Intuitive Online Interface: Navigate through user-friendly workflows designed to simplify the ordering process and communicate directly with RRD's fulfillment network.
- Content Management Integration: Leverage tools for content creation, management, and efficient delivery across multiple channels.
- Real-time Communication: Benefit from direct communication with RRD's operations for immediate updates and streamlined execution.
- Branded Consistency: Ensure brand integrity across all materials through centralized ordering and management.
When You Can't Access Your CustomPoint Profile
⚠️ Forgot Password
Cause: You are unable to recall your password for your CustomPoint account.
Solution: We know being locked out is stressful. If you've forgotten your password, look for the Forgot your password? link on the login page, typically located near the password entry field. Clicking this will guide you through the password reset process. Alternatively, for direct assistance, you can contact the CustomPoint support line. For general RRD network ID password resets, visit the RRD Login portal and use the RESET PASSWORD HERE option.
⚠️ Cannot Access Login Page
Cause: Browser compatibility issues or incorrect URL.
Solution: First, double-check that you are using one of the supported browsers: Internet Explorer, Edge, Firefox, Google Chrome, or Safari. Ensure your browser is updated to a currently supported version. Also, verify that you are using the correct URL, such as eproc.custompoint.net. If issues persist, try clearing your browser's cache and cookies or attempting access from a different supported browser.
Maintaining a Secure Environment for Your Digital Assets
- 🔒 Use Strong Passwords: Create unique, complex passwords for your CustomPoint account and avoid reusing them across different platforms.
- 🔒 Protect Your Login Information: Never share your username or password with others. Your account credentials are for your use only.
- 🔒 Regularly Review Account Activity: Keep an eye on your order history and account details for any unusual activity.
- 🔒 Log Out After Each Session: Always log out of your CustomPoint account, especially when using a shared or public computer, to prevent unauthorized access.
- 🔒 Maintain Up-to-Date Browsers: Ensure your web browser is always updated to its latest version to benefit from the most current security features and patches.
🎧 Official Support & Help Center
For CustomPoint support, call 1-866-362-3230 or email [email protected]. For general RRD IT support (e.g., RRD Network ID issues), call +1 800 773 4357 (US & Canada).
Key Inquiries About RRD's CustomPoint Platform
Q: What is RR Donnelley CustomPoint used for?
RRD CustomPoint is an online communication management system that allows businesses to easily order and manage various print and marketing materials. This includes everything from commercial print and digital print-on-demand to direct mail, forms, kits, and branded materials for widespread distribution.
Q: How do I log in to my CustomPoint account?
To log in, visit the CustomPoint E-Procurement portal at eproc.custompoint.net. Enter your unique User Name and Password in the designated fields. Depending on your setup, you might also need to provide a Client Name before clicking Login.
Q: What web browsers are compatible with the CustomPoint portal?
For optimal performance and full functionality, the CustomPoint portal is compatible with current versions of Internet Explorer, Edge, Firefox, Google Chrome, and Safari. Ensure your browser is up-to-date for the best experience.
Q: How can I reset my CustomPoint password if I forget it?
If you forget your password, simply click the Forgot your password? link available on the CustomPoint login page. Follow the prompts to securely reset your credentials. For specific RRD Network ID password issues, the general RRD login page also offers a reset option.
Q: Where can I find support if I encounter issues with CustomPoint?
For direct assistance with CustomPoint, you can reach out to the dedicated support team by calling 1-866-362-3230 or sending an email to [email protected]. These contacts are specifically for CustomPoint related inquiries.
Q: Is CustomPoint still RR Donnelley's primary ordering platform?
While CustomPoint has served as a robust online ordering platform for many years, RR Donnelley has introduced ConnectOne Storefront as a major upgrade to its e-commerce portal. ConnectOne Storefront offers an enhanced user experience and modernized framework, building upon the capabilities of CustomPoint for future needs.
Wrap Up
The RRD CustomPoint platform continues to offer a valuable digital portal for businesses needing efficient management of their print and marketing orders. By understanding its functions, ensuring proper system setup, and utilizing available support channels, users can maximize their operational efficiency. As RRD evolves its digital offerings, CustomPoint remains a foundational component of its commitment to comprehensive communication solutions.