Securus Friends & Family: Connect & Support Loved Ones
Quick Summary
- Connect via messages, calls, video
- Manage online account easily
- Fund loved one's services
Securus Technologies provides essential services designed to help friends and family stay connected with their incarcerated loved ones. This digital platform offers various tools, from sending messages to facilitating video calls, ensuring you can maintain vital contact. Managing these connections effectively can bring peace of mind and support to both you and your loved one.
This platform serves as a central hub for all your communication needs, streamlining the process of staying in touch. Whether it's through quick digital messages, heartfelt video visits, or prepaid phone calls, Securus aims to make communication accessible. You can also manage financial support for their services through the online account management system, making it easier to assist them while they are away.
Enrollment for Your Securus Services
- An active email address is necessary to establish your online account and user dashboard.
- To enable phone calls, you will need an AdvanceConnect prepaid calling account with available funds.
- When adding funds to an incarcerated individual's debit account, have their name or ID, the state, and the facility information ready.
- For video calls, downloading the Securus Mobile app and setting up an AdvanceConnect account is typically required.
- Some correctional facilities may require an additional registration and approval process before you can receive calls.
- You must be at least 18 years old to register and use these services.
- For specific phone call services, the name on your government-issued ID may need to align with your telephone service enrollment details.
Navigating Your Personal Securus Portal
- Begin by visiting the official Securus website (www.securustech.net) or launching the Securus Mobile App on your device.
- Locate the "Sign In" or "Login" button on the homepage or app interface.
- Input your registered Email Address into the designated field.
- Enter your secure Password in the password field.
- Optionally, select the "Remember Me" feature for quicker access during future visits.
- Click the "Sign In" button to securely enter your personal Securus portal.
Full Range of Communication and Funding Services
- eMessaging: Send and receive email-like messages, attach photos, eCards, and record VideoGrams (available via the app). Messages are purchased using "stamps," and you can provide return stamps or transfer stamps to your loved one so they can reply.
- Video Connect: Engage in scheduled or on-demand video calls with your loved one. This service often utilizes the Securus Mobile App and typically requires an AdvanceConnect account.
- AdvanceConnect Prepaid Calling: This is a prepaid account for friends and family that allows you to receive collect calls from incarcerated individuals. You add funds, and call charges are automatically deducted. You can register multiple phone numbers to ensure calls reach you.
- Securus Debit Account: Easily deposit funds into an incarcerated individual's Securus Debit account. This account belongs to the incarcerated individual and pays for various Securus services, including eMessaging stamps, phone calls, tablet media (games, music, movies), and Video Connect sessions. It is distinct from commissary accounts.
- Securus Mobile App: Access and manage all your Securus services from your smartphone or tablet. The app enables you to send messages, make video calls, deposit funds, and manage your account settings from anywhere.
Restoring Your Access and Communication
⚠️ Forgot Password
Cause: Unable to recall account password for login.
Solution: From the login screen, click the "Forgot Password?" link. Follow the on-screen instructions, which will typically guide you through a process using your registered email address to reset your password and regain access to your digital portal.
⚠️ Account Lockout
Cause: Too many failed login attempts have temporarily locked your account for security.
Solution: If you are locked out, wait a short period as accounts often unlock automatically. If the issue persists, use the "Forgot Password?" option to reset your credentials. For ongoing issues, contact customer support.
⚠️ Technical Issues During Video Call
Cause: Experiencing glitches, frozen screens, or disconnections during a video session.
Solution: We know being locked out is stressful. If you encounter technical difficulties during a video visit, try logging out of the application or website and logging back in immediately to resume the session. If problems continue, reach out to customer service for direct assistance.
⚠️ Funding Deposit Problems
Cause: Funds are not being successfully added to an account.
Solution: Double-check that all payment information (credit/debit card details) is entered correctly. Be aware of any transaction limits per deposit, such as the maximum $100 for Securus Debit transactions. If issues persist, verify with your bank or contact Securus customer support.
Keeping Your Communication Secure
- 🔒 Always use a strong, unique password for your Securus online account to prevent unauthorized access to your user dashboard.
- 🔒 Be aware that all communications sent through Securus services, including eMessages, phone calls, and video visits, are subject to monitoring and recording by correctional facility staff.
- 🔒 Understand that by using Securus services, you consent to the recording and sharing of your communication data with correctional agencies and law enforcement for security and analysis.
- 🔒 Ensure your payment information is entered on a secure connection (indicated by 'https://' in the web address) when making deposits or purchasing services.
🎧 Official Support & Help Center
For assistance, you can reach Securus Customer Care at 1-800-844-6591 or 1-972-734-1111.
Insights into Everyday Securus Use
Q: How do I create a Securus online account to connect with a loved one?
To begin, visit the official Securus website or download the Securus Mobile App. Look for the "Sign Up" or "Create an Account" option. You will need to provide your email address and choose a password. Once registered, you can set up services like AdvanceConnect for calls or eMessaging to start communicating.
Q: What is the process for adding money to an incarcerated loved one's account?
You can add funds to your loved one's Securus Debit account. After logging into your Securus Online account, navigate to the Securus Debit section. Click on "Contact Accounts" (or "Find Contact" if your loved one is not yet added). Then, select "Add Funds," input your payment details, and specify the deposit amount. Remember, this account supports various communication services, not commissary.
Q: What are the main differences between an AdvanceConnect account and a Securus Debit account?
An AdvanceConnect account is a prepaid account you own as a friend or family member, designed for you to receive collect calls from an incarcerated individual. A Securus Debit account, conversely, is owned by the incarcerated individual and funded by you. They use it to pay for various Securus services, such as eMessaging stamps, phone calls, and media on tablets.
Q: Can I use the Securus Mobile app for video calls with my loved one?
Yes, the Securus Mobile App is an excellent tool for video calls. You'll need to download the app, create or log into your account, and ensure you have a funded AdvanceConnect account. After adding your loved one as a contact, you can typically schedule or engage in on-demand video calls, depending on the facility's offerings.
Q: Is my personal communication through Securus kept private?
For security and oversight, all communications facilitated by Securus, including eMessages, phone conversations, and video sessions, are subject to monitoring and recording by the correctional facilities. By using the services, you acknowledge and agree that Securus records and shares this data with relevant correctional agencies and law enforcement for analysis and security purposes.
Wrap Up
Securus Technologies is committed to bridging the distance between incarcerated individuals and their support networks. By leveraging its digital portal and mobile application, friends and family can securely manage communication services, send funds, and stay connected. Understanding the available services and how to utilize them ensures a smoother, more effective communication experience for everyone involved.