Sportello Web Ferservizi: Access Your FS Travel Concessions Online
Quick Summary
- Manage FS travel benefits online.
- Access for FS employees & pensioners.
- Streamlined digital service.
The Sportello Web by Ferservizi is your dedicated online digital portal for managing travel concessions. This secure platform is designed for current and former employees of the Ferrovie dello Stato (FS) Italiane Group, as well as their eligible family members. It simplifies the process of handling your travel benefits, moving many services online that once required a physical visit.
By centralizing these functions, Ferservizi aims to provide a more efficient and user-friendly experience. You can now access and manage your entitlements directly from your computer, ensuring greater convenience and quicker processing times for your travel needs.
- 📋 Preparing for Your First Access to the Concessions Portal
- 📍 Smooth Entry: Navigating Your Concessions Account
- ⭐ Managing Your Travel Privileges Digitally
- ⚠️ Resolving Access Challenges for Your Online Benefits
- 🔒 Protecting Your Travel Concession Information Online
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers to Your Concessions Portal Questions
Preparing for Your First Access to the Concessions Portal
- A modern web browser: Ensure your browser (like Chrome, Firefox, Edge, or Safari) is up to date. The system may not support older versions.
- Pop-up blockers disabled: Some functionalities within the portal rely on pop-up windows. Make sure your browser's pop-up blocker is turned off for ferservizi.it to ensure full access.
- Valid email address: This is essential for registration and receiving your initial password and important communications.
- Personal identification data for registration: Depending on your status, you'll need one of the following: a Badge Number (for pensioners with a free circulation card), or a CID (matricola number for ex-employees, found on your last payslip). All users also require their Codice Fiscale (fiscal code).
- Acceptance of privacy and responsibility declarations: During registration, you must review and agree to the privacy policy and a declaration concerning any activities with competitor railway companies.
Smooth Entry: Navigating Your Concessions Account
- First, complete registration: If you're a new user, you must register by clicking the Registrazione button on the login screen. You'll provide your Badge Number or CID, Codice Fiscale, and email.
- Receive your temporary password: After successful registration, a temporary password will be sent to the email address you provided.
- Access the login page: Go to the official Sportello Web portal.
- Enter your credentials: Type your registered Email in the designated field. Then, enter your Password (the temporary one from your email, or your updated password if you've changed it).
- Submit your details: Click the login button to enter your personal digital portal.
- Change temporary password (first login): For your security, you'll be prompted to change the temporary password to a new, personal one after your initial successful login.
Managing Your Travel Privileges Digitally
- Requesting travel concession titles: Easily submit requests for your travel tickets and benefits online, reducing the need for in-person visits to a CRC (Centro Rilascio Concessioni).
- Online renewals: Many concession renewals, such as the Carta Libera Circolazione (CLC), can be managed directly through the portal, streamlining the annual process.
- Viewing territorial CRC list: Although designed to reduce physical visits, the portal still provides a list of local CRCs and their contact information, should you need it.
- Personal data updates: You can modify your contact information and address directly within your online account.
- Password management: The portal allows you to change your password and provides options for forgotten password recovery.
Resolving Access Challenges for Your Online Benefits
⚠️ Browser Not Supported
Cause: Using an outdated or incompatible web browser.
Solution: We know being unable to access your online account is frustrating. To fix this quickly, please update your current web browser to its latest version, or try accessing the portal using a different, modern browser like Chrome, Firefox, Edge, or Safari.
⚠️ Pop-up Blocker Active
Cause: Your browser's pop-up blocker is preventing necessary windows from opening.
Solution: Certain features might not work if pop-ups are blocked. Please disable the pop-up blocker for the ferservizi.it domain in your browser settings. This usually resolves the issue.
⚠️ Forgot Password
Cause: Unable to recall your login password.
Solution: Don't worry, forgetting a password happens. Look for a 'Forgot Password' or 'Recover Password' link on the login page. Follow the instructions to reset your password, which typically involves providing your registered email address to receive a reset link or temporary password.
⚠️ Session Expired or Access Denied
Cause: Inactivity, network issues, or system error.
Solution: If your session expires or access is denied, try logging in again. Sometimes a simple re-authentication resolves temporary system glitches. If the problem persists, wait a few minutes and try again.
⚠️ Login Issues with Recognised Password
Cause: Occasional system glitches or incorrect input despite remembering the password.
Solution: We understand this is perplexing. First, double-check for typos like extra spaces or incorrect capitalization. If it still doesn't work, consider initiating the 'Forgot Password' process. This will allow you to set a new password, ensuring proper synchronization with the system. Some users have reported needing to use email declarations in the past when online access was difficult.
Protecting Your Travel Concession Information Online
- 🔒 Protect your login credentials: Never share your email and password with anyone. Treat them as you would any sensitive financial information.
- 🔒 Use a strong, unique password: Create a complex password that combines letters, numbers, and symbols, and avoid reusing passwords from other online services. Consider changing it regularly.
- 🔒 Be aware of browser and pop-up settings: Keep your browser updated and manage pop-up settings responsibly to ensure both security and full functionality.
- 🔒 Understand data processing: Ferservizi processes your data voluntarily provided, including email, strictly to deliver the requested services and information. Your personal data is handled with automated tools and secured according to privacy laws.
- 🔒 Review privacy policies: Familiarize yourself with the privacy information provided (e.g., Art. 13 of D. Lgs. 196/03) to understand how your personal data is collected, stored, and used.
- 🔒 Ensure secure registration: The registration process includes checks to prevent fraudulent activity and requires your acceptance of privacy and responsibility declarations, adding an important layer of security.
🎧 Official Support & Help Center
For information regarding the www.ferservizi.it website, you can send an email to [email protected]. Please note that attachments will not be opened, and only communications pertinent to Ferservizi S.p.A. services will receive a response.
For pensioners who may require assistance with the web portal, the Associazioni DLF (Dopolavoro Ferroviario) offer support in 62 locations across Italy to help with the annual renewal of travel concessions.
Quick Answers to Your Concessions Portal Questions
Q: Who can access the Ferservizi Sportello Web for travel concessions?
The Sportello Web is available for employees of the FS Italiane Group, their families, and pensioners along with their families, who are entitled to railway travel concessions.
Q: What is the 'CID' asked during registration for ex-employees?
For ex-employees, the CID refers to your matricola number. You can usually find this number on your last payslip. Registration via CID is specifically for ex-employees and suspended holders not currently entitled to travel concessions.
Q: How do I register for the Sportello Web portal for the first time?
First-time users should click the 'Registrazione' button on the login screen. You will need to provide your Badge Number (for pensioners), CID (for ex-employees), Codice Fiscale, and an email address. You must also accept the privacy and responsibility declarations. A temporary password will then be sent to your email.
Q: My browser shows a 'not supported' message, what should I do?
If you see a browser compatibility warning, you need to update your current web browser to its latest version. Alternatively, try accessing the Sportello Web using a different, modern browser that is fully supported.
Q: Can I renew my Carta Libera Circolazione (CLC) through the Sportello Web?
Yes, the Sportello Web is designed to allow online management of various travel concession operations, including the renewal of your Carta Libera Circolazione (CLC) benefits. This helps avoid physical visits for such procedures.
Wrap Up
The Sportello Web Ferservizi offers a convenient and secure way for FS Italiane Group personnel and their families to manage their travel concessions. By understanding the registration process, leveraging the online features, and knowing how to troubleshoot common issues, you can efficiently access and utilize your valuable benefits. Embrace this digital solution for a smoother experience in handling your railway travel entitlements.