SureBridge Member Portal: Accessing Your Supplemental Health Plans

SureBridge provides a range of supplemental insurance products designed to complement your existing health coverage, offering financial protection for unexpected health events. These plans include accident, critical illness, hospital indemnity, dental, and vision coverage. SureBridge is a brand underwritten by The Chesapeake Life Insurance Company, which is part of the UnitedHealthcare family. For current members, managing your supplemental benefits and accessing your policy details is straightforward through the dedicated online platforms. The SureBridge brand for supplemental products underwritten by The Chesapeake Life Insurance Company has recently been updated to the UnitedHealthcare brand, streamlining member access. This guide will help you navigate your digital portal to make the most of your plan.

Preparing to Access Your Plan Information

• For plans underwritten by The Chesapeake Life Insurance Company (now UnitedHealthcare branded), have your policy information ready.
• For dental and hearing plans administered by Careington, be prepared to provide details such as your member ID or policy number.
• Access to a computer or mobile device with internet connectivity.

Signing In to Your Member Account

1. Accessing Your UnitedHealthcare Member Hub (for most SureBridge plans): Navigate to the official UnitedHealthcare Member Hub at UHCMemberHub.com. Current members can log in using this portal to manage their plans.
2. Accessing Your SureBridge Dental/Hearing Plan Portal (Careington administered): If your plan is a dental or hearing plan administered by Careington Benefit Solutions, visit mysurebridgeinsurance.com. Look for the 'Member Sign In' option.
3. Updating Payment Information: For specific payment updates related to policies underwritten by The Chesapeake Life Insurance Company, you may be directed to myportal.surebridgeinsurance.com. Here, you will typically need your policy number and the primary insured's date of birth to proceed.

Managing Your Coverage and Benefits

• Policy and Claims Review: Easily check the status of your coverage and review past claims.
• Provider Search: Locate in-network dental, vision, or hearing care providers to maximize your benefits and minimize out-of-pocket costs.
• ID Card Retrieval: Access and print your member ID cards as needed.
• Benefits Summary: View detailed summaries of your plan benefits.
• Account Information Updates: Update personal information, manage billing details, and make changes to your plan.
• Access to Forms: Find and download common forms related to your coverage.
• Pre-treatment Estimates: For certain high-cost dental services, you can review pre-treatment estimates to understand potential costs.

Addressing Common Account Access Issues

Protecting Your Personal Health Information

• 🔒 Use Strong, Unique Passwords: Create complex passwords that combine letters, numbers, and symbols, and avoid using the same password across multiple online accounts.
• 🔒 Enable Multi-Factor Authentication (MFA): If available, activate MFA for an added layer of security. This often requires a second form of verification, like a code sent to your phone. The Broker Portal utilizes MFA.
• 🔒 Be Wary of Phishing Attempts: Always double-check the website URL to ensure it's the official portal before entering login credentials. Never share your password via email or unofficial channels.
• 🔒 Keep Contact Information Current: Ensure your email and phone number are up-to-date in your member profile so you can receive important account notifications and successfully use recovery options.
• 🔒 Log Out After Each Session: Always log out of your member account, especially when using a shared or public computer, to prevent unauthorized access.

Resolving Your Top Plan Administration Questions