Tonawanda Pediatrics: Patient Portal & Care Guide

Tonawanda Pediatrics, a proud member of Medical Health Associates of Western New York (MHA of WNY), is dedicated to providing comprehensive and compassionate healthcare for children and adolescents. As a Level 3 Patient-Centered Medical Home, recognized by the National Committee for Quality Assurance (NCQA), they offer warm, technologically advanced care focusing on the unique needs of young patients and their families. Their team of Board Certified Pediatricians and Nurse Practitioners is committed to fostering a partnership with your family to support your child's health and development from infancy through adolescence. To enhance your family's healthcare experience, Tonawanda Pediatrics provides a secure online patient portal. This digital portal allows established patients to conveniently manage various aspects of their child's medical care from anywhere, at any time. It's designed to streamline communication with the medical team and provide easy access to important health information, empowering parents in their child's health journey.

Preparing for Your Child's Care Journey

• To access the patient portal, you must be an established patient of Tonawanda Pediatrics (part of Medical Health Associates of WNY).
• For new patient registration, you will need to contact the new patient coordinator at 716-691-3400 ext. 1606 to discuss insurance and registration forms.
• A device with internet access (computer, tablet, or smartphone) is necessary to utilize the online patient portal.

Accessing Your Family's Digital Health Dashboard

1. Visit the Medical Health Associates of Western New York website at mhawny.com.
2. Look for the 'Patient Portal' link, typically found in prominent areas of the homepage or navigation.
3. Click the 'Launch Patient Portal' button to be redirected to the secure login page.
4. Enter your unique username and password into the designated fields.
5. Click 'Login' to access your family's digital health dashboard.

Managing Your Child's Health: Services & Online Tools

• Online Appointment Management: Request and manage your child's appointments directly through the digital portal, ensuring flexibility and convenience for busy families.
• Secure Messaging: Send messages directly to your child's doctor or the clinical staff, facilitating clear and timely communication regarding any health concerns or questions.
• Prescription Services: Easily request prescription refills or referrals online, streamlining the process and reducing wait times.
• Access to Health Records: View and print immunization history records, medication lists, allergies, and test results, providing you with a comprehensive overview of your child's health information.
• Billing & Payments: Access your billing statements and pay outstanding balances securely through the portal, simplifying your financial interactions with the practice.
• Personal Information Updates: Manage and update your child's personal and insurance information, ensuring that the practice always has the most current details.
• Health Appraisals: Access health appraisals, offering insights and tools for managing your child's well-being.
• Comprehensive Pediatric Care: Tonawanda Pediatrics offers well visits, sick appointments, various vaccinations (including Moderna Covid-19, Flu, and Beyfortus/RSV), breastfeeding support, and school/camp physicals. Electronic medical records provide easy access to your child's history, enhancing care quality.
• Saturday Hours: For added accessibility, the Tonawanda location offers Saturday hours from 8:00 AM to 12:00 PM for sick appointments, with calls starting at 8 am to schedule.

Navigating Access Challenges for Your Health Account

Ensuring Privacy for Your Child's Medical Information

• 🔒 Strong Passwords: Always create unique, strong passwords for your patient portal account. Combine uppercase and lowercase letters, numbers, and symbols.
• 🔒 Protect Login Information: Never share your username or password with anyone. Your login details are for your eyes only.
• 🔒 Log Out After Use: After completing your tasks on the patient portal, always ensure you securely log out, especially when using a shared or public computer.
• 🔒 Monitor Account Activity: Regularly review your child's medical information and any communications within the portal to ensure accuracy and report any suspicious activity.
• 🔒 Privacy for Older Patients: Medical Health Associates of WNY recognizes and follows privacy privileges for patients 12 years old and older. Be mindful of these guidelines when accessing shared family accounts.

Quick Answers to Your Tonawanda Pediatrics Questions