UBMD Primary Care Patient Portal Access & Features
Quick Summary
- Manage care via secure online portal
- Separate portals for different locations
- Prioritize health data privacy
- Contact office for portal enrollment
UBMD Primary Care serves as the clinical practice for the Department of Family Medicine at the University at Buffalo. Dedicated to providing comprehensive and compassionate primary care, UBMD Primary Care offers services for individuals of all ages, from newborns to seniors, throughout Western New York. The practice emphasizes building lasting relationships with patients and delivering personalized healthcare at every stage of life.
To enhance convenience and streamline your healthcare experience, UBMD Primary Care provides secure online patient portals. These digital tools allow you to manage various aspects of your health remotely, ensuring easy access to your information and communication with your care team.
- 📋 Preparing for Your UBMD Primary Care Online Account
- 📍 Navigating Your UBMD Patient Portal Login
- ⭐ Enhancing Your Health Journey with Portal Capabilities
- ⚠️ Resolving Access Concerns for Your Patient Portal
- 🔒 Safeguarding Your Personal Health Information Online
- 🎧 Official Help Desk Contacts
- ❓ Answers to Common Patient Portal Questions
Preparing for Your UBMD Primary Care Online Account
- You must be an established patient with a UBMD Primary Care office to access a patient portal.
- Enrollment in the patient portal is required. If you have not yet signed up, you will need to contact your UBMD Primary Care office to initiate the process.
- A reliable internet connection and a compatible device (such as a computer, tablet, or smartphone) are necessary to access the online platform.
Navigating Your UBMD Patient Portal Login
- Identify Your Portal System: UBMD Primary Care utilizes different patient portal systems based on your clinic location.
- For Amherst, Conventus, and Sheridan Patients: Navigate to the UBMD Primary Care website and locate the link for the FollowMyHealth™ Patient Portal.
- For Orchard Park Patients: Visit the UBMD Primary Care website and find the link for the Updox™ Patient Portal.
- Enter Credentials: On your respective portal's login page, enter your unique username and password into the designated fields. Once entered, click the Login or Sign In button to access your digital portal.
Enhancing Your Health Journey with Portal Capabilities
- Online Bill Pay: Conveniently view and settle your healthcare invoices directly through your patient account.
- Access Patient Forms: Easily find and download necessary new patient packets and other health forms, such as those for medical record requests or mental health history.
- Telehealth Virtual Visits: Engage in secure video appointments with your doctor for certain consultations, allowing you to receive care from the comfort of your home.
- Communication with Care Team: Send secure messages to your healthcare providers and office staff for non-urgent questions or concerns (implied by standard patient portal functionality).
- Appointment Management: While direct online scheduling isn't explicitly detailed for all appointments, the portal facilitates accessing information related to your visits, including extended hours and urgent care options.
- Medical Information Access: Review your personal health records, including diagnoses, medications, and lab results, for a comprehensive overview of your health status (implied by patient portal capabilities and electronic medical records).
Resolving Access Concerns for Your Patient Portal
⚠️ Cannot access my patient account (forgot password or username)
Cause: You may have forgotten your login credentials for either the FollowMyHealth™ or Updox™ portal.
Solution: Look for a 'Forgot Username?' or 'Forgot Password?' link directly on your specific patient portal's login screen. Follow the prompts to securely reset your credentials. If you encounter further difficulties, please contact your UBMD Primary Care office for assistance.
⚠️ Unable to sign up for the patient portal
Cause: You have not yet completed the enrollment process for the online account.
Solution: Patient portal enrollment is initiated through your UBMD Primary Care office. Please call your specific office location, and a patient service representative will guide you through the sign-up procedure.
⚠️ General technical issues with the patient portal
Cause: Sporadic technical glitches, browser incompatibilities, or system maintenance might be affecting access.
Solution: We know being locked out is stressful. First, try clearing your browser's cache and cookies, or try a different web browser. If the issue persists, contact your UBMD Primary Care office for direct technical support. They can help diagnose and resolve portal access challenges quickly.
Safeguarding Your Personal Health Information Online
- 🔒 Use Strong, Unique Passwords: Create complex passwords for your patient account that combine uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessable information.
- 🔒 Keep Login Information Private: Never share your username or password with anyone. Your credentials are for your eyes only to protect your personal health information.
- 🔒 Log Out After Each Session: Always click the 'Log Out' button when you finish using the patient portal, especially on shared or public computers, to prevent unauthorized access.
- 🔒 Be Wary of Phishing Attempts: UBMD Primary Care will not ask for your login credentials via email or unsolicited calls. Be cautious of suspicious communications attempting to obtain your personal information.
- 🔒 Understand Privacy Practices: UBMD Primary Care is committed to protecting your health data in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Review their Notice of Privacy Practices for full details on how your medical information is used and protected.
🎧 Official Support & Help Center
For assistance with your patient portal or general inquiries, please contact your specific UBMD Primary Care office during business hours. A few key office phone numbers include:
• Amherst: 716.688.9641
• Conventus: 716.550.8361
• Orchard Park: 716.662.9336
• Sheridan: 716.835.9800
• ECMC Family Health Center: 716.831.8612
For urgent medical questions after hours, on weekends, or holidays, you can call the main number for any of their offices to reach an on-call physician.
Answers to Common Patient Portal Questions
Q: How do I sign up for the UBMD Patient Portal?
To sign up for the UBMD Patient Portal, you need to be an established patient. Please contact your specific UBMD Primary Care office directly, and a patient service representative will assist you with the enrollment process.
Q: What can I do through the UBMD Primary Care patient portal?
Through the UBMD Primary Care patient portal, you can conveniently pay your bills online, access and download patient forms, participate in telehealth virtual visits, and communicate securely with your care team. You can also review aspects of your medical information.
Q: Where can I find patient forms for UBMD Primary Care?
You can easily find and download patient forms, including new patient packets and requests for medical records, directly through the UBMD Primary Care patient portal or on the Patient Forms section of the UBMD Primary Care website.
Q: How can I schedule an appointment with UBMD Primary Care?
To schedule an appointment, you can often call your specific UBMD Primary Care office directly. Some locations may also offer online appointment request forms. For urgent medical questions after hours, a physician is on call 24/7.
Q: Does UBMD Primary Care offer telehealth services?
Yes, UBMD Primary Care offers telehealth services, allowing for virtual video visits with your doctor. Instructions for checking in for these video appointments are available.
Wrap Up
The UBMD Primary Care patient portal serves as an invaluable digital tool, empowering patients to take an active role in managing their healthcare. By providing convenient access to medical information, communication channels, and administrative functions, the portal enhances the overall patient experience. UBMD Primary Care remains committed to delivering high-quality, patient-centered care, supported by secure and accessible digital solutions.