MyUCDavisHealth: Secure Patient Portal Access & Care
Quick Summary
- Manage appointments digitally
- Access medical records
- Secure team communication
- Request medication refills
- View test results
MyUCDavisHealth is your secure and confidential online gateway to managing your healthcare at UC Davis Health. This digital portal empowers you to take an active role in your health journey, offering a streamlined way to connect with your care team and access important medical information. Designed to be convenient and user-friendly, MyUCDavisHealth ensures you have your health data at your fingertips, whether you're at home or on the go. As a UC Davis Health patient, this online account management system provides a comprehensive suite of tools. From reviewing your medical record to scheduling appointments and communicating directly with providers, the platform integrates essential health services into one secure dashboard. It's built to enhance your healthcare experience, making it easier to stay informed and engaged with your treatment plan.
- 📋 What's Needed to Launch Your MyUCDavisHealth Journey
- 📍 Signing Into Your Personalized UC Davis Health Hub
- ⭐ Exploring the Capabilities of Your Health Management Portal
- ⚠️ Navigating Login Hurdles for Your Patient Account
- 🔒 Upholding the Privacy of Your Digital Health Records
- 🎧 Official Help Desk Contacts
- ❓ Your Top Inquiries About MyUCDavisHealth, Clarified
What's Needed to Launch Your MyUCDavisHealth Journey
- Access to a computer or mobile device with internet connectivity.
- An up-to-date web browser (such as Edge, Chrome, Firefox, or Safari) or the MyUCDavisHealth mobile app.
- A MyUCDavisHealth user account, which you can create after receiving an activation code during a clinic visit, on your After Visit Summary, billing statement, or via text/email.
Signing Into Your Personalized UC Davis Health Hub
- Open your web browser and navigate to the official MyUCDavisHealth website at MyUCDavisHealth.ucdavis.edu.
- Locate the login section and enter your unique MyUCDavisHealth Username in the designated field.
- Type your secure Password into the password field.
- Starting May 12, your account will require two-factor authentication (2FA). Be prepared to enter a code sent via email, text message, or an authorization app to complete your login.
- Click the Log in button to access your personal health dashboard.
Exploring the Capabilities of Your Health Management Portal
- Scheduling and Managing Appointments: Easily schedule future appointments and view details of past and upcoming visits, including personalized reminders.
- Secure Messaging: Send and receive non-urgent messages to and from your care team, facilitating medical advice and follow-up questions.
- Accessing Medical Records: Review your medications, immunizations, allergies, medical history, and after-visit summaries.
- Requesting Prescription Refills: Conveniently send refill requests for your eligible medications, including options for delivery.
- Viewing Test Results: Access lab and other test results, often accompanied by your doctor's comments, days after they are available.
- Telehealth Video Visits: Engage in virtual consultations with your care team for chronic disease management, specialty care, and mental health.
- Bill Payment: View and pay your medical bills electronically through the portal.
- Family Access: Request access to a family member's health record to help manage their care.
- Health Connect Integration: Integrate self-tracking programs to upload health and fitness data like activity levels, nutrition, and sleep patterns.
- Open Notes Access: View most clinical notes written by your healthcare team about your visits and hospital stays.
Navigating Login Hurdles for Your Patient Account
⚠️ Forgot Login Information (Username or Password)
Cause: The user cannot recall their MyUCDavisHealth username or password.
Solution: From the login page, click on Forgot login information? or use the Account-Recovery activity to retrieve your username and password. This process will guide you through resetting your credentials.
⚠️ Expired or Invalid Access Code
Cause: The activation code provided for account setup is no longer valid or was entered incorrectly.
Solution: If your access code has expired or is invalid, you can often request a new one online or contact customer service for assistance. For immediate help, call 916-703-HELP (916-703-4357).
⚠️ Issues Accessing Your Account (General)
Cause: General difficulty logging in, possibly due to browser issues, forgotten credentials, or system errors.
Solution: Ensure JavaScript and cookies are enabled in your browser. If issues persist after trying account recovery, contact customer service at 916-703-HELP (916-703-4357) for direct support. Please allow two to three business days for email replies if using self-help 'Contact Us' options.
Upholding the Privacy of Your Digital Health Records
- 🔒 Enable Two-Factor Authentication (2FA): Starting May 12, 2FA is required for all logins. This adds an extra layer of security by requiring a code in addition to your username and password.
- 🔒 Use Strong, Unique Passwords: Create complex passwords that are difficult to guess and avoid reusing them across multiple online accounts.
- 🔒 Keep Login Information Private: Never share your username, password, or 2FA codes with anyone.
- 🔒 Log Out After Each Session: Always log out of your MyUCDavisHealth account, especially when using a shared or public device, to prevent unauthorized access.
- 🔒 Protect Your Devices: Ensure your computer, tablet, and smartphone are protected with up-to-date antivirus software and screen locks.
- 🔒 Review Privacy Policies: Familiarize yourself with the MyUCDavisHealth privacy policy to understand how your health data is handled and protected.
🎧 Official Support & Help Center
916-703-HELP (916-703-4357)
Your Top Inquiries About MyUCDavisHealth, Clarified
Q: What is MyUCDavisHealth?
MyUCDavisHealth, powered by Epic Systems Corporation, is a free, secure, and confidential mobile app and web portal that provides personalized online access to your medical records. It allows you to manage your health, communicate with your doctor's office, review test results, schedule appointments, and more, anytime and anywhere.
Q: Is there a fee to use MyUCDavisHealth?
No, MyUCDavisHealth is a complimentary service offered to all UC Davis Health patients, providing convenient and secure access to their health information at no cost.
Q: How do I sign up for MyUCDavisHealth?
Patients can sign up by receiving an activation code during a clinic visit, on their After Visit Summary, or via a billing statement, text message, or email. You can then use this code to create your user ID and password online at the MyUCDavisHealth web portal or through the app.
Q: Can I view a family member's health record in MyUCDavisHealth?
Yes, if you have a MyUCDavisHealth account, you can log in and complete an online request for family access via the access settings submenu. You can also submit an Access to My Family's Records Consent form to the Health Information Management Unit. Please allow up to 15 days for processing.
Q: Can children 12 to 17 years old access MyUCDavisHealth on their own?
Yes, patients aged 12 to 17 are provided full access to their MyUCDavisHealth account. This allows them to message their care team, request appointments, review visit summaries, conduct video visits, and access test results and health information independently.
Q: What if the information in my health record is incomplete or inaccurate?
If you believe there is a mistake or inaccuracy in your health record, you can send a secure message to your provider through MyUCDavisHealth. Alternatively, you can discuss the discrepancy with your provider during your next appointment so they can update your medical record.
Wrap Up
MyUCDavisHealth serves as an invaluable digital portal for managing your healthcare at UC Davis Health. By utilizing its comprehensive features, from secure messaging to managing appointments and accessing medical records, you gain greater control and insight into your health journey. We encourage all UC Davis Health patients to activate their accounts and leverage this powerful tool to enhance their overall care experience and stay connected with their healthcare providers.