UCLA Mednet Access: Your Secure Professional Health Portal

Welcome to UCLA Mednet, your dedicated digital portal for UCLA Health professionals. This platform serves as a central hub, providing secure access to critical clinical systems, productivity tools, and communication channels necessary for your daily work. Designed to streamline operations and enhance collaboration, Mednet ensures you have the resources you need at your fingertips, whether you're on-site or working remotely. This comprehensive overview will help you navigate the system, understand its features, and maintain the highest standards of digital security.

Preparing for Your Mednet Account Activation

• An active Mednet account with your assigned username and initial password.
• Enrollment in DUO Multi-Factor Authentication (MFA) for enhanced security. This requires a registered device like a smartphone, tablet, or landline.
• For off-site access to certain network resources, the GlobalProtect VPN client must be installed and configured on your device.
• All devices accessing the network, especially personal ones, must have disk encryption enabled.
• Installation of Trellix Endpoint Security (formerly FireEye HX) is required for all devices accessing the VPN or UCLAHealthSecure wireless network.
• Completion of mandatory CareConnect training via Cornerstone, UCLA Health's learning management system, is necessary to access the electronic medical record system.

Securely Entering Your Mednet Professional Dashboard

1. Initial Password Setup: If you have a temporary password, you must change it to a strong, unique Mednet password. This process typically requires you to be enrolled in DUO MFA first.
2. Accessing Online Applications: For many web-based applications, simply use your Mednet username and password.
3. Multi-Factor Authentication (MFA): After entering your credentials, you will authenticate using DUO MFA, typically by approving a push notification on your registered mobile device.
4. Remote Network Access: If connecting to resources requiring a direct network connection from off-site, first establish a connection using GlobalProtect VPN and authenticate with DUO.
5. Logging into My Desktop (Remote PC Access): After installing Citrix Receiver, access the My Desktop application, enter your Mednet Username and Password, and then authenticate via DUO. You may also need to enter your computer name.

Essential Tools and Applications Within Mednet

• Mednet Email: Access your professional email account online to manage communications.
• CareConnect: The primary electronic medical record (EMR) system, crucial for patient care documentation and management.
• Microsoft 365: Includes applications like Outlook, Word, Excel, and PowerPoint, with the ability to install on up to five devices for UCLA Health employees.
• Microsoft Teams: A collaborative workspace for internal communication, meetings, and project management.
• Box for UCLA Health: Offers unlimited, HIPAA-compliant cloud storage for secure file management and sharing.
• Zoom: Secure, HIPAA-compliant online meeting and video conferencing capabilities for internal and external collaboration.
• UpToDate: A clinical decision support resource providing evidence-based medical information. Requires periodic login from the UCLA Network to remain active.
• Video Visits: Tools enabling secure virtual consultations with patients.
• Ambient Listening (Nabla): An AI-powered tool available in CareConnect and Haiku for outpatient physicians, designed to automate medical note generation from patient-provider conversations.

Resolving Mednet Access and Password Challenges

Maintaining Data Privacy and Digital Safety on Mednet

• 🔒 Utilize Strong, Unique Passwords: Create passphrases that are long and complex, and avoid reusing them. Do not include personal information like your username or name.
• 🔒 Always Use Multi-Factor Authentication (MFA): DUO MFA adds an essential layer of security by requiring a second verification step, making unauthorized access much harder.
• 🔒 Keep Work and Personal Data Separate: Store professional files on designated UCLA Health platforms like Box and avoid using your Mednet email for personal activities to prevent accidental data sharing.
• 🔒 Encrypt Your Devices: All devices connecting to the Mednet network, including personal ones, must be encrypted. This protects sensitive data if a device is lost or stolen.
• 🔒 Beware of Phishing Attempts: Be vigilant about suspicious emails that pressure immediate action, contain poor grammar, or have inconsistent sender details. Always verify before clicking links or providing information.
• 🔒 Lock Your Screen When Away: Always lock your computer screen (Windows Key + L or Control + Command + Q for Mac) even for short breaks, to protect confidential information and prevent unauthorized activity under your login.
• 🔒 Securely Share Data: Double-check where and with whom you share files, especially clinical or research data. Use approved secure tools like HIPAA-compliant Box and consider adding '#secure' to email subject lines for sensitive information.
• 🔒 Regular Software Updates: Keep your personal devices and apps updated, as updates often include crucial security patches. UCLA Health manages updates for IT-managed devices.

Answers to Your Top Mednet Account Inquiries