UCSF CareLinks: Employee Access to Internal Resources

UCSF CareLinks serves as a vital internal resource for UCSF Health clinicians and faculty. It's a curated collection of useful links, designed to streamline daily tasks and improve the overall work experience within the UCSF Health system. Think of it as a central dashboard, providing quick access to the numerous applications and information employees need to perform their roles effectively. Recently, UCSF CareLinks underwent a significant update, introducing enhanced features like alphabetized links, an integrated search bar, and a dynamic 'Most Visited Pages' section. This refresh aims to make navigating UCSF’s extensive internal web resources more efficient and user-friendly, adapting to the evolving needs of its users. Employees typically access CareLinks and other essential UCSF tools through MyAccess, the university’s secure single sign-on service.

Preparing for UCSF CareLinks Access

• You need a valid UCSF MyAccess account and associated password. This is your primary UCSF identity for digital services. Your MyAccess Username is distinct from your UCSF email address.
• Duo Multi-Factor Authentication (MFA) must be set up and active on a registered device (e.g., smartphone, hardware token) to verify your identity upon login.
• Access to a reliable internet connection is essential to reach UCSF online resources.
• A supported web browser, such as Google Chrome or Microsoft Edge, is recommended for the best performance and compatibility. While other browsers may work, these offer the most optimized experience.
• Ensure your browser settings allow cookies and pop-up windows, and have JavaScript enabled for full functionality.

Accessing Your UCSF Internal Portal

1. Navigate to the UCSF MyAccess portal (often accessed via the UCSF IT Services homepage or a direct link provided by your department).
2. Enter your unique UCSF MyAccess Username into the designated field. Remember, this is your Active Directory username, not your full UCSF email address.
3. Input your corresponding password in the password field.
4. Complete the Duo Multi-Factor Authentication prompt using your registered device (e.g., approve a push notification on your phone, enter a code). This crucial step enhances the security of your account.
5. Once authenticated through MyAccess, you will gain entry to your personalized dashboard, which includes the aggregated links and resources within UCSF CareLinks.

Exploring UCSF CareLinks: Your Internal Resource Hub

• Streamlined Internal Navigation: CareLinks centralizes a vast array of UCSF internal web links and applications, acting as a one-stop-shop for employees seeking institutional resources.
• Enhanced Discoverability: With the recent refresh, resources are now logically organized with alphabetized lists and a powerful search bar, making it easier to locate specific tools or information quickly.
• Personalized Resource Access: The system includes a 'Most Visited Pages' section, which intelligently adapts to individual usage patterns, offering quick shortcuts to frequently used internal sites.
• Integrated IT Support Access: CareLinks provides direct links to the UCSF IT Service Portal and help resources, enabling employees to submit support tickets or find solutions efficiently.
• Secure Application Gateway: As an entry point often accessed through MyAccess, CareLinks provides a secure pathway to critical UCSF applications such as APeX and other clinical or administrative systems.
• Employee-Centric Utility: It serves as a dynamic hub for various employee-focused resources, including those related to clinical laboratories, risk management, and interpreter services.

Resolving Access Challenges to UCSF Internal Tools

UCSF Data Protection: Securing Your Internal Access

• 🔒 Always Use Multi-Factor Authentication (MFA): Duo MFA is critical for protecting your UCSF account. Always approve Duo push notifications only when you are actively logging in.
• 🔒 Safeguard Your UCSF MyAccess Credentials: Never share your UCSF username and password with anyone. These are the keys to accessing sensitive internal systems and patient data.
• 🔒 Utilize UCSF-Provided Security Tools: Your UCSF-issued computer is protected by the UCSF IT Security Suite, which includes endpoint protection, firewalls, network access control (NAC), and Endpoint Detection and Response (EDR). Ensure these are active and updated.
• 🔒 Keep Software Updated: Regularly update your operating system and web browser to benefit from the latest security patches. Recommended browsers are Google Chrome and Microsoft Edge.
• 🔒 Be Vigilant Against Phishing: Always be cautious of suspicious emails or links, even if they appear to be from UCSF. Verify the sender before clicking on any links or providing credentials.
• 🔒 Secure Your Devices: Ensure your work computer and any personal devices used to access UCSF systems are password-protected and, if applicable, encrypted.

Key Questions for UCSF Internal Users