JUDU/Vilniečio Card: Online Top-Up & Management Portal
Quick Summary
- Top up online via JUDU self-service.
- Multiple physical top-up locations.
- Save your card number for security.
The JUDU/Vilniečio card is your essential electronic ticket for navigating Vilnius public transport, covering buses, trolleybuses, express buses, night buses, and even boats. It streamlines your travel by integrating various ticket types onto a single, convenient card. This digital portal provides a straightforward way to manage and top up your existing JUDU/Vilniečio card from anywhere, ensuring you always have a valid ticket for your journeys.
Beyond online services, the card can be acquired and refilled at numerous physical locations across the city, including customer service centers, supermarkets, and kiosks. This comprehensive system is designed for both residents and visitors, making public transport accessible and easy to use. Familiarizing yourself with the online self-service platform can save you time and offer greater flexibility in managing your travel needs.
Preparing Your Card for Digital Top-Up
- An existing JUDU/Vilniečio card as the online self-service is for top-ups only, not initial card purchase.
- Your JUDU/Vilniečio card number, which is crucial for registration and top-ups. This number is often found near the barcode on the card and should be saved in case of loss.
- Registration as a user on the JUDU self-service portal to access online top-up functionalities.
- A valid payment method for online transactions.
Accessing Your Online Refill Account
- Navigate to the official JUDU self-service login page at judu.lt/en/log-in.
- Enter your registered email address and password into the respective fields.
- Click the 'Log in' button to access your personal digital portal.
- Alternatively, you may have an option to log in via the Electronic government gateway if applicable.
- Once logged in, locate the section for card top-up and follow the prompts to select ticket types and complete your transaction.
Flexible Options for Loading Your Travel Pass
- Online Top-Up: Conveniently add short-term (30-minute, 60-minute), day (1-day, 3-day), or long-term (30, 90, 365 days) tickets to your existing JUDU/Vilniečio card via the self-service portal.
- Diverse Top-Up Locations: In addition to the online portal, you can top up your card at JUDU customer service centers, Maxima, Rimi, Aibė supermarkets, and Narvesen/Lietuvos Spauda kiosks.
- Ticket Activation Flexibility: If your card holds multiple ticket types (e.g., 30-minute and 60-minute), you can choose which one to activate directly on the public transport validator.
- Discount Application: Inform the seller about your eligibility for discounts when topping up at physical locations. Once applied, discounts are typically recognized automatically for future purchases.
- Card Information Storage: The system allows registered users to save their card number, which is vital for managing lost or damaged cards.
Navigating Online Refill Difficulties
⚠️ Cannot log in to the self-service portal
Cause: Forgotten password or incorrect login credentials.
Solution: We know being locked out is stressful. The quickest solution is to use the 'Forgot password?' link on the login page to reset your access. Ensure you are using the correct email address associated with your account. If issues persist, contact customer support for direct assistance.
⚠️ Lost or damaged JUDU/Vilniečio card
Cause: Physical loss or damage rendering the card unusable.
Solution: Do not worry, your e-tickets can often be recovered. Immediately contact a Customer Service Center. You will need your identity document and the saved card number of your lost card. They can block the lost card and transfer remaining e-tickets to a new JUDU/Vilniečio card, which costs €1.50.
⚠️ Discount not applied during top-up
Cause: Discount eligibility not registered or applied during the first top-up.
Solution: When purchasing or topping up at a physical location for the first time, you must inform the seller about your discount eligibility and provide supporting documentation. For subsequent top-ups, the discount should apply automatically. If you changed your discount type, ensure the card is empty of tickets and visit a Customer Service Center to update your discount status.
Ensuring Secure Digital Card Transactions
- 🔒 Safeguard Your Card Number: Always write down and keep your JUDU/Vilniečio card number (found near the barcode) in a safe place. This number is essential for blocking a lost card and transferring remaining tickets.
- 🔒 Protect Login Credentials: Use a strong, unique password for your JUDU self-service account. Avoid sharing your login details and be wary of suspicious emails or messages requesting this information.
- 🔒 Verify Official Websites: Always ensure you are on the official judu.lt website before entering any personal or payment information to prevent phishing attempts.
- 🔒 Review Transactions: Regularly check your transaction history within the self-service portal to monitor your top-ups and ticket usage for any unauthorized activity.
🎧 Official Support & Help Center
Phone: +370 5 210 70 50
Email: [email protected]
Customer Service Centers: Locations available on judu.lt (e.g., Gedimino pr. 9A, Konstitucijos pr. 3, Geležinkelio g. 16).
Key Questions About Your Vilnius Travel Card
Q: Can I top up the JUDU/Vilniečio card with both 30-minute and 60-minute tickets at once?
Yes, you can top up your JUDU/Vilniečio card with both 30-minute and 60-minute tickets at physical distribution points and through the online self-service. When you use the card, you can select which ticket you wish to activate by touching your card to the validator, choosing the ticket on the screen, and then touching the card to the validator again.
Q: What should I do if my JUDU/Vilniečio card is lost or damaged?
If your JUDU/Vilniečio card is lost or damaged, you should contact a Customer Service Center as soon as possible. With your identity document and the saved card number, they can block your old card and transfer any remaining electronic tickets to a new card. A new JUDU/Vilniečio card costs €1.50.
Q: How do I activate a ticket on my JUDU/Vilniečio card once I'm on public transport?
To activate a ticket, simply touch your JUDU/Vilniečio card to the validator (composter) inside the vehicle. If you have multiple ticket types on your card, the validator's screen will allow you to select which ticket you want to activate before you touch your card to the validator a second time. The ticket's validity period begins once it's successfully activated.
Q: Where can I find the JUDU/Vilniečio card number?
The JUDU/Vilniečio card number is typically located near the barcode on the physical card. It is highly recommended to write this number down and keep it in a safe place, as it is crucial for recovering tickets if your card is lost or damaged.
Q: Can I buy a new JUDU/Vilniečio card through the online self-service?
No, the online self-service portal is specifically for topping up existing JUDU/Vilniečio cards. To purchase a new card, you must visit a physical sales point such as a JUDU Customer Service Center, Maxima, Rimi, Aibė supermarkets, Narvesen, or Lietuvos Spauda kiosks. The card itself costs €1.50.
Wrap Up
The JUDU/Vilniečio card simplifies urban travel in Vilnius, offering a convenient electronic ticketing solution. With its user-friendly online self-service portal and numerous physical top-up locations, managing your public transport tickets is designed to be efficient and flexible. By leveraging the digital features and understanding key operational aspects, you can ensure seamless journeys across the city. Remember to secure your card number and utilize the support resources available for any assistance.