Waco Water Bill: Manage & Pay Online via MyWaco Account
Quick Summary
- Manage Waco water bills online.
- New MyWaco Account portal.
- Monitor water use easily.
The City of Waco has launched the MyWaco Account portal, a new digital platform designed to simplify how residents manage their utility bills. This online account management system replaces the previous MyWaco Water platform, offering an enhanced experience for viewing and paying your water, sewer, and solid waste services. With the MyWaco Account, you gain access to a user-friendly digital portal that streamlines various aspects of your utility services. From viewing redesigned bills with clearer layouts to accessing personalized water-use reports, the platform aims to provide greater convenience and control over your consumption. This modern online system ensures that residents can handle their utility account with ease and security. It centralizes your billing information, making it simpler to stay informed and manage your household's water usage effectively.
- 📋 Gathering What You Need for Waco Water Service
- 📍 Seamlessly Accessing Your MyWaco Billing Portal
- ⭐ Unlocking Your MyWaco Account's Full Capabilities
- ⚠️ When Your MyWaco Account Isn't Cooperating
- 🔒 Keeping Your Waco Utility Payment Data Secure
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers for Waco Water Bill Questions
Gathering What You Need for Waco Water Service
- Government-issued identification
- Social Security Number
- Previous account history or credit history for security deposit calculation (ranging from $0 to $300)
- A $50 service fee and a $20 solid waste administration fee will be added to your first residential service bill for new accounts
- An email address on file or a need to call MyWaco Central to receive an activation link for the new portal
Seamlessly Accessing Your MyWaco Billing Portal
- Receive an activation email: If you have an email on file, expect an email from [email protected] with the subject "Welcome to the City of Waco New Customer Engage Portal".
- Click the personalized activation link: This link will match your utility account to the new portal.
- Create your MyWaco Account: Register with your email, create a strong password (8-30 characters, including an uppercase letter, lowercase letter, and number), and set notification preferences.
- Set up payment preferences: Add your preferred payment method(s) and re-enroll in autopay, as payment information does not automatically transfer from the old system.
- If no email received: Call (254) 299-2489 to request an invite link or visit mywacoaccount.com directly to set up your account.
- Find your new account number (if migrating): Navigate to mywacoaccount.com and select "Find My New Account Number." Enter your old 12-digit account number to retrieve your new 7-digit one.
- Connect your legacy account (if migrating): Return to the sign-up screen, enter your new 7-digit account number, and the amount from your last bill to link to your new online account.
Unlocking Your MyWaco Account's Full Capabilities
- Faster online bill access with enhanced self-service options
- Personalized water-use reports to help monitor and reduce consumption
- Redesigned bills with a simpler, more understandable layout
- Ability to pay your bill anytime, 24/7
- Sign up for leak alerts
- Manage your water usage data
- Start new service or transfer service online
- Ability to submit service requests (via MyWaco App) for various city issues like code violations, potholes, or water concerns
When Your MyWaco Account Isn't Cooperating
⚠️ Unable to log in or create a new account, no activation email received
Cause: Email not on file, or system transition issues during the new portal launch.
Solution: We know being locked out is stressful. If you haven't received an activation email, immediately call (254) 299-2489. The MyWaco Central team can send you an invite link or guide you through setting up your account directly on mywacoaccount.com.
⚠️ Forgotten password
Cause: User cannot recall their account password for the digital portal.
Solution: On the login screen, click "I forgot my password". You will be prompted to enter your email address to receive a password reset link. Remember to check your spam or junk folder if the email doesn't arrive within a few minutes.
⚠️ Autopay did not transfer or payment issues after portal update
Cause: Autopay settings and payment information did not migrate automatically from the old MyWaco Water system to the new MyWaco Account portal.
Solution: During the new account setup process, you must re-enroll in autopay and re-enter your payment method(s). This is a required one-time step designed to ensure enhanced security and integration with the updated system.
Keeping Your Waco Utility Payment Data Secure
- 🔒 Only make payments directly through the official website, mywacoaccount.com, or authorized payment channels. Avoid third-party bill payment services, as they are not affiliated with the City of Waco and may cause delays or extra fees.
- 🔒 Create strong, unique passwords for your MyWaco Account. Passwords must be 8-30 characters long and include at least one uppercase letter, one lowercase letter, and one number.
- 🔒 Understand that government-issued identification and Social Security numbers are collected strictly for identification purposes.
- 🔒 The City of Waco prioritizes customer privacy; all employees are responsible for keeping your information confidential and use it only for official business.
- 🔒 Your customer information is safeguarded with firewalls, and access to the utility database is diligently monitored by the Information Technology Department.
- 🔒 When contacting customer service for account details, be ready to verify your identity using government identification or Social Security numbers.
- 🔒 All written customer information and copies are shredded responsibly, and call center recordings are securely stored with restricted access.
🎧 Official Support & Help Center
(254) 299-2489 or [email protected]
Quick Answers for Waco Water Bill Questions
Q: How can I start a new water service account in Waco?
You can initiate new water service by calling (254) 299-CITY (2489) or by visiting mywacoaccount.com and selecting the "Move In" button. Be prepared to provide a government-issued identification and Social Security number. A security deposit between $0 and $300 may apply, along with a $50 service fee and a $20 solid waste administration fee on your first bill.
Q: What should I do if I need to transfer my Waco water service to a new address?
To transfer your service, call (254) 299-CITY (2489) or log into your mywacoaccount.com and select the "Move Out" button on your homepage. A $50 service charge will apply to the first bill at your new address, and your existing deposit and any outstanding balance will transfer.
Q: What assistance is available if I am struggling to pay my Waco water bill?
If you are facing financial hardship, you can seek support by calling 211 or visiting tdhca.texas.gov/help-for-texans to check eligibility for utility assistance programs. Additionally, the City of Waco partners with Caritas through the Care & Share program, which helps residents with utility bills. To apply for assistance, contact Caritas at (254) 753-4593.
Q: Why did I receive a new account number for my City of Waco utility service?
With the launch of the new MyWaco Account portal, all customers have been issued a new seven-digit utility account number. This change ensures better integration with the enhanced system, though your old 12-digit number is retained for historical records.
Wrap Up
The MyWaco Account digital portal reflects the City of Waco's dedication to modernizing your utility experience, providing a centralized and secure platform for all your water billing needs. By utilizing this online account management tool, residents can efficiently manage their services, contribute to water conservation, and stay informed with transparent billing. Its user-friendly interface and robust features are designed to empower you with greater control over your utility account.