WU Webmail Login & Account Management
Quick Summary
- Use Outlook.cloud.microsoft for webmail
- Login with h+student ID [email protected]
- Email Classic requires WU network/VPN
- Manage account via Controlpanel
- Contact IT Support for assistance
Welcome to the official digital portal for WU (Vienna University of Economics and Business) webmail services. This comprehensive resource is designed to help students and employees seamlessly manage their online communication and access vital university information. Your WU email account is a central tool for academic and administrative communication, ensuring you stay connected with lecturers, departments, and important announcements. WU utilizes Microsoft 365 and Exchange Online for its primary email services, offering a robust and integrated user dashboard. This portal provides essential guidance on navigating your email, understanding its features, and maintaining a secure online experience.
What You Need to Access WU Email
- Your valid WU username and account password.
- For students, your username is typically in the format [email protected] (e.g., [email protected]). This is also your login for all Microsoft 365 applications.
- For employees, your username is associated with your Exchange Online account.
- An internet connection to access the webmail portal.
- If you were using the legacy Email Classic (Roundcube) and are accessing it on October 6, 2026, you need to be connected to the WU network via Wi-Fi, LAN, or an active VPN connection. This service will be completely unavailable as of November 30, 2026.
Accessing Your WU Digital Mailbox
- Navigate to the official WU webmail portal by opening your web browser and typing https://outlook.cloud.microsoft into the address bar.
- When prompted, enter your WU username. For students, this is typically your student ID in the format [email protected] (e.g., [email protected]).
- Enter your associated WU account password in the password field.
- Click Sign in or press Enter to access your digital mailbox.
Exploring Your WU Mailbox Capabilities
- Comprehensive Email Functions: Effortlessly read, compose, and send emails for all your university communications.
- Contact Management: Keep your contacts organized and easily accessible within your mailbox.
- Calendar and Task Organization: Manage your schedule, appointments, and tasks directly within the webmail interface.
- Out-of-Office Notifications: Set up automatic replies for when you are unavailable, which can be configured via the Controlpanel application.
- Email Forwarding: Conveniently forward your WU emails to another address if needed.
- Multiple Student Email Addresses: Students have a primary login address (h+student ID [email protected]), a contact-friendly address ([email protected]), and an administrative alias (h+student ID [email protected]).
- Spam and Malware Filtering: Benefit from WU's central spam filter, which checks all incoming and outgoing emails to protect your account.
- Account Management via Controlpanel: Utilize the Controlpanel application to manage various account settings, including password changes and email migration.
When Your WU Email Isn't Working
⚠️ Forgot your WU account password?
Cause: You cannot recall your current password to access your online account.
Solution: We know being locked out is stressful. If you have a mobile phone registered in the Controlpanel, you can easily reset your password there without needing further assistance. If not, please reach out to the IT Support Center for help. Be aware that new passwords cannot be issued over the phone for security reasons.
⚠️ Cannot access Email Classic (Roundcube) webmail.
Cause: The Email Classic service is being phased out and has new access restrictions, or it has been discontinued.
Solution: As of October 5, 2026, accessing https://roundcube.wu.ac.at requires you to be on the WU network (Wi-Fi, LAN) or have an active VPN connection. The Email Classic service will be fully discontinued by November 30, 2026. It is highly recommended to migrate your mailbox to Microsoft 365 (for students) or Exchange Online (for employees) using the Controlpanel application.
⚠️ Suspect a fraudulent or unusual email.
Cause: You have received an email that appears to be phishing, malware, or a scam.
Solution: If you receive an email that seems suspicious, do not click on any links or open attachments. Instead, please attach the suspicious email to a new message and send it to [email protected] for analysis. Always exercise caution with unknown senders.
⚠️ Need to restore a deleted email.
Cause: An important email was accidentally deleted from your mailbox.
Solution: You can typically find and restore deleted emails from the recycle bin within your webmail interface.
Keeping Your WU Email Secure
- 🔒 Strong Password Practices: Always use a robust and unique password for your WU account. Avoid using easily guessable information.
- 🔒 Caution with Unknown Senders: Be extremely careful when opening emails or attachments from senders you don't recognize. These could be phishing attempts or contain malware.
- 🔒 Recognize Suspicious Emails: Familiarize yourself with the characteristics of fraudulent emails. If an email looks unusual, verify its legitimacy before interacting with it.
- 🔒 Report Incidents: Immediately report any suspected security incidents or highly suspicious emails to the IT support team at [email protected].
- 🔒 Understand IT Security Policy: Adhere to WU's IT security policy and recommendations to ensure a safe digital environment.
- 🔒 Account Security is Shared: Remember that account security is a joint effort. WU maintains an Information Security Management system, but your vigilance is also key.
🎧 Official Support & Help Center
Hotline: +43-1-31336-3000 | Email: [email protected] | Service Desk: support.wu.ac.at
Top Questions About WU Email Services
Q: How do I access my WU email?
You can access your primary WU email account through https://outlook.cloud.microsoft. Students log in with their username in the format h+student ID [email protected] and their WU account password.
Q: What is my WU email address format?
For students, your login username is h+student ID [email protected]. You also have a contact-friendly address like [email protected] and an administrative alias h+student ID [email protected].
Q: How can I reset my WU email password?
If you've registered a mobile phone in the Controlpanel application, you can reset your password independently. Otherwise, contact the IT Support Center for assistance, but note that passwords cannot be issued over the phone.
Q: Can I use other email programs with WU email?
Yes, you can configure your WU mailbox with any email client that supports the IMAP protocol. Connection settings, including server addresses and ports, are available on the WU IT services website.
Q: What is happening to Email Classic?
The Email Classic (Roundcube) service is being phased out. As of October 5, 2026, it requires a WU network or VPN connection for access. It will be completely discontinued by November 30, 2026. You are advised to migrate your mailbox to Microsoft 365 or Exchange Online via the Controlpanel application.
Q: How do I set up an out-of-office reply?
You can easily set up out-of-office notifications by logging into the Controlpanel application and navigating to the 'My Email' section, then selecting 'Out-of-office notification'.
Wrap Up
Your WU webmail account is an integral part of your experience at the Vienna University of Economics and Business. By understanding how to access, utilize, and secure your digital mailbox, you can ensure smooth and efficient communication throughout your studies or employment. Remember to leverage the available resources, including the Controlpanel application and direct IT Support, for any assistance with your online account management or digital portal needs. Staying informed about changes, like the transition from Email Classic, is key to an uninterrupted service.