Regione Basilicata PEC: Access Your Certified Email Portal
Quick Summary
- PEC service now with InfoCert.
- Higher storage: 6 GB available.
- Same trusted email address.
- Free for citizens and associations.
- European standard compliant.
The Regione Basilicata offers a Certified Email (PEC) service, a vital tool for secure and legally recognized digital communications. This service has undergone a significant update, transitioning to a new management system under InfoCert SpA. This change ensures a more robust and compliant platform for all users. The previous email service, which used the @basilicatanet.it domain, has been decommissioned, making way for the enhanced PEC system. This guide provides all the necessary information to navigate the current Certified Email service. You'll find details on how to access your account, understand its new features, and get assistance if you encounter any difficulties.
- 📋 Preparing for Your Certified Email Account Access
- 📍 Accessing Your Regione Basilicata Certified Email
- ⭐ Advantages of the New Certified Email Platform
- ⚠️ Solutions for Common Certified Email Access Concerns
- 🔒 Maintaining the Confidentiality of Your Certified Communications
- 🎧 Official Help Desk Contacts
- ❓ Answers to Key Certified Email Inquiries
Preparing for Your Certified Email Account Access
- An active Certified Email account issued by Regione Basilicata, now managed by InfoCert. Users were required to complete a migration process to transfer their previous PEC accounts to the new InfoCert platform. If this migration was not completed, direct access to the new system might require contacting support.
- Your username and password for the InfoCert PEC service. For users who migrated, the previous password was typically used during the transfer and remains valid unless changed.
Accessing Your Regione Basilicata Certified Email
- Visit the official Regione Basilicata website for Certified Email information, or directly access the InfoCert PEC webmail portal.
- Look for the 'Accesso Webmail PEC' or similar login link.
- Enter your full Certified Email address (e.g., [email protected]) in the username field.
- Input your password in the designated field.
- Click the 'Accedi' or 'Login' button to enter your certified mailbox.
Advantages of the New Certified Email Platform
- Enhanced Storage Capacity: Your certified mailbox now offers significantly increased storage, expanding from 1 Gigabyte to a generous 6 Gigabytes, allowing for more archived communications.
- European Standard Compliance: The new PEC system is technically designed to meet new European standards, ensuring legal recognition and usability across all EU member countries.
- Maintained Email Address: Your existing certified email address, typically in the format [email protected] for citizens or [email protected] for associations, remains unchanged.
- Continued Free Service: The Certified Email service continues to be provided free of charge to citizens and non-profit associations of Basilicata.
Solutions for Common Certified Email Access Concerns
⚠️ Cannot access your Certified Email account after the migration.
Cause: The migration process from the old system to InfoCert may not have been completed successfully, or your credentials might be incorrect for the new platform.
Solution: If you are unable to access your account, it's crucial to contact the dedicated support line. You can reach them at the toll-free number 800292020 for assistance with migration or access issues.
⚠️ Forgotten Certified Email password.
Cause: You have forgotten the password for your InfoCert PEC account.
Solution: Look for a 'Recupera Password' or 'Password dimenticata?' link on the InfoCert PEC login page. Follow the instructions to reset your password. You might need to provide personal details or a secondary recovery email/phone number.
⚠️ Missing old emails after migration.
Cause: The archive of your previous certified emails from the old @basilicatanet.it service was not transferred during the migration period.
Solution: The Regione Basilicata advised users to copy their archives to the InfoCert mailbox by a specific deadline. If this step was missed, contacting the support number 800292020 may provide further guidance, though data recovery might be limited if the old service is fully decommissioned.
Maintaining the Confidentiality of Your Certified Communications
- 🔒 Always use a strong, unique password for your Certified Email account. Combine uppercase and lowercase letters, numbers, and symbols.
- 🔒 Be cautious of phishing attempts. Always verify the sender of any email asking for your login details. Certified emails are legally binding, so protect your account diligently.
- 🔒 Regularly check your certified mailbox. This ensures you stay informed of official communications and can detect any unauthorized activity promptly.
- 🔒 Access your Certified Email only through secure, trusted internet connections and devices.
- 🔒 Never share your Certified Email password with anyone, including support personnel who will never ask for your full password.
🎧 Official Support & Help Center
For assistance with your Certified Email account, including migration issues or access problems, please contact the toll-free number 800292020.
Answers to Key Certified Email Inquiries
Q: What happened to my @basilicatanet.it email account?
The @basilicatanet.it email service was discontinued as of April 10, 2025, due to technological obsolescence. All Certified Email accounts were migrated to a new platform managed by InfoCert. Ordinary email services under @basilicatanet.it are no longer active.
Q: How do I access my Regione Basilicata Certified Email now?
You can access your Certified Email through the InfoCert PEC webmail portal. You will use your full PEC address, such as [email protected], and your password to log in. The official Regione Basilicata website provides links and information for this access.
Q: Is the Certified Email service still free?
Yes, the Certified Email service provided by Regione Basilicata to citizens and non-profit associations remains completely free of charge.
Q: What are the benefits of the new Certified Email system?
The new system offers increased storage space, moving from 1 Gigabyte to 6 Gigabytes. It is also technically prepared to comply with new European standards, making your certified communications legally recognized and usable across the European Union.
Q: How do I transfer my old certified emails to the new InfoCert account?
Users were instructed to copy their archive of certified emails to the new InfoCert mailbox by May 8th. If you missed this deadline or need assistance with past archives, it is recommended to contact the support number 800292020.
Wrap Up
The transition to the new Certified Email platform managed by InfoCert marks a significant enhancement for digital communications within the Basilicata Region. With expanded storage and compliance with European standards, your official correspondence is more secure and efficient than ever. Remember to utilize the provided support channels if you encounter any difficulties, ensuring uninterrupted access to this essential digital tool.