RiverStreet Networks: Your Official Online Account & Service Hub
Quick Summary
- Seamless account management
- High-speed fiber internet
- Advanced Wi-Fi control
- Dedicated customer support
- Secure online environment
Welcome to RiverStreet Networks, formerly known as Wilkes Communications. For over 70 years, this telecommunications provider has proudly served communities in North Carolina and Virginia, evolving from a local telephone cooperative into a leading broadband company. In August 2024, Wilkes Communications and RiverStreet Networks officially united under the single, stronger brand of RiverStreet. This rebranding reinforces their commitment to delivering exceptional broadband services and innovative solutions, ensuring seamless connectivity for residential and business customers. RiverStreet Networks focuses on bringing state-of-the-art fiber optic internet, phone, streaming TV, business solutions, and security services, particularly to unserved and underserved rural areas. The company prides itself on customer satisfaction, reliable service, and community-focused values, aiming to meet and exceed customer expectations in the rapidly changing telecommunications industry.
- π Preparing for Your RiverStreet Digital Access
- π Accessing Your RiverStreet Online Account Hub
- β Maximize Your Services with RiverStreet Digital Tools
- β οΈ Addressing Service Interruptions and Account Questions
- π Protecting Your RiverStreet Digital Connection
- π§ Official Help Desk Contacts
- β Quick Answers to Your RiverStreet Service Inquiries
Preparing for Your RiverStreet Digital Access
- A RiverStreet Networks account in good standing.
- Your unique login credentials (username and password) for the online account management portal or webmail.
- An active internet connection to access the digital portal or download the myRiverStreet app.
- A compatible device (computer, smartphone, or tablet) for online access or app usage.
Accessing Your RiverStreet Online Account Hub
- To manage your RiverStreet account, navigate your web browser to the official RiverStreet website.
- Locate the My Account Login option, typically found in the top navigation or a dedicated resources section.
- Clicking this will take you to the secure online account management portal.
- Enter your Username and Password into the designated fields.
- Click Log In to access your personalized digital portal.
- For email access, visit the Wilkes Webmail Login page and enter your webmail credentials.
Maximize Your Services with RiverStreet Digital Tools
- Online Bill Management: Easily pay your bills, review your balance, and access your detailed billing history online, available 24/7.
- Automated Payment Options: Set up AutoPay to ensure your bills are paid on time automatically from your preferred account, helping you avoid late fees.
- Paperless Billing (eBill): Receive your monthly statements directly to your email, reducing paper clutter and supporting environmental efforts.
- Service Ticket Submission: Conveniently report service issues or trouble tickets directly through your online account for timely resolution.
- myRiverStreet Managed Wi-Fi App: Gain control over your home Wi-Fi network, manage connected devices, set parental controls, and monitor network usage from your smartphone.
- Business-Specific App (SmartBiz): Business customers can use the RiverStreet SmartBiz app to manage business networks, set network resilience, create point-of-sale networks, and enhance security.
- Service Availability Checker: Verify if RiverStreet internet, phone, or TV services are available at your specific address by entering your location on their website.
- Promotion and Discount Information: Explore current promotions, discounts, and low-income internet plans for qualifying households directly on the website or by contacting sales.
Addressing Service Interruptions and Account Questions
β οΈ Internet Connection Issues
Cause: Loss of internet service or slow speeds.
Solution: First, try restarting your router by unplugging its power cord for 30 seconds and then plugging it back in. If the connection doesn't restore, check the RiverStreet website for local service outages. You can also contact Technical Support at 844-238-0131 for assistance or submit a service ticket by logging into your online account.
β οΈ Billing Discrepancies or Payment Concerns
Cause: Questions about your monthly bill or difficulty making a payment.
Solution: If you have questions about your bill or cannot pay by the due date, contact the RiverStreet business office at 336-973-3103 to discuss payment arrangements. The online portal allows you to review your billing history and set up AutoPay to prevent future payment issues.
β οΈ Difficulty with Managed Wi-Fi App Features
Cause: Issues setting up parental controls, managing devices, or network settings.
Solution: The myRiverStreet App offers Support Videos with step-by-step guides to help you set up your network, manage devices, and enhance security. For specific technical challenges, the customer support team can provide guidance.
Protecting Your RiverStreet Digital Connection
- π Secure Login Credentials: Always use strong, unique passwords for your RiverStreet online account and email. Avoid sharing your login information with others.
- π Monitor Your Account: Regularly review your billing history and service details through your online portal for any unauthorized activity.
- π Understand CPNI Protection: RiverStreet is compliant with FCC rules regarding Customer Proprietary Network Information (CPNI), meaning they protect details about your services and usage. You have the right to opt-out of them using this information for marketing.
- π Utilize App Security Features: The myRiverStreet app (for home users) and SmartBiz app (for businesses) offer enhanced cybersecurity features, acting as a 24/7 internet watchman for your connected devices.
- π Be Aware of Red Flag Rules: RiverStreet adheres to Red Flag Rules to detect and prevent identity theft associated with accounts. Stay vigilant about suspicious communications.
π§ Official Support & Help Center
For customer service inquiries, you can call 844-238-0131. For business office questions regarding billing, dial 336-973-3103. You can also email customer service directly via a contact form on their website or by sending an email to [email protected]. Physical office locations include Wilkesboro, NC, at 1400 River St, Wilkesboro, NC 28697.
Quick Answers to Your RiverStreet Service Inquiries
Q: What services does RiverStreet Networks offer?
RiverStreet Networks provides a comprehensive range of services including high-speed fiber internet, traditional phone services, streaming TV options, business communication solutions, and security systems for both residential and commercial customers.
Q: How can I check if RiverStreet services are available at my address?
You can easily check service availability by visiting the RiverStreet website, myriverstreet.net, and entering your address at the top of the page. Alternatively, you can call their Sales and Service team at 844-238-0131.
Q: What payment methods are available for my RiverStreet bill?
RiverStreet offers several convenient payment options: you can mail your payment, set up Automatic Draft from your checking account or credit/debit card, pay online through your My Account portal, or visit one of their local retail offices.
Q: What is the myRiverStreet Managed Wi-Fi App?
The myRiverStreet Managed Wi-Fi App is a mobile application that allows internet subscribers to manage their home Wi-Fi network. Features include controlling connected devices, setting parental controls, monitoring network usage, and setting up guest Wi-Fi networks.
Q: Is Wilkes Communications still operating?
No, Wilkes Communications and RiverStreet Networks united under the single name RiverStreet on August 30, 2024. All services and operations now fall under the RiverStreet brand, continuing the legacy of service since 1951.
Q: How do I report a service issue with RiverStreet?
For timely resolution of service issues, it is recommended to report them through your My Account login on the RiverStreet website. Their service team reviews reports from Sunday through Saturday, 6 a.m. to 8 p.m. You can also call Technical Support at 844-238-0131.
Wrap Up
RiverStreet Networks, built upon the long-standing legacy of Wilkes Communications, is dedicated to providing advanced and reliable telecommunications services. By leveraging cutting-edge fiber technology and offering a comprehensive suite of digital tools, RiverStreet ensures that residential and business customers remain connected and empowered. Their focus on customer satisfaction, secure digital environments, and continuous technological advancement highlights their commitment to the communities they serve, promising a seamless and efficient experience for all users.