Servus Online Banking: Secure Account Access & Management

Welcome to Servus Credit Union's digital banking portal, a convenient and secure way to manage your finances from anywhere. Servus Credit Union is a member-owned financial institution based in Alberta, Canada, dedicated to providing a seamless banking experience. The online platform empowers you to take control of your money with a comprehensive suite of features designed for both personal and business members. This platform aims to make your banking experience easy, ensuring you feel confident and in control of your financial well-being. Whether you're making payments, transferring funds, or checking your account activity, the Servus online banking system offers the tools you need at your fingertips.

Preparing for Your Servus Online Banking Setup

• A Servus Credit Union membership.
• A valid email address or phone number on file with Servus Credit Union for verification purposes.
• To register for online banking, you will need to call the Member Contact Centre at 1.877.378.8728 or visit a Servus branch to obtain a temporary user ID and password.

Accessing Your Servus Digital Accounts

1. Contact the Member Contact Centre at 1.877.378.8728 or visit a local Servus branch to get a temporary user ID and password if you are registering for the first time.
2. Navigate to the Servus online banking sign-in page, typically found via the Sign In link on the official website.
3. Select Personal or Business from the list of account types.
4. Enter your temporary user ID and password in the designated fields.
5. Follow the on-screen prompts to set up your permanent security credentials, including a new user ID and a strong password.
6. Complete the setup of your security question and enable multifactor authentication for added protection.
7. Carefully read and accept the Digital Banking Agreement.
8. If you have multiple member profiles, choose the specific profile you wish to access.
9. Once the initial setup is complete, subsequent logins will be much faster, allowing quick access to your financial dashboard.

Exploring Your Servus Online Banking Tools

• Account Overview: Easily view current account balances and detailed transaction histories for all your Servus accounts.
• Bill Payments & Transfers: Schedule and execute bill payments, make government payments, and transfer funds between your Servus accounts or to other Servus members.
• Interac e-Transfer®: Send and receive money securely with Interac e-Transfer® functionality.
• Mastercard® Access: Conveniently access and manage your Servus Credit Union Mastercard® details and transactions.
• Document Downloads: Obtain void cheques and direct deposit forms directly from your online account.
• Personalized Account Management: Customize your experience by nicknaming accounts, loans, and payees for easier identification.
• Secure Messaging: Communicate directly with Servus Credit Union through a secure message center within the portal.
• New Account Opening: Open new daily banking or savings accounts directly through the online platform.
• Mobile Cheque Deposit: Deposit cheques using your mobile device's camera via the Servus mobile app.
• Account Alerts: Set up custom alerts to stay informed about your account activity, helping you monitor transactions and balances.
• Top-Up Savings: Utilize the Top-Up Savings feature to automatically save a set amount with every purchase made using your Member Card.
• Biometric Authentication: Sign in quickly and securely using biometric methods like fingerprint or Face ID.

Regaining Access to Your Servus Account

Upholding Your Financial Data Security at Servus

• 🔒 Strong Passwords: Always create complex passwords combining upper and lower case letters, numbers, and symbols. Avoid using personal information like names, addresses, or birthdates. Change your password regularly, ideally every 180 days.
• 🔒 Confidentiality: Keep your user ID and password strictly confidential. Never share them with anyone.
• 🔒 Fraud Awareness: Stay informed about common fraud tactics and scams. Servus Credit Union proactively alerts members to potential threats. Remember, Servus will never request confidential information like PINs or access codes via email, text, or phone call.
• 🔒 Secure Devices: Avoid using the 'Remember this user ID' feature on public or shared computers and devices to prevent unauthorized access.
• 🔒 Two-Step Authentication: Enable Two-Step Authentication (also known as multifactor authentication) for an essential extra layer of security during the sign-in process.
• 🔒 Biometric Security: Utilize biometric authentication options like fingerprint or Face ID on compatible mobile devices for enhanced login protection.
• 🔒 Account Alerts: Set up and monitor account activity alerts to be immediately notified of any unusual or unexpected transactions.

Key Inquiries About Servus Online Services