フルタイムシステム: Your Ultimate Guide to Smart Parcel Management
Quick Summary
- Secure 24/7 parcel access
- Integrated lifestyle services
- Comprehensive customer support
Welcome to Fulltime System, Japan's pioneering solution for smart delivery and lifestyle management. Since developing the world's first delivery locker in 1983, Fulltime System has been dedicated to enriching daily life through innovative technology and robust service infrastructure. This platform is designed to make receiving and managing your parcels effortless and secure, anytime, day or night.
Our customer portal provides a centralized hub for all your needs, from registering your account to managing your Fulltime Locker usage. You can seamlessly track your deliveries, access shared services like cycle and car sharing, and rely on advanced security features. This guide will walk you through everything you need to know to get the most out of your Fulltime System experience.
- 📋 What to Prepare for Fulltime System Access
- 📍 Seamlessly Entering Your Fulltime System Account
- ⭐ Discovering Your Fulltime System's Smart Capabilities
- ⚠️ Navigating Challenges with Your Fulltime System Login or Locker
- 🔒 Protecting Your Deliveries with Fulltime System's Robust Measures
- 🎧 Official Help Desk Contacts
- ❓ Direct Answers to Your Fulltime System Questions
What to Prepare for Fulltime System Access
- A Fulltime System delivery locker installed in your residential building or facility.
- A valid email address for account registration and notifications.
- A Fulltime ID, created during the initial registration process on the customer portal.
- A registered operation key (e.g., IC card) for convenient locker access.
Seamlessly Entering Your Fulltime System Account
- Navigate to the Fulltime Customer Site (f-cs.jp) or the Fun Life Navi login page (fun-navi.net).
- Enter your registered Fulltime ID and Password into the designated fields.
- New security measure: A 6-digit authentication code will be sent to your registered email address. Input this code into the prompt to complete the login process. This code is valid for 10 minutes. Once authenticated on a device, this step is often skipped for seven days.
- If this is your first login since recent updates and your password is seven characters or less, you will be prompted to update it to meet the new security requirements (8-20 alphanumeric characters).
Discovering Your Fulltime System's Smart Capabilities
- 24/7 Fulltime Locker Access: Conveniently receive, store, and manage your parcels around the clock, eliminating missed deliveries and ensuring secure storage. The system is computer-controlled, providing reliable service.
- Multi-Temperature Storage: Utilize TRIPLE Premium lockers for sensitive items, offering dedicated refrigeration and freezing capabilities for fresh or frozen food deliveries.
- Integrated Sharing Services: Access community resources such as cycle sharing, car sharing, and EV charging stations, all managed through your Fulltime System account.
- Advanced Security Systems: Benefit from F-ics (IC security) and F-ace (face recognition security) for enhanced building and parcel protection.
- Real-time Notifications: Receive email alerts for parcel arrivals and other important system updates, keeping you informed about your deliveries.
- Web-Check System: Monitor the real-time availability and usage status of shared facilities like shared bicycles or EV chargers directly through an online dashboard.
- On-Site Convenience Services: Depending on your building, you might have access to additional services like parcel collection for shipping or dry cleaning requests directly from the locker.
Navigating Challenges with Your Fulltime System Login or Locker
⚠️ Forgotten Fulltime ID or Password
Cause: You cannot recall your login credentials for the customer portal or Fun Life Navi.
Solution: If you've forgotten your Fulltime ID or password, click the 'Forgot ID/Password' link on the login page. You will be asked to answer a secret question, and then a 6-digit authentication code will be sent to your registered email for password reset. If you cannot confirm your ID or password through this process, you may need to register a new account to update your information.
⚠️ Authentication Code or Password Reset Email Not Received
Cause: The email with your authentication code or password reset link has not appeared in your inbox.
Solution: First, check your email's spam or junk folder. If it's not there, ensure that emails from @fulltimesystem.jp and @fts.co.jp are not blocked by your email settings. If issues persist, try using a different email address or contact your email service provider.
⚠️ Locker Operational Issues or Door Not Opening
Cause: The delivery locker is not functioning correctly, or you are unable to retrieve your parcel.
Solution: For immediate assistance with locker operation, use the auto-phone located directly on the Fulltime Locker. Alternatively, you can call the dedicated support line. The FTS Control Center provides 24/7 monitoring and support to resolve such issues promptly.
⚠️ Lost or Misplaced Operation Key
Cause: Your physical operation key (e.g., IC card) has been lost or is temporarily unavailable.
Solution: Should you lose an operation key, you can temporarily suspend its use without deleting it. Access 'Operation Key Settings/Purchase' within your My Page on the customer portal to initiate a temporary stop. This setting might take up to 24 hours to reflect on the locker system.
Protecting Your Deliveries with Fulltime System's Robust Measures
- 🔒 Always create a strong, unique password for your Fulltime System account, utilizing 8 to 20 alphanumeric characters for maximum protection.
- 🔒 Familiarize yourself with the 2-step verification process. This extra layer of security helps protect your account from unauthorized access.
- 🔒 Keep your operation key or IC card in a safe place. If lost, use the customer portal to temporarily suspend its function immediately.
- 🔒 After retrieving a parcel, always ensure the locker door is fully closed and securely locked.
- 🔒 Be cautious of unsolicited emails or messages asking for your Fulltime System login details, as these could be phishing attempts.
🎧 Official Support & Help Center
For inquiries regarding Fulltime System products and services, you can call 0120-182-271 (available weekdays from 9:00 to 17:00). Existing product users can find support via the customer portal's chat function or by using the auto-phone on the Fulltime Locker for 24/7 assistance from the FTS Control Center.
Direct Answers to Your Fulltime System Questions
Q: How do I register to use the Fulltime Locker?
To register for the Fulltime Locker service, navigate to the Fulltime Customer Site (f-cs.jp). Look for the '新規登録' (New Registration) button to begin the sign-up process. You will need a valid email address and to create a Fulltime ID and password.
Q: What should I do if I forget my Fulltime ID or password?
If you cannot remember your Fulltime ID or password, go to the login page on the customer portal and select the 'ID・パスワードを忘れた方はこちらへ' (Forgot ID/Password) link. Follow the prompts to answer your secret question and receive an authentication code via email to reset your password.
Q: Can I receive chilled or frozen deliveries in a Fulltime Locker?
Yes, Fulltime System offers TRIPLE Premium lockers that support three temperature zones: ambient, refrigerated, and frozen. These specialized lockers ensure your fresh and frozen goods are kept at optimal temperatures until you can collect them.
Q: Is the Fulltime Locker system secure for my parcels?
Absolutely. Fulltime Lockers are designed with high security. They are computer-controlled and require an authenticated Fulltime ID and an operation key for access. Larger boxes also feature emergency escape buttons for safety, and the system records operational history, preventing unauthorized access and ensuring safe parcel handling.
Q: What services are available besides parcel delivery in Fulltime System?
Beyond parcel delivery, Fulltime System integrates various lifestyle services to enhance convenience. These include cycle sharing, car sharing, and EV charging facilities. Your Fulltime System account can also provide real-time usage status for these shared resources.
Wrap Up
Fulltime System continues to innovate, offering not just delivery lockers but a comprehensive digital portal that integrates security, convenience, and community services. By understanding these features and adhering to best practices for account management, you can fully leverage the advanced capabilities designed to simplify and secure your daily life. Embrace the future of urban living with Fulltime System.