Atrium Health GoRemote Portal: Secure Employee Access
Quick Summary
- GoRemote is for employee remote access
- Citrix Workspace App is essential
- Multi-factor authentication required
- Access clinical and administrative tools
- Troubleshoot login issues effectively
Atrium Health provides its employees and authorized staff with a secure remote access solution called GoRemote. This digital portal is designed to give you seamless access to essential Atrium Health applications and resources from almost anywhere. By using the GoRemote platform, you can maintain productivity and access vital tools, ensuring continuity of care and operations.
Whether you need to manage patient records, access corporate email, or utilize administrative applications, the GoRemote virtual environment makes it possible. It integrates with industry-standard technology to provide a reliable and protected connection to the Atrium Health network, safeguarding sensitive information and ensuring compliance with healthcare regulations.
- 📋 Setting Up Your Access to Atrium Health Applications
- 📍 Entering the Atrium Health GoRemote Digital Workspace
- ⭐ Exploring Your Tools in the Atrium Health Virtual Environment
- ⚠️ When GoRemote Access Isn't Working: Quick Solutions
- 🔒 Ensuring Secure Connections to Your Atrium Health Resources
- 🎧 Official Help Desk Contacts
- ❓ Your Top Questions About Atrium Health Remote Access Answered
Setting Up Your Access to Atrium Health Applications
- A device with a stable internet connection (minimum 15 Mbps download, 5 Mbps upload recommended)
- An approved operating system: Windows 11 Enterprise/Professional (Build 22H2+), macOS Sonoma (14.x) or Sequoia (15.x), or ChromeOS Enterprise (version 122+)
- A modern, 64-bit web browser: Google Chrome, Microsoft Edge, or Apple Safari, with JavaScript and TLS 1.3 enabled
- The Citrix Workspace App (version 2402+ LTSR) installed on your device
- A registered mobile device with an authentication app like Okta Verify or Symantec VIP Access for multi-factor authentication (MFA)
Entering the Atrium Health GoRemote Digital Workspace
- Prepare your device by ensuring all software updates are paused and connect to a secured network. Avoid public Wi-Fi without proper security measures.
- Open an approved web browser and navigate directly to the official GoRemote entry portal: https://goremote.carolinas.org/
- Enter your assigned Atrium Health User ID (network login) and your current organizational password into the designated fields.
- Complete the multi-factor authentication (MFA) verification. This typically involves approving a push notification on your registered mobile device via Okta Verify or Symantec VIP Access, or entering a one-time password.
- Once authenticated, the Citrix StoreFront catalog will display your assigned applications. Click on the desired application, such as Epic Hyperspace or Office applications, to launch it.
Exploring Your Tools in the Atrium Health Virtual Environment
- Access to a comprehensive suite of Atrium Health applications, including Epic Hyperspace for patient records and clinical documentation.
- Connectivity to Office365 services such as Outlook (email), SharePoint, Teams, and OneDrive for communication and collaboration.
- Ability to utilize administrative tools like Workday, CoreConnect (for payroll, benefits, and direct deposit), and Symplr Time & Attendance.
- Secure virtual desktop infrastructure (VDI) that prevents sensitive Protected Health Information (PHI) from being stored directly on your personal device.
- Support for various operating systems and devices, allowing flexibility for remote work.
When GoRemote Access Isn't Working: Quick Solutions
⚠️ Forgot Password
Cause: User cannot recall their Atrium Health network password or it has expired.
Solution: You can use the self-service password portal to reset your network password using a pre-registered mobile device or security questions. If completely locked out of self-service, contact the Atrium Health Technology Service Desk for assistance.
⚠️ Account Locked Out
Cause: Too many incorrect login attempts or password expiration.
Solution: If your account is locked, use the Network Password Help Tool on PeopleConnect to unlock it, or contact the Service Center.
⚠️ Citrix Workspace App Not Detected or Blank ICA Files
Cause: The web browser fails to automatically pass the .ica launch configuration file to the local Citrix client, or the Workspace App installation is corrupt.
Solution: Open Citrix Workspace App directly and use the 'Reset Citrix Workspace' option. Then, clear your web browser's cache and cookies, restart the browser, and re-link the file association within the StoreFront account settings by selecting 'Change Client' or 'Use Web Version'.
⚠️ Multi-Factor Authentication (MFA) Issues
Cause: Push notifications not arriving or authentication app not updating.
Solution: Ensure your mobile device has an active internet connection and that your authentication application (Okta Verify or Symantec VIP Access) is updated to the latest version.
⚠️ Browser Connection Problems or Random Errors
Cause: Corrupted browser cookies or cache interfering with the portal connection.
Solution: Clear your browser's cookies and cache. If the issue persists, try rebooting your computer and using an alternate supported browser like MS Edge, Firefox, Google Chrome, or Safari.
⚠️ General Connectivity Issues
Cause: Loss of internet connection or network problems.
Solution: Power cycle your modem and router by disconnecting power, then restart your PC. Allow 1-2 minutes for devices to reconnect. If issues continue, contact your Internet Service Provider.
Ensuring Secure Connections to Your Atrium Health Resources
- 🔒 Always utilize multi-factor authentication (MFA) with your registered mobile device to add an extra layer of security beyond your password.
- 🔒 Never share your Atrium Health network password with anyone, including IT support staff.
- 🔒 Ensure your endpoint device meets system requirements and has up-to-date operating system patches and security software before connecting.
- 🔒 Connect only from secure and trusted networks; avoid unencrypted public Wi-Fi when accessing sensitive Atrium Health resources.
- 🔒 Change your password periodically (typically every 365 days) to comply with HIPAA policies and maintain strong security practices.
- 🔒 Lock your computer after 15 minutes of inactivity to protect sensitive information from unauthorized viewing.
🎧 Official Support & Help Center
Atrium Health Technology Service Desk: 704-446-6161
Your Top Questions About Atrium Health Remote Access Answered
Q: How can I access Atrium Health resources remotely?
You can access Atrium Health resources remotely through the GoRemote portal. This requires setting up your account and PC for remote access via Atrium Health Connect for Employees, installing Citrix Workspace App, and using multi-factor authentication.
Q: Who do I contact for urgent technical support with my GoRemote session?
For urgent technical support, operational troubleshooting, system outages, or account unlock requests related to your GoRemote session, contact the Atrium Health Technology Service Desk at 704-446-6161. Be ready to provide your User ID and any error codes.
Q: How do I reset my Atrium Health network password if I am locked out of GoRemote?
If you are locked out of GoRemote or need to reset your password, you should use the self-service password portal. If you cannot access self-service verification, contact the Atrium Health Technology Service Desk at 704-446-6161 for assistance with identity verification and manual credential clearing.
Q: What is the official URL for Atrium Health GoRemote login?
The official URL for the Atrium Health GoRemote login is https://goremote.carolinas.org/. You can also typically find a link through Atrium Health Connect for Employees.
Q: What software do I need to install for Atrium Health remote access?
To access Atrium Health resources remotely, you must install the Citrix Workspace App (version 2402 or newer LTSR) on your device. You will also need an authentication application like Okta Verify or Symantec VIP Access on your mobile device for multi-factor authentication.
Wrap Up
The Atrium Health GoRemote portal is a critical tool for employees needing to access a wide array of applications and resources remotely. By following the outlined setup procedures, understanding the login process, and adhering to robust security measures like multi-factor authentication, you can ensure a smooth and secure digital workspace experience. Remember, for any technical difficulties, the Atrium Health Technology Service Desk is available to provide expert assistance, ensuring you can continue your important work without interruption.