UMass Global Course Access: Your Digital Learning Hub
Quick Summary
- UMass Global uses Brightspace LMS.
- Student email for primary login.
- Multi-factor authentication required.
- Dedicated IT support available.
- Browser and software requirements.
Welcome to your comprehensive portal for navigating UMass Global’s online learning environment. Formerly known as Brandman University, UMass Global provides a robust digital platform, primarily utilizing Brightspace as its Learning Management System (LMS), to deliver an engaging and flexible educational experience. This digital portal acts as your central access point for all course materials, academic tools, and support services. It's designed to connect you seamlessly with your studies, faculty, and essential university resources, ensuring a smooth academic journey from enrollment through graduation. Through this online account management system, you can manage your course enrollments, access grades, interact with peers, and leverage a suite of academic support features.
- 📋 Setting Up Your UMass Global Online Learning Environment
- 📍 Accessing Your UMass Global Course Hub
- ⭐ Exploring Key Academic Resources at UMass Global
- ⚠️ Resolving Login and Technical Access Concerns
- 🔒 Fortifying Your UMass Global Digital Identity
- 🎧 Official Help Desk Contacts
- ❓ Quick Solutions for UMass Global Students
Setting Up Your UMass Global Online Learning Environment
- Operating System: For Windows users, the latest version of supported browsers (Chrome, Edge, or Firefox). For Apple macOS users, the latest version of supported browsers (Safari, Chrome, Edge, or Firefox).
- Internet Access: A stable and reliable internet connection is necessary for all online activities.
- Web Browser: Your web browser must be updated to its latest version, with JavaScript and cookies enabled.
- Software: Microsoft Office 2016 or newer is recommended.
- Hardware: A webcam with speakers and/or a headset is essential for interactive learning sessions and communication.
Accessing Your UMass Global Course Hub
- Navigate to the UMass Global online course access page by visiting https://umassglobal.sharepoint.com/sites/StrutExtendedEducation.
- Sign in using your UMass Global student email address and your associated password, then click “Next.”
- Once the page loads, locate and click the “ACCESS YOUR COURSE(S)” button. This will redirect you to the online course login page for Brightspace.
- Log in again using your UMass Global student email address and password. Click “Sign In” to reach your course dashboard.
- If prompted, enter “UMass Global” as the organization.
- From your dashboard, find your desired course and click its title to begin your learning.
Exploring Key Academic Resources at UMass Global
- Access to Brightspace LMS: Your primary platform for course content, assignments, discussions, and grades.
- Virtual Library: Instant access to a vast collection of digital books, periodicals, and personalized research assistance.
- Online Tutoring: High-quality online tutoring services and Writing Workshops to enhance your academic performance.
- Academic Advising: Dedicated advisors for ongoing academic planning, degree progress, and course selection guidance.
- Career Services: Resources and support to help you achieve your professional goals and connect with employers.
- Student Email Access: Seamless integration with your UMass Global student email account, hosted by Gmail, for all official communications.
Resolving Login and Technical Access Concerns
⚠️ Forgot Password or First-Time Login
Cause: You have forgotten your password, or this is your initial login and you need to set a new password.
Solution: For first-time logins, your temporary password was sent to your personal email upon admission. You must use the password reset function to set a new, unique password. During this process, you will enroll in multifactor authentication (MFA). If you forgot your password, visit the campus Single Sign-On (SSO) password-reset function. You will need to verify your identity using two forms of authentication previously set up for self-service password reset. We highly recommend enrolling at least two forms of authentication for MFA to ensure easy recovery. Please have your UMass Global ID number and Username available when contacting the Service Desk.
⚠️ Unable to Log into Online Courses (Brightspace)
Cause: Incorrect credentials, browser issues, or account lockouts.
Solution: Ensure you are using your UMass Global student email address as your username and the correct password. Verify your browser is updated and has JavaScript and cookies enabled. If problems persist, follow the password reset steps. Should you need technical assistance, contact the IT Service Desk at (855) 553-3007 or (949) 341-9801.
⚠️ Gmail Login Issues
Cause: Google changes to the Gmail login site or conflicting existing Gmail accounts.
Solution: Ensure you enter your full student email address (e.g., [email protected]) and your UMass Global password. If you are already logged into another Gmail account, click your user icon, select your UMass Global student email if listed, or choose “Add another account” to sign in with your UMass Global credentials. Refresh your webpage afterward.
Fortifying Your UMass Global Digital Identity
- 🔒 Maintain Password Confidentiality: Always keep your password private to protect your academic records and personal information.
- 🔒 Enroll in Multi-Factor Authentication (MFA): Upon your initial login, you are required to enroll in MFA. We strongly advise setting up at least two authentication methods for enhanced account protection and easier password recovery.
- 🔒 Secure Your Email Account: Your UMass Global student email is critical for university communications and account access. Protect it diligently.
- 🔒 Exit and Close Browser: To safeguard your privacy, always exit and completely close your web browser once you have finished your session, especially on shared computers.
- 🔒 Verify Login Pages: Always ensure you are on the official UMass Global login pages before entering your credentials.
🎧 Official Support & Help Center
For technical assistance, contact the IT Service Desk at (855) 553-3007 or (949) 341-9801.
Quick Solutions for UMass Global Students
Q: How do I access my UMass Global online courses?
You can access your UMass Global online courses by visiting https://umassglobal.sharepoint.com/sites/StrutExtendedEducation, signing in with your student email and password, and then clicking “ACCESS YOUR COURSE(S)” to enter the Brightspace learning platform.
Q: What are the technical requirements for UMass Global online learning?
You will need a device running Windows or macOS with an updated web browser (Chrome, Edge, Firefox, or Safari) with JavaScript and cookies enabled, reliable internet access, Microsoft Office 2016 or newer, and a webcam with speakers or a headset.
Q: Who should I contact for technical support with my UMass Global account?
For technical assistance with login issues, Brightspace, or other account problems, you should contact the UMass Global IT Service Desk at (855) 553-3007 or (949) 341-9801. Be prepared to provide your UMass Global ID number and Username.
Q: How do I reset my UMass Global password?
To reset your password, visit the campus Single Sign-On (SSO) password-reset function. You will need to verify your identity using two forms of authentication that you previously set up for your account. New users must complete an initial password reset and MFA enrollment.
Q: Does UMass Global offer academic support for online students?
Yes, UMass Global provides extensive academic support services including a Virtual Library, Online Tutoring (with Writing Workshops), and dedicated Academic Advising to assist students throughout their academic journey.
Wrap Up
UMass Global is committed to providing a seamless and supportive online learning experience through its digital portal. By understanding the login process, utilizing the rich array of academic resources, and following key security practices, you can maximize your engagement and success within the Brightspace environment. Should any questions or technical challenges arise, remember that the dedicated IT Service Desk and comprehensive support services are readily available to assist you.