CHEO MyChart: Your Secure Patient Health Portal

CHEO MyChart serves as your secure, online patient portal, connecting you and your family directly to important parts of your CHEO electronic health record. This digital platform offers convenient access to up-to-date health information anytime, anywhere. CHEO is committed to providing families with the details they need to make informed decisions about their care, fostering a partnership in managing your child’s health journey. This robust online account management system streamlines how you interact with your healthcare team and personal medical data. It empowers you with the ability to review past visits, prepare for upcoming appointments, and stay connected with your care providers, enhancing your overall patient experience.

Securing Your Access to Digital Health Records

• To begin, you must complete and submit the MyChart Access Request Form. This form initiates your request for a personal health account.
• CHEO's dedicated Health Information Management (HIM) team meticulously reviews every application for access. This careful process ensures the integrity and privacy of your medical information.
• Upon successful approval of your application, CHEO will send you an email. This email will contain your unique activation code, along with clear, simple instructions to guide you through the initial login process for your new digital portal.
• It is important to review and understand the MyChart terms of service before activating your account. These terms outline your rights and responsibilities as a user of the service.
• For young children, parents or legal guardians are responsible for signing up and managing the MyChart account on their behalf.
• Youth aged 12 and older have the option to apply for their own individual MyChart account, granting them more direct control over their personal health information.
• If you need assistance with the registration process, your CHEO healthcare provider can also help you get started with MyChart.

Navigating Your Personalized Health Dashboard

1. Navigate your web browser to the official CHEO MyChart login portal. The direct address ensures you are accessing the legitimate site.
2. Upon your first visit, use the unique activation code provided in the email you received from CHEO to set up your account. This code links your identity to your medical records securely.
3. Once activated, you will use your chosen username and a strong, secure password to log into your MyChart dashboard. Remember to keep these credentials confidential to protect your personal health information.

Comprehensive Tools for Managing Patient Care

• Review a detailed list of identified health issues, allergies, and current medications, keeping your health profile always up-to-date.
• Access most lab results and medical imaging reports promptly, often before your next appointment.
• Monitor growth chart information, providing a visual history of development for pediatric patients.
• View eyeglass and contact lens prescriptions as needed.
• Obtain password-protected PDF copies of other health information specifically requested from the Health Records/HIM Department.
• Read select letters and notes authored by your healthcare providers, ensuring you stay informed about your care.
• Track all upcoming and past appointments, complete with summaries from your visits, providing a clear record of your healthcare journey.
• Access summaries from Emergency Department visits and inpatient unit stays, offering a comprehensive overview of critical care episodes.
• Receive surgery reminders, details about upcoming surgery dates, and post-surgery visit summaries.
• Send secure, two-way communications directly to your CHEO care team for questions or updates between appointments.
• Upload a photograph of yourself or your child/youth to the health record, serving as an additional identification method for CHEO staff.
• Complete any questionnaires required before an upcoming visit, helping your care team prepare for your arrival.
• Generate a one-time share code to securely send a copy of part or all of your health record to a healthcare provider outside of CHEO.
• Utilize eCheck-in for appointments and update your demographic information, primary care provider, and health card details before your visit.
• Customize your notification settings to receive updates on test results via email, text, or push notifications, or opt for a daily summary of all notifications.

Regaining Access to Your Online Health Account

Ensuring Confidentiality of Your Medical Data

• 🔒 CHEO MyChart is built on a foundation of security, providing a safe online environment for your personal health information.
• 🔒 Your medical data is protected through an encrypted connection, ensuring privacy and confidentiality during every session.
• 🔒 Many users report a high level of confidence in the security and privacy measures implemented within MyChart.
• 🔒 For younger patients, MyChart uses a proxy access system, allowing designated parents or guardians to manage the child's health records responsibly.
• 🔒 When a child reaches 12 years of age, they gain the ability to establish their own MyChart account and decide who retains proxy access to their health information. This gives them control over their medical privacy.
• 🔒 Always remember that MyChart is not for urgent medical situations. In case of an emergency, immediately call 911.
• 🔒 Protect your login credentials by keeping your username and password private and never sharing them with unauthorized individuals.
• 🔒 Always log out of your MyChart session, especially when using a public or shared computer, to prevent unauthorized access to your health records.

Top Inquiries from CHEO MyChart Users