Avera MyChart: Your Secure Patient & Member Portal
Quick Summary
- Unified patient and health plan access
- Securely manage health and insurance
- Schedule care and view results
- Dedicated 24/7 technical support
Welcome to Avera MyChart, your personalized and secure digital portal designed to centralize your health information and interactions with Avera. This online account management system provides a convenient way for both Avera patients and Avera Health Plans members to oversee their healthcare journey from one accessible platform. It consolidates your medical records, insurance details, and communication tools, making managing your well-being simpler than ever. This platform recently transitioned from the previous AveraChart, offering enhanced features and a unified experience. If you were a user of AveraChart, you will need to establish a new account with Avera MyChart, as your previous login credentials do not transfer. Rest assured, your past health records and scheduled appointments are moving over to the new system. Avera MyChart is built on a robust, secure framework, ensuring your personal and health information remains private and protected. It integrates seamlessly with Epic, a leading electronic health record provider, bringing you a comprehensive and reliable health dashboard experience.
Preparing for Your Avera MyChart Connection
- An internet-connected device (computer, smartphone, or tablet).
- A valid email address or phone number for account setup and communication.
- For new users, an Avera MyChart activation code received from Avera, or be prepared to provide demographic information to register without a code.
- If previously using AveraChart or another legacy portal, you will need to create an entirely new Avera MyChart account.
Accessing Your Avera MyChart Account
- Navigate to the official Avera MyChart portal at averamychart.org or through the MyChart section on avera.org.
- Locate the login section, typically labeled 'MyChart Username' and 'Password'.
- Enter your established MyChart Username and Password into the respective fields.
- Click the Log in button to access your personalized digital portal.
- If prompted, complete any two-step verification steps to confirm your identity. This might involve entering a code sent to your email or phone, or using Face ID/fingerprint login on mobile devices.
Discovering Your Avera MyChart Capabilities
- Secure Messaging: Send questions directly to your doctors, billing department, or health plan member services.
- Appointment Management: Schedule and view details for upcoming visits and procedures online or via the mobile app.
- Virtual Visits: Connect with your providers from home through convenient video consultations.
- Prescription Refills: Request refills for your eligible medications directly through the portal.
- Test Results Access: View lab results, imaging reports, and doctor's comments promptly, often within days.
- Bill Payment: Review account details, pay Avera medical bills, and manage Avera Health Plans premiums online.
- Insurance Information: For Avera Health Plans members, view your digital insurance card, coverage details, claims, and explanation of benefits.
- Proxy Access: Manage health information for family members, such as children or other loved ones, by establishing proxy access.
- MyChart Bedside: Access real-time inpatient information during hospital stays, ER visits, or long-term care, including vitals, medications, and discharge plans.
- Communication Preferences: Customize how you receive important notifications via email, text, or within the MyChart app.
Addressing Account Access Challenges
⚠️ Forgotten Login Information
Cause: You cannot recall your username or password for your Avera MyChart account.
Solution: From the login screen, select Forgot login information?. You will be prompted to enter your username and email address to begin the reset process. If you don't receive an email, check your spam folder or ensure the email address is connected to your account. If these steps don't work, contact the Avera MyChart help desk at 855-667-9704 for immediate assistance.
⚠️ Account Lockout
Cause: Repeated incorrect login attempts have temporarily locked your account for security reasons.
Solution: Wait for a short period and try again, ensuring your credentials are correct. If you continue to be locked out or suspect unauthorized access, call the Avera MyChart technical support team at 855-667-9704. They can help you regain access and secure your account.
⚠️ No Activation Code Received
Cause: You are a new user or recently transitioned from AveraChart but have not received an activation code.
Solution: You can typically register for Avera MyChart without an activation code by providing more detailed demographic information. Alternatively, contact the MyChart help desk at 855-667-9704 to have a new code generated and sent to you, or inquire with your clinic.
Maintaining the Security of Your Health Information
- 🔒 Use Strong, Unique Passwords: Create a complex password that combines letters, numbers, and symbols, and avoid reusing it across different online accounts.
- 🔒 Enable Two-Step Verification: Always activate two-step verification for an added layer of security, requiring a code from your phone or email during login.
- 🔒 Beware of Phishing Scams: Be cautious of emails or messages claiming to be from MyChart, especially those asking for personal or financial information. Avera explicitly warns against fraudulent messages. Do not click suspicious links.
- 🔒 Keep Contact Information Current: Ensure your email and phone number listed in MyChart are up-to-date for secure notifications and account recovery.
- 🔒 Protect Your Devices: Use secure passwords or biometrics (like Face ID/fingerprint) on your devices, and keep your software updated to protect against vulnerabilities.
- 🔒 Log Out After Use: Always log out of your Avera MyChart account when you finish using it, especially on shared or public computers.
- 🔒 Review Privacy Settings: Familiarize yourself with Avera's privacy statement to understand how your health information is protected and used.
🎧 Official Support & Help Center
For 24/7 technical support with Avera MyChart, including account recovery, password resets, or general access questions, please call 855-667-9704. For Avera Health Plans customer care, you can call 888-322-2115 Monday-Friday, 8 AM-5 PM CT.
Answers to Top Avera MyChart Questions
Q: How do I sign up for Avera MyChart?
You can sign up for Avera MyChart by visiting averamychart.org and selecting the registration option. If you have an activation code, use that for a streamlined process. If not, you can register by providing your demographic information. Remember, if you previously used AveraChart, you must create a new account.
Q: What kind of information can I see in Avera MyChart?
Avera MyChart provides access to a comprehensive view of your health information. This includes your medical history, test results, diagnoses, current medications, immunization records, and physician notes. You can also view upcoming appointments, manage billing, and access your Avera Health Plans coverage details.
Q: Can I manage appointments and request prescription refills through the portal?
Yes, Avera MyChart allows you to conveniently schedule appointments online or through the app, view details for your upcoming visits, and send requests for refills of your eligible prescriptions.
Q: How can I access my family's health information?
You can request proxy access within Avera MyChart to view and manage the health information of family members. For children aged 13 and younger, parents or legal guardians can typically get full access. For teens aged 14-17, access may vary based on state laws. You will need to reestablish proxy access if you had it on the old AveraChart system.
Q: Is Avera MyChart secure?
Yes, Avera MyChart prioritizes the privacy and security of your health information. It employs advanced security measures such as two-step verification, secure activation codes, and options for Face ID or fingerprint login. Your location data is not stored, and your information is protected by strict privacy practices.
Q: What should I do if I suspect a fraudulent email related to MyChart?
Avera warns against fraudulent emails using the MyChart name. If you receive suspicious messages, especially those asking for personal, medical, financial, or insurance information, do not click on any links, reply to the email, or provide requested details. Report such incidents to Avera if possible, and delete the email.
Wrap Up
Avera MyChart stands as your central hub for managing your health and Avera Health Plans benefits with unparalleled convenience and security. By offering a comprehensive suite of tools—from scheduling appointments and requesting prescription refills to viewing test results and communicating with your care team—this digital portal empowers you to take an active role in your healthcare. Its robust security features ensure your sensitive information remains protected, giving you peace of mind. Engage with Avera MyChart to streamline your healthcare experience and connect confidently with your providers.