Concord Hospital My Patient Connect Login & Features
Quick Summary
- Manage appointments online
- View test results securely
- Message care team directly
- Access health records
- Easy self-enrollment
- Dedicated support line
My Patient Connect serves as the secure online patient portal for Concord Hospital and Concord Hospital Medical Group patients. This digital platform streamlines how you interact with your healthcare providers, offering convenient access to your personal health information. It’s designed to help you actively manage your care from home or on the go, providing a secure channel for communication and information retrieval.
This web-based service facilitates a secure exchange of non-urgent health-related matters between you and your healthcare team. It's a key tool for enhancing your healthcare experience by putting essential medical resources directly at your fingertips. From scheduling to reviewing results, My Patient Connect simplifies your health management.
Initiating Your Digital Health Connection
- You must be 18 years of age or older to enroll directly.
- You need a unique, personal email address. Each email can only be linked to one My Patient Connect account.
- You must be a current patient of Concord Hospital or Concord Hospital Medical Group.
Securely Accessing Your Patient Account
- Navigate to the official My Patient Connect portal page on the Concord Hospital website.
- Enter your Username and Password in the designated fields.
- Click the Sign In button to access your personalized health dashboard.
Managing Your Care Through the Online Portal
- Appointment Management: Request and view upcoming appointments with your providers.
- Test Results Access: Securely view laboratory, radiology, pathology, and other test results.
- Medical Records Review: Access visit summaries, discharge instructions, and portions of your medical record.
- Secure Messaging: Send non-urgent messages directly to your Concord Hospital Medical Group (CHMG) provider's office.
- Prescription Renewals: Request renewals for your medications.
- Referral Requests: Ask for provider referrals as needed.
- Bill Pay: Handle your medical bills conveniently online.
- Personal Information Updates: Keep your contact details and other personal information current.
- Text Notifications: Opt-in to receive text alerts when new test results become available in your account.
Regaining Access to Your Health Information
⚠️ Forgot Username or Password
Cause: You cannot recall your account credentials for the online portal.
Solution: Look for an 'Account Help' link on the My Patient Connect login page. This link often provides options for password recovery or username retrieval. If you encounter persistent issues, contact the dedicated support line at (800) 242-6365.
⚠️ Invitation Expired or Not Received
Cause: Your enrollment invitation email has passed its 90-day validity period or did not arrive.
Solution: If your invitation expired, please contact your provider's office to request a new one. A reminder email is typically sent before expiration. If you never received an invitation after enrollment, check your spam folder or contact your CHMG provider office or Concord Hospital Health Information Management Services.
⚠️ Technical Difficulties During Enrollment
Cause: You are having trouble completing the initial setup process after receiving an invitation.
Solution: For technical issues specifically during the enrollment process, you can contact Cerner Support directly at 1-800-242-6365. They can assist with issues like security questions or account creation.
Protecting Your Personal Health Data
- 🔒 Always use a strong, unique password for your My Patient Connect account and change it regularly.
- 🔒 Do not share your username or password with anyone. If you suspect unauthorized access, immediately reset your password and notify Concord Hospital at [email protected].
- 🔒 Be mindful that proxy access grants full view of your personal health information, including sensitive data such as drug/alcohol treatment, sexually transmitted diseases, HIV, psychiatric conditions, and genetic testing.
- 🔒 Ensure your personal email address used for My Patient Connect is secure, as message notifications will be sent there.
- 🔒 Log out of your account after each session, especially when using a shared or public computer, to prevent unauthorized access.
🎧 Official Support & Help Center
For assistance with My Patient Connect, call (800) 242-6365. For inquiries about canceling access, you can call Concord Hospital Health Information Management Services at (603) 228-7312 or contact your CHMG provider office. For urgent medical concerns, always dial 911.
Immediate Answers to Your Portal Questions
Q: How do I enroll in My Patient Connect?
You can self-enroll online if you are at least 18 years old and a Concord Hospital or CHMG patient. Visit the self-enrollment link at https://www.mypatientconnect.iqhealth.com/self-enroll. You can also enroll by informing the registrar at your CHMG provider office or your nurse/care manager at Concord Hospital Health System (CHHS). You will receive an email invitation to complete the process.
Q: What information can I see in My Patient Connect?
Through the portal, you can view laboratory, radiology, pathology, and other test results, visit summaries, discharge instructions, and portions of your medical record.
Q: Can I send messages to my doctor through the portal?
Yes, you can send secure messages to your Concord Hospital Medical Group (CHMG) provider's office for non-urgent matters. If you do not receive a response within two business days, you should call the office directly.
Q: How can I get access to another person's medical records (proxy access)?
Proxy access is available. For an adult family member, both the patient and the proxy must complete and sign an authorization form, then submit it to Health Information Management Services via [email protected]. For children, parents or legal guardians can request access. You can request proxy access through the Concord Hospital website.
Q: Is there a phone number for My Patient Connect support?
Yes, for assistance with your portal account or troubleshooting issues, you can call the dedicated phone line at (800) 242-6365. For specific technical issues during enrollment, Cerner Support can be reached at the same number.
Q: How do I update my personal information or change my password?
Once logged into My Patient Connect, navigate to the 'Patient Information' section, usually found under your name in the upper right-hand corner of the web page. Here you can change your password, update your email address, and manage notification preferences.
Wrap Up
My Patient Connect is a powerful digital tool that empowers you to take a more active role in managing your health. By providing convenient access to your medical information and facilitating secure communication, it aims to enhance your overall healthcare experience. We encourage all eligible patients to utilize this valuable resource to stay connected with their care team and health records.