Cone Health Staff Digital Access & Employee MyChart Portal

As a valued member of the Cone Health team, you have access to a suite of digital tools designed to support your work and manage your personal health. This comprehensive overview provides clear guidance on accessing essential employee resources, including network applications and your personal MyChart patient portal. Understanding these platforms ensures a smooth and secure digital experience.

Cone Health prioritizes robust online account management for its staff. From managing internal communications to accessing crucial work applications, these digital platforms are central to daily operations. This resource clarifies the distinct purposes of the Employee Resources portal and the MyChart patient portal, ensuring you know exactly where to go for your specific needs.

Preparing for Your Cone Health Digital Workspace

• A valid Cone Health network user ID and password.
• A device capable of Multi-Factor Authentication (MFA) for enhanced security, required for remote access to systems like Office365 and Citrix.
• For internal applications, you may need specific software like the latest Citrix Workspace client.
• An internet connection to access web-based portals and applications.

Navigating Your Cone Health Digital Login

1. To access Employee Resources and internal network applications: Navigate directly to the Cone Health website and locate the Employee Resources section. This page serves as your central digital hub for work-related tools. You will typically be prompted for your network password to access links marked with an asterisk (*), such as Outlook Cone Health Email, ITS Self Service/Password Reset, Cone Connects/Sharepoint, and Citrix for Network Apps.
2. For your Personal MyChart Account: Visit the main Cone Health website and find the MyChart login option. Use your individual MyChart username and password to enter your patient portal. If you are new to MyChart, you can sign up online or request an activation code from staff during a clinic visit.
3. Completing Multi-Factor Authentication (MFA): For remote access to critical systems like Office365 email and Citrix, you will be required to complete an MFA step after entering your initial credentials. Follow the on-screen prompts to verify your identity, typically through a mobile app notification or code.

Essential Digital Tools for Cone Health Professionals

• Employee Resources Portal: This central digital portal provides access to vital work-related applications. Within this platform, you can reach your Cone Health email through Outlook Cone Health Email, manage internal documents and collaborate via Cone Connects/Sharepoint, and access specialized software using Citrix for Network Apps.
• Cone Connects: As a comprehensive repository, Cone Connects houses important employee-related information. This includes pay stubs, W-2 forms, details on employee benefits, company policies, and various forms relevant to your employment.
• ITS Self Service/Password Reset: This tool allows you to efficiently manage your network password, including resetting it if you have forgotten it or if it has expired.
• MyChart Patient Portal (for employees as patients): Your personal MyChart account provides a secure online platform to manage your own healthcare. This includes scheduling appointments, viewing test results as soon as they are available, sending secure messages to your care team for non-urgent questions, requesting prescription refills, and accessing your medical records.
• Virtual Visits via MyChart: Employees can utilize their personal MyChart for virtual appointments with healthcare providers, offering a convenient way to receive care for minor illnesses or conditions from a smartphone or computer.
• Mobile Application Access: Both MyChart for patients and some employee applications (like email) can often be accessed through dedicated mobile apps, providing convenient access from your smartphone.

Restoring Your Access to Cone Health Platforms

Fortifying Your Cone Health Account Security

• 🔒 Always utilize Multi-Factor Authentication (MFA) for all accounts where it's required or offered, especially for remote access to company systems. This adds an essential layer of protection beyond just a password.
• 🔒 Create strong, unique passwords for each of your digital accounts and avoid reusing them. Consider using a password manager to keep track of complex passwords securely.
• 🔒 Be vigilant against phishing attempts. Never click on suspicious links or download attachments from unknown senders, especially those requesting your login information.
• 🔒 Ensure your devices, whether personal or company-issued, have up-to-date antivirus software and operating system updates installed to defend against vulnerabilities.
• 🔒 When accessing sensitive information or work applications, always use a secure, private network connection rather than public Wi-Fi whenever possible.

Your Questions on Cone Health Digital Access Answered