FH Pulse: Your Secure Gateway to Fraser Health Resources
Quick Summary
- Employee-exclusive access portal
- MFA is essential for security
- Remote access from anywhere
- Contains key work resources
- Specific browser requirements
The FH Pulse portal serves as a dedicated digital workspace for Fraser Health employees, offering a centralized hub for vital work resources and applications. This secure online environment is designed to streamline access to important information and tools, supporting your daily professional activities within the health authority. Whether you are on-site or working remotely, FH Pulse connects you to essential services and communication platforms. Understanding how to navigate this portal efficiently ensures you can quickly find the information you need to perform your role effectively. This comprehensive overview will guide you through accessing and utilizing your FH Pulse digital account.
- 📋 Who Can Access the Fraser Health Pulse Portal?
- 📍 Getting Started: Securely Entering Your Pulse Dashboard
- ⭐ Exploring Your Fraser Health Pulse Resources
- ⚠️ When Pulse Access Doesn't Go as Planned
- 🔒 Keeping Your Fraser Health Information Safe on Pulse
- 🎧 Official Help Desk Contacts
- ❓ Top Questions About Your Pulse Experience
Who Can Access the Fraser Health Pulse Portal?
- Access to FH Pulse is exclusively for authorized employees of Fraser Health. You will need a valid Fraser Health email address or network username and your corresponding network password.
Getting Started: Securely Entering Your Pulse Dashboard
- Navigate to the Fraser Health Secure Portal. You can typically find this at go.fraserhealth.ca or remote.fraserhealth.ca/fhanywhere for remote access.
- Enter your Username. This is your Fraser Health email address. If you don't have one, use your username followed by @fraserhealth.org.
- Input your regular Password associated with your network account.
- Click the Log On button to proceed.
- You will be prompted to respond to a Microsoft Multi-Factor Authentication (MFA) request. This step is mandatory for secure access to the digital portal.
- Important Note for Remote Access: When accessing via remote.fraserhealth.ca/fhanywhere, ensure you are using Internet Explorer or Firefox. Google Chrome is currently not supported for this specific remote platform.
Exploring Your Fraser Health Pulse Resources
- Employee Intranet: FH Pulse functions as the primary intranet site, accessible from both work locations and remotely.
- Remote Applications: Access various applications, including OWA (Outlook Web Access) for email, and specific tools like OnCall, myFHInfo, and GoldCare.
- Resource Hub: Connects you to crucial online resources such as LearningHub for training, myFHinfo for pay and benefit details, The Beat for news, Workplace Health and Wellness information, and Career Opportunities.
- Support Programs: Links to important employee services like the Employee Family Assistance Program and Absence and Disability Support.
When Pulse Access Doesn't Go as Planned
⚠️ Forgot Your Password
Cause: You have forgotten your network password or it has expired, preventing access to your user dashboard.
Solution: We know being locked out is stressful. The fastest solution is to use the self-service password reset tool. If you encounter a 'Login Failed' message specifically when trying to access myFHinfo remotely, contact the Service Desk at 604-585-5544. Make sure to inform them you are not connected to the Fraser Health network for accurate assistance.
⚠️ MFA Not Working
Cause: Issues with your Microsoft Multi-Factor Authentication setup or response, hindering secure authentication.
Solution: Ensure your Microsoft Authenticator app is correctly configured on your device and that you are responding promptly to the MFA prompt during login. If you continue to experience difficulties, consult the documentation available on setting up and using Microsoft MFA.
⚠️ Cannot Access Remotely with Chrome
Cause: Attempting to use Google Chrome for remote access through remote.fraserhealth.ca/fhanywhere.
Solution: The remote access platform has specific browser requirements. For remote.fraserhealth.ca/fhanywhere, please switch to a compatible browser such as Internet Explorer or Firefox. Chrome is not supported for this particular remote access method.
Keeping Your Fraser Health Information Safe on Pulse
- 🔒 Always use Microsoft Multi-Factor Authentication (MFA). This is a critical layer of defense, ensuring only authorized individuals can access your digital portal. SafeNet tokens are no longer supported.
- 🔒 Understand that the FH Pulse system is the property of Fraser Health Authority and is intended for authorized users only for approved purposes.
- 🔒 Be aware that all user activity on the system may be monitored and recorded. Your use implies consent to such monitoring, reinforcing the importance of proper usage.
- 🔒 Never share your login credentials. Keep your username, password, and MFA device secure to prevent unauthorized access to your professional information and patient data.
🎧 Official Support & Help Center
For general technical assistance, contact the Service Desk at 604-585-5544. For myFHinfo specific support, call 1-877-795-4119 and say 'Project Support'.
Top Questions About Your Pulse Experience
Q: How can I access FH Pulse from outside the Fraser Health network?
You can access FH Pulse remotely through the designated portal at remote.fraserhealth.ca/fhanywhere. Remember that for this specific remote access, Internet Explorer and Firefox are the recommended browsers, as Chrome is not supported.
Q: What should I do if I forget my login password for FH Pulse?
If you forget your password, you can use the self-service password reset feature. For specific login issues related to myFHinfo, you can contact the Service Desk at 604-585-5544 and mention you are not connected to the Fraser Health network.
Q: Why do I need Multi-Factor Authentication (MFA) to log in?
Multi-Factor Authentication (MFA) adds an essential layer of security to your FH Pulse account. It verifies your identity using more than just your password, protecting sensitive information and ensuring only you can access your digital workspace, especially when logging in remotely.
Q: Are all Fraser Health applications available through FH Pulse when working remotely?
While FH Pulse offers extensive remote access to many resources, some specific applications (like the Internal Job Bank or Performance Link) and resources on network drives are not accessible from outside the Fraser Health network due to security protocols.
Wrap Up
The FH Pulse portal is an indispensable digital tool for all Fraser Health employees, designed to provide seamless and secure access to your daily work applications and resources. By understanding its requirements, login procedures, and security measures, you can effectively manage your tasks and stay connected with the Fraser Health community. Always prioritize secure login practices to protect your information and maintain productivity.