Fraser Health Employee Workspace: Secure Portal Access Guide
Quick Summary
- Multi-Factor Authentication is key
- Access pay, benefits, and email
- Self-service password reset available
- BYOD for secure personal device use
- Service Desk provides quick help
The Fraser Health Employee Workspace is your central digital portal, offering secure access to a wide array of resources designed to support your daily work and professional growth. This online account management system connects you to essential tools like internal communications, learning platforms, and personal payroll details. Whether you're at a Fraser Health facility or working remotely, understanding how to navigate this digital environment is crucial for every employee.
This guide provides a clear overview of how to access and utilize your employee resources, ensuring you stay connected and informed. From setting up secure authentication to exploring your benefits, we'll cover what you need to know for a seamless experience within the Fraser Health network.
- 📋 Preparing Your Devices for Secure Access
- 📍 Entering the Digital Workspace: Your Access Path
- ⭐ Exploring Your Employee Digital Tools
- ⚠️ When Access Gets Tricky: Solutions for Login Hurdles
- 🔒 Keeping Your Information Safe: Security Measures
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers to Your Workspace Questions
Preparing Your Devices for Secure Access
- Fraser Health Network ID and Password: These are your primary login credentials for accessing the various digital services.
- Multi-Factor Authentication (MFA) Setup: You need to set up MFA for secure remote access to many applications. This typically involves a mobile device for the MFA app and a secondary device (computer, tablet, or another mobile device) for initial setup.
- Fraser Health Computer Login (for myFHinfo): To access your myFHinfo portal from home, you must have logged into myFHinfo at least once from a computer within the Fraser Health network.
- Personal Device (for BYOD): If you plan to use your own smartphone, tablet, or computer, ensure it meets the requirements for the Bring Your Own Device (BYOD) program for secure application access.
Entering the Digital Workspace: Your Access Path
- General Login: For most portals, enter your Fraser Health email address (or network username followed by @fraserhealth.org) and your regular network password. Then click Log On or Sign In.
- Multi-Factor Authentication (MFA): After entering your username and password, you will be prompted to respond to the Microsoft MFA request on your registered mobile device. This usually involves entering a two-digit number into the app to complete your authentication.
- myFHinfo Access (from home): Go to the remote myFHinfo page. Enter your network ID (e.g., mmarr) and password. Select 'Login', then 'View My Pay Notice'.
- myFHinfo for Employees on Leave: If you are on leave, after logging in, you may need to enter your employee number, select your month and day of birth, and input an activation code. You can get this code by calling the myFHinfo support line.
Exploring Your Employee Digital Tools
- Pulse: Access the Fraser Health intranet site from anywhere for internal news, policies, and departmental information.
- LearningHub: Engage in online courses and professional development opportunities.
- myFHinfo: Securely view your pay notices, benefit information, and time banks. You can also obtain your Record of Employment (ROE) here.
- Email Access: Connect to your Office Outlook web access using your Fraser Health email and password, secured with MFA.
- The Beat: Read and submit stories and updates within the Fraser Health community.
- Employee Absence Reporting Line (EARL): An automated phone system for reporting absences from work.
- Employee Family Assistance Program (EFAP): Access professional, confidential support services and programs.
- Bring Your Own Device (BYOD) Program: Securely access Fraser Health applications and information on your personal devices.
- Remote Network Access: Utilize MFA to connect to Fraser Health's network and applications like Outlook, Microsoft Teams, Meditech Expanse, and MySchedule Pro from personal devices.
When Access Gets Tricky: Solutions for Login Hurdles
⚠️ Forgot Windows Password
Cause: You cannot recall your Windows network password.
Solution: Use the self-service password reset option. This allows you to change or reset your password quickly without needing to call the Service Desk.
⚠️ Multi-Factor Authentication (MFA) Access Issues
Cause: You're unable to access MFA due to a new phone, lost device, or accidental deletion of the MFA app/credentials.
Solution: We know being locked out is stressful. For immediate assistance, call the Service Desk at 604-585-5544. Inform them you need help with MFA access restoration or transfer.
⚠️ myFHinfo Login Failed
Cause: You receive a 'Login Failed' message when trying to access myFHinfo.
Solution: Contact the Service Desk at 604-585-5544. Make sure to tell them you are not connected to the Fraser Health network when you call.
⚠️ Activation Code for myFHinfo (on leave)
Cause: You are an employee on leave and require an activation code to access myFHinfo.
Solution: Call the myFHinfo support line at 1-877-795-4119 and clearly state 'Project Support' to receive your activation code.
Keeping Your Information Safe: Security Measures
- 🔒 Enable Multi-Factor Authentication (MFA): Always use MFA for remote access to protect your account and the Fraser Health network. It adds an extra layer of identity verification.
- 🔒 Use Strong, Unique Passwords: Create complex passwords that combine letters, numbers, and symbols, and avoid reusing them across different online accounts.
- 🔒 Be Vigilant About Phishing: Never click on suspicious links or open attachments from unknown senders. Always verify the source of unexpected emails.
- 🔒 Protect Your Credentials: Do not share your username or password with anyone. Your credentials are for your use only.
- 🔒 Understand System Monitoring: Be aware that all user activity on Fraser Health systems may be monitored and recorded to ensure data privacy and security compliance.
🎧 Official Support & Help Center
For most technical issues, including password resets and MFA support, contact the Service Desk at 604-585-5544.
For myFHinfo activation codes, call 1-877-795-4119 and say 'Project Support'.
For payroll inquiries, call 604-520-4022 or 1-877-795-4119.
For Employee Family Assistance Program (EFAP) support, call 1-833-707-4747.
Quick Answers to Your Workspace Questions
Q: How do I log into Fraser Health employee portal from home?
To log in from home, you will generally need your Fraser Health network ID or email address and password. For most remote access, you must also complete Multi-Factor Authentication (MFA) using your registered mobile device to verify your identity. Specific portals like myFHinfo require prior login from a Fraser Health computer for initial remote access.
Q: How do I set up MFA for Fraser Health remote access?
To set up Multi-Factor Authentication (MFA) for the first time, you must be connected to Fraser Health's network. You will need your mobile device and a secondary device (like another computer or tablet). If you are not connected to the network, call the Service Desk at 604-585-5544 for guided assistance, ensuring you have both devices and your Fraser Health credentials ready.
Q: What is the phone number for Fraser Health IT Service Desk?
The primary contact number for Fraser Health IT Service Desk is 604-585-5544. You can reach out to them for password resets, MFA issues, myFHinfo login problems, and other technical support needs.
Q: How can I access my Fraser Health email from a personal device?
You can access your Fraser Health email online via Office Outlook web access. You will need to log in using your Fraser Health email address and password. Multi-Factor Authentication (MFA) is required to verify your identity and secure your email access on personal devices.
Wrap Up
The Fraser Health Employee Workspace is a robust digital portal designed to empower you with essential tools and information. By understanding the access requirements, utilizing the various features, and being aware of the security protocols, you can effectively manage your professional tasks and personal employment details. Should you encounter any access challenges, the dedicated Service Desk and support lines are readily available to assist you, ensuring your seamless connection to the Fraser Health network and resources.