Malteser Cloud: Your Essential Digital Workspace & Portal Access
Quick Summary
- Access vital Malteser digital services
- Secure platforms for all users
- Supports collaboration and efficiency
The Malteser Cloud provides a robust digital environment tailored for the diverse needs of Malteser employees and volunteers. This comprehensive IT infrastructure, powered by SoCura GmbH, aims to streamline daily tasks, enhance collaboration, and ensure secure data handling across all services. Whether you're managing critical patient information or coordinating volunteer efforts, the Malteser Cloud equips you with the necessary tools for efficient and connected work. This platform integrates various digital services, including dedicated Private Cloud solutions for sensitive operations and a Public Cloud built on Microsoft 365 for broad collaboration. Designed to support the Malteser mission, it ensures that staff and volunteers have reliable access to their digital workspace, facilitating seamless communication and secure access to essential applications from anywhere.
Preparing for Your Digital Workspace Access
- An active @malteser.org email address.
- Your corresponding password for the Malteser digital portal.
- A stable internet connection for accessing both Private and Public Cloud services, including remote access via Citrix Web Access.
- A personal device (smartphone or computer) is typically sufficient for Public Cloud access; some Private Cloud applications might require specific client software.
- For enhanced security, setting up Multi-Factor Authentication (MFA) is strongly recommended, often requiring a smartphone for an authenticator app or a FIDO2 security key.
Entering Your Malteser Digital Hub
- To begin, navigate to the official Malteser Cloud portal, which serves as your central gateway to various applications. The primary link for all portals and applications is socura.de/portale-und-applikationen.
- For specific services like the Digital Postbox, you might go directly to postbox.malteser.org.
- On the login screen, enter your complete @malteser.org email address into the field labeled "Benutzername" (Username).
- Next, type your password into the "Passwort" (Password) field.
- Click the "Anmelden" (Log in) button to proceed.
- If you have Multi-Factor Authentication (MFA) enabled, you will be prompted for a second verification step, such as entering a code from your authenticator app or using a security key. Complete this step to gain full access to your digital workspace.
Exploring Your Malteser Cloud Tools
- Malteser Private Cloud (Citrix): This specialized environment offers a virtual Windows desktop, providing access to familiar applications and files. It's designed for professional staff who handle sensitive health data, ensuring the highest level of protection and mimicking a traditional PC workspace.
- Public Cloud (Microsoft 365): Built on Microsoft 365, this platform is ideal for general collaboration and includes essential tools like Outlook Web Access for your @malteser.org email, Office365 applications (Word, Excel), OneDrive for secure cloud storage, and Microsoft Teams for instant messaging, calls, and video conferencing. It’s particularly valuable for volunteers and for enabling flexible, remote work.
- Digitale Postbox: A secure digital mailbox (postbox.malteser.org) where you can receive important documents, such as payroll slips, digitally and reliably.
- Malteser Campus (LMS365): An integrated e-learning platform that offers various training and development resources to enhance your skills and knowledge within the Malteser organization.
- SoCura Supportplattform: This dedicated support platform offers comprehensive guides, FAQs, and an expert pool to assist you with any IT-related questions or challenges, especially concerning Office365 applications.
- Diverse Application Access: Through the Malteser Cloud, you can access a wide array of specialized applications like ARNO, DokBox (a document management system), Vivendi Dienstplan, and many others, typically via the Private Cloud interface.
Resolving Access Challenges
⚠️ Unable to log in / Forgot Password
Cause: You have forgotten your password or are experiencing general login difficulties.
Solution: We know being locked out is stressful. The quickest fix is to use the "Passwort vergessen" (Forgot Password) or "Kennwort vergessen" link found directly on the login pages for the Digital Postbox or the main Malteser Cloud portal. Follow the on-screen instructions to reset your password securely.
⚠️ Problems with payroll PDF password or download
Cause: You are having trouble opening or downloading your digital payroll documents from the Digitale Postbox.
Solution: For specific issues related to payroll PDF passwords or download problems, consult the dedicated "Questions and Answers" section on the Digitale Postbox portal. It provides detailed instructions and potential solutions.
⚠️ General IT issues or technical difficulties
Cause: You encounter an IT problem not covered by specific troubleshooting steps.
Solution: If you experience any broader technical difficulties, the SoCura Service Desk is ready to assist. You can reach them directly via phone or by creating a support ticket through the Self-Service Portal on socura.de/portale-und-applikationen.
Securing Your Digital Interactions
- 🔒 Activate Multi-Factor Authentication (MFA): This crucial layer of security adds a second verification step to your login, significantly protecting your account even if your password is compromised. You can manage your MFA settings through the portal.
- 🔒 Utilize Secure Sign-in Protocols: The Malteser Cloud employs robust identity and permission management via OpenID Connect (Zitadel), ensuring role-based access control where only authorized users can access specific resources.
- 🔒 Benefit from Data Sovereignty: Your data is hosted on servers located in Germany, adhering to strict German data protection laws and providing high levels of control and privacy. Each branch also benefits from its own instance, keeping data separate.
- 🔒 Trust Encrypted Storage: Your credentials and personal identification numbers (PINs) are securely stored in an encrypted format on your devices, never in plain text, enhancing your digital safety.
- 🔒 Adhere to GDPR Compliance: The entire Malteser Cloud infrastructure is designed with the General Data Protection Regulation (GDPR) in mind, especially for sensitive data processed within the Private Cloud, ensuring your privacy rights are upheld.
- 🔒 Rely on Certified Security: SoCura GmbH, the provider of Malteser Cloud services, holds ISO 27001 certification and other seals like the GDD Siegel and Cloud Services Siegel, reflecting their commitment to top-tier security standards and continuous monitoring.
🎧 Official Support & Help Center
For immediate assistance, contact the SoCura Service Desk. Phone: +49 800 0762872 Email: [email protected] Alternatively, you can create a support ticket directly through the Self-Service Portal accessible from socura.de/portale-und-applikationen.
Quick Answers for Malteser Cloud Users
Q: What is the Malteser Cloud?
The Malteser Cloud is a comprehensive digital infrastructure provided by SoCura GmbH for all Malteser employees and volunteers. It integrates a Private Cloud for professional applications and sensitive data, and a Public Cloud (based on Microsoft 365) for general collaboration, email, and office tools. Its purpose is to centralize and secure digital work processes across the Malteser organization.
Q: How do I access my Malteser email?
Your Malteser email, ending in @malteser.org, is part of the Public Cloud (Microsoft 365) services. You can access it via Outlook Web Access using your @malteser.org address and its corresponding password. This provides a unified communication channel for all Malteser personnel.
Q: Can I use Malteser Cloud on my private device?
Yes, access to the Malteser Cloud is designed to be flexible. The Public Cloud (Microsoft 365) can typically be accessed on your private smartphone or computer. For the Private Cloud, remote access is facilitated through Citrix Web Access, allowing you to work from various locations, including your personal device, while maintaining security.
Q: Who is SoCura?
SoCura GmbH is a specialized IT services provider and a subsidiary of Malteser. They are responsible for developing, implementing, and managing the entire IT infrastructure for the Malteser group and other welfare organizations. SoCura ensures that the Malteser Cloud operates efficiently and securely, enabling the organization's digital transformation.
Q: Where can I find video tutorials for the Digital Postbox?
Video tutorials and other helpful resources for the Digitale Postbox are available on the SoCura website. Look for the "Video-Anleitungen" (Video Instructions) section specifically under the Digital Postbox information to find visual guides for its functionalities.
Q: What should I do if my payroll document doesn't download?
If you encounter difficulties downloading your payroll documents from the Digitale Postbox, visit the "Questions and Answers" section on the Digital Postbox portal. This section offers specific solutions and guidance for common download issues, ensuring you can access your important documents.
Wrap Up
The Malteser Cloud, supported by SoCura, represents a modern and secure digital foundation for the vital work carried out by Malteser employees and volunteers. By providing a blend of specialized Private Cloud services for sensitive data and flexible Public Cloud tools for daily collaboration, it ensures efficiency, connectivity, and robust security. Leveraging this digital environment allows the Malteser organization to focus on its core mission: delivering essential healthcare, humanitarian aid, and social services with confidence and enhanced capabilities.