MyChart Bon Secours: Your Secure Patient Portal Login
Quick Summary
- Securely access health records online.
- Manage appointments effortlessly.
- Communicate directly with your care team.
- Handle prescriptions and billing digitally.
- Utilize telehealth options for convenience.
MyChart Bon Secours is a personalized and secure online digital portal designed to give you instant access to your health information. This platform allows you to actively manage your healthcare, connect with your providers, and stay informed about your medical journey. It offers a convenient way to interact with Bon Secours, putting your health records and services right at your fingertips. This patient portal is available to adult patients, aged 18 and older, who already have an electronic medical record within a Bon Secours physician practice or hospital system where MyChart is used. While using MyChart is completely voluntary, it provides a powerful set of tools to streamline your healthcare experience.
- 📋 Preparing for Your Secure Digital Health Access
- 📍 Entering Your Personal Health Dashboard
- ⭐ Empowering Your Health Journey: Key Online Tools
- ⚠️ Regaining Access to Your Patient Account
- 🔒 Ensuring Your Medical Data Remains Private
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers to Your MyChart Questions
Preparing for Your Secure Digital Health Access
- You must be an adult patient (18 years or older) with an electronic medical record at a participating Bon Secours physician practice or hospital. Legal representatives or guardians can also gain authorized proxy access.
- To register online, you might use a 10-digit activation code received at a recent appointment. If you don't have a code, you can register by providing basic personal details.
- A device with internet access and a web browser that has JavaScript and cookies enabled is necessary for the best experience.
Entering Your Personal Health Dashboard
- Navigate your browser to the official MyChart Bon Secours login page, typically found via bonsecours.com/mychart.
- Enter your unique MyChart Username (or Epic ID) into the designated field.
- Input your confidential Password into the respective field.
- Click the Log in button to access your personalized health dashboard.
- For mobile access, download the official MyChart application from your device's app store (available for Android and Apple) and then select "Bon Secours Health System" as your healthcare provider when prompted.
Empowering Your Health Journey: Key Online Tools
- Communicate with Your Provider: Send secure, non-urgent messages directly to your care team and receive responses to your medical questions, usually within two business days.
- View Test Results: Quickly access laboratory and radiology results, along with any comments from your doctor, often within days of completion.
- Manage Prescriptions: Easily request refills for your eligible medications directly through the online account management system.
- Schedule and Manage Appointments: Book new appointments, review details of past and upcoming visits, or modify existing appointments to be conducted as video visits.
- Online Bill Pay: Conveniently pay your medical bills, review your payment history, and set up payment plans securely online.
- E-visits and Video Visits: Engage in online visits with a primary care provider for specific non-emergency conditions (E-visits), or have face-to-face video consultations with your provider for scheduled appointments (Video Visits).
- MyChartCentral & Lucy Integration: Link MyChart accounts from various healthcare organizations into one central hub and maintain a comprehensive personal health record, pulling information from different providers.
- Proxy Access: Request and obtain authorized access to view and manage the health information of a family member, such as a child, spouse, or parent.
Regaining Access to Your Patient Account
⚠️ Forgotten Username or Password
Cause: You have forgotten your login credentials for the digital portal.
Solution: On the MyChart login screen, look for the "Forgot login information?" or "Forgot your password?" links. Follow the prompts to securely reset your password or retrieve your username. We know being locked out is stressful, so these tools are designed for a fast fix.
⚠️ Account Locked Out
Cause: Multiple incorrect login attempts or unusual account activity.
Solution: If you are unable to regain access using the password reset option, immediately contact the Bon Secours MyChart Help Desk at 1-866-385-7060 for assistance. They can help restore your access quickly.
⚠️ Incorrect Medical Information Displayed
Cause: Discrepancies between your physical medical record and the information shown in your user dashboard.
Solution: MyChart directly reflects your electronic medical record. If you notice any inaccuracies, please discuss them with your doctor at your next clinic visit so they can update your official health records.
⚠️ Website or Login Page Not Functioning
Cause: Browser settings preventing proper functionality.
Solution: Ensure that JavaScript and cookies are enabled in your web browser's settings. These are essential for the secure digital portal to operate correctly.
Ensuring Your Medical Data Remains Private
- 🔒 Always create a strong, unique password for your MyChart account and avoid using it for other online services. Regularly update your password for enhanced protection.
- 🔒 Be highly vigilant against phishing attempts. Bon Secours has reported fraudulent emails that misuse the MyChart and Bon Secours names. Never click suspicious links, open unexpected attachments, reply to unsolicited messages, or provide personal information to unknown senders. Mark such emails as phishing or junk and delete them immediately.
- 🔒 Ensure you are always using the official Bon Secours MyChart website or the authorized MyChart mobile application for all your health portal interactions. Avoid logging in from untrusted sources.
- 🔒 MyChart utilizes robust security measures, including 256-bit SSL encryption technology, secure access codes, and personal IDs, to protect your session and safeguard your medical data. The system adheres to strict HIPAA security standards, ensuring your health information remains private and confidential.
🎧 Official Support & Help Center
1-866-385-7060
Quick Answers to Your MyChart Questions
Q: What kind of health information can I see in MyChart?
Within MyChart, you can typically view laboratory and radiology results, immunization history, allergies, past medical and surgical history, family and social history, and your current medications that have been recorded at a Bon Secours facility.
Q: How do I sign up for a MyChart account?
Signing up is flexible. You can register online (either with a 10-digit activation code or by providing basic personal information), set up an account during your next appointment at your provider's office, or call the Bon Secours MyChart Help Desk at 1-866-385-7060 for assistance.
Q: Can I access MyChart from my smartphone or tablet?
Absolutely. You can download the official MyChart application from your smartphone's app store (available for both Android and Apple devices). Once installed, select "Bon Secours Health System" from the list of organizations and log in with your existing MyChart credentials.
Q: Is it safe to message my doctor about urgent medical issues through MyChart?
No, MyChart messaging is intended for non-urgent medical questions and concerns. For any medical emergencies, you should always call 911 immediately. For urgent health concerns that are not emergencies, please call your physician's office directly.
Q: What is proxy access in MyChart, and how does it work?
Proxy access allows an authorized individual, such as a parent, spouse, or legal guardian, to view and manage another family member's MyChart account. This is particularly useful for managing a child's healthcare or assisting an elderly parent, requiring proper authorization through Bon Secours.
Q: Is there a cost associated with using MyChart services?
No, MyChart services are provided completely free of charge for all Bon Secours patients, offering you convenient access to your health management tools without any additional fees.
Wrap Up
MyChart Bon Secours serves as a robust and secure digital portal, empowering you to take an active role in managing your health. By leveraging its comprehensive features, from communication with your care team to managing appointments and understanding your medical records, you gain unparalleled convenience. Embrace the ease and security of your personalized MyChart account to navigate your healthcare journey effectively.