NewYork-Presbyterian Email & System Access: Your Complete Guide

Understanding how to interact with NewYork-Presbyterian's digital platforms, whether you're a dedicated employee or a member of the public, is important for smooth communication. This guide explains the different ways to connect, access internal systems, and manage your digital interactions with NewYork-Presbyterian. We'll cover everything from employee system access to general public inquiries and critical security advice. NewYork-Presbyterian utilizes a robust digital environment to support its staff and facilitate external communication. This includes internal portals for employees and dedicated email channels for various public-facing departments. Knowing the right channels ensures your messages reach the correct destination and your access to information remains secure.

Entering the NewYork-Presbyterian Digital Ecosystem

• A valid NewYork-Presbyterian Center-Wide ID (CWID), which is unique to each employee.
• An initial password provided by the Curricular Affairs office for new system users.
• For remote access to internal systems like Infonet, a Columbia University Network ID (UNI) and password for VPN authentication.

Accessing Your Internal NewYork-Presbyterian Account

1. For Current Employees: Navigate to the Infonet portal.
2. Enter your CWID (e.g., abc9001) in the designated field.
3. Input your corresponding password.
4. If you are a new user, you must change your initial password by visiting https://pod.nyp.org before accessing any applications.
5. To access Infonet from outside the campus, you must first authenticate via VPN using your Columbia UNI and password.

Exploring Communication Tools at NewYork-Presbyterian

• Internal Employee Portal (Infonet): Provides current employees with access to essential information such as news, announcements, and an employee phone directory.
• HR Connects: Offers comprehensive HR support and services through live chat, voice calls, and email, accessible 24/7 online, with live support available Monday through Friday, 7 AM to 7 PM.
• Public Contact Email Channels: Dedicated email addresses for specific inquiries, including [email protected] for international patients, [email protected] for community affairs, and [email protected] for media relations.
• Patient Portal (Connect): While not an email service, the Connect Patient Portal is a secure platform allowing patients to communicate with their care team, manage appointments, access medical records, and more.

Regaining Access to NewYork-Presbyterian Systems

Securing Your NewYork-Presbyterian Digital Interactions

• 🔒 Create Strong, Unique Passwords: Your password must be at least eight characters long, include a number, and both lowercase and uppercase letters. Avoid easily guessable phrases or personal information.
• 🔒 Protect Your Credentials: Never share your individual CWID or UNI with anyone. Your password information should always remain confidential.
• 🔒 Act Immediately If Compromised: If you suspect someone else knows your password, change it immediately through https://pod.nyp.org.
• 🔒 Beware of Phishing Attempts: NewYork-Presbyterian will never ask for your password, username, credit card information, or other personal details via email. Do not respond to emails that request such information, as they may be scams.
• 🔒 Use Secure Communication Channels: Remember that unencrypted email messages can be viewed by other internet users. For communicating personal or sensitive information, always use appropriate secure online forms, phone calls, or traditional mail.

Top Questions About NewYork-Presbyterian Communications