The Queen's Health System Intranet: Secure Access & Tools

The Queen's Health System (QHS) provides a secure online portal, often referred to as its intranet, designed for its employees and approved healthcare professionals. This digital workspace offers a centralized hub for critical applications, resources, and information essential for daily operations, patient care, and research activities. It acts as a vital connection, ensuring staff can efficiently manage their tasks and access necessary tools. This guide will walk you through accessing and utilizing the Queen's intranet, outlining requirements, key features, and how to get support. Our goal is to help you navigate this online environment seamlessly, whether you're on campus or working remotely.

Preparing for Your Secure Access to Queen's Digital Workplace

• Queen's Health System Credentials: You will need your assigned user account and password to sign in. For some applications like Kronos, specific credentials may apply.
• Internet Access: A stable internet connection is fundamental for accessing the digital portal.
• Modern Web Browser: Ensure your web browser (e.g., Chrome, Edge, Firefox) is up-to-date and has JavaScript enabled, as this is required for the login interface.
• QHS VPN Client (for off-campus): If you are accessing the intranet from outside a QHS facility, you will need to install and connect via the approved QHS VPN client (e.g., Global Protect VPN). This establishes a secure link to the Queen's network. For specific portals like MyInfo.Queens.org, Pacs.Queens.org, and CPacs.Queens.org, a VPN is mandatory.
• Remote Desktop Protocol (RDP): Some off-campus access may additionally require you to use RDP to connect to a QHS PC.
• Symantec VIP Application: For accessing Queen's email from external locations, a code from the Symantec VIP application on your phone may be required for two-factor authentication.
• Research Allied Health Professional Approval: Non-QHS employees seeking access to research-related applications may need to apply for and receive specific approval.

Navigating the Queen's Employee Digital Portal

1. Step 1: Navigate to the Official Login Page. Open your web browser and go to the primary login page, such as signin.queens.org or eww.queens.org. For webmail, navigate to webmail.queens.org.
2. Step 2: Enter Your Credentials. Type your User Account or Queen's standard credentials into the designated fields. Remember that some systems like Kronos might use different login details.
3. Step 3: Provide Your Password. Input your associated Password.
4. Step 4: Optional - Stay Signed In. You may see a checkbox labeled Keep me signed in. Select this option if you wish to remain logged in for a period, though this is generally not recommended on shared or public computers.
5. Step 5: Complete Two-Factor Authentication. If prompted (e.g., for email), use your Symantec VIP application on your phone to generate and enter the required security code.
6. Step 6: Click Sign In. After entering all information, click the Sign in button to access your digital portal.

Key Healthcare & Research Tools on the Queen's Intranet

• Research and Clinical Applications: Access crucial tools like Cayuse Human Ethics (IRB), Cayuse Sponsored Projects, ClinicalTrials.gov, Cosmos, QTIP, REDCap, Research Billing / Clinical Conductor, SlicerDicer, and TriNetX. These are vital for managing research data and clinical trials.
• Healthcare Professional Resources: Utilize platforms such as CARE*Link/Epic for patient records and clinical documentation, and Merge Universal Viewer (MUV) for reviewing Radiology and Cardiology images. DLS Lab Results are also accessible.
• QueensLink: A specialized, 'view only' version of CARE*Link for healthcare providers licensed in Hawaii with a registered individual NPI, allowing access without hospital privileges.
• Employee Self-Service: Manage personal information, corporate compliance training, and access your Queen's M365 email.
• Timekeeping and Scheduling: Use Kronos for requesting Paid Time Off (PTO) and accurately clocking in or out.
• Collaboration and Productivity Tools: Sync offers up to 1TB of backup capacity for important files, and Quartzy streamlines supply ordering and purchasing for labs.

Quick Solutions for Queen's Intranet Access Difficulties

Ensuring Your Information Safety on the Queen's Network

• 🔒 Use the Official VPN: Always connect via the QHS VPN when accessing internal resources from off-campus to encrypt your data and secure your connection.
• 🔒 Protect Your Credentials: Never share your user account and password. Queen's IT will never ask for them via email or phone.
• 🔒 Utilize Two-Factor Authentication: Enable and use the Symantec VIP application or any other provided multi-factor authentication for an extra layer of security on your accounts.
• 🔒 Report Suspicious Activity: If you encounter any unusual login attempts or suspicious emails, contact the Queen's Help Desk immediately.
• 🔒 Maintain Browser Security: Keep your web browser updated to the latest version and ensure JavaScript is enabled for proper portal functionality and security.
• 🔒 Confidential Reporting: Use the queens.ethicspoint.com portal or the Anonymous AlertLine (800) 246-2768 for confidential reporting of compliance or privacy concerns.

Answers to Your Queen's Intranet Queries