Summa Health Employee Remote: Secure Portal Access & Support
Quick Summary
- Unified remote access hub
- Clinical and administrative tools
- Multi-factor authentication for MyChart
- Dedicated IT support available
- High-speed internet advised
Summa Health provides a comprehensive suite of digital tools and resources designed to support its employees, whether working on-site or remotely. This online account management system allows healthcare professionals and staff to securely access essential applications and information from various locations. The remote access platform ensures that you can stay connected and productive, supporting Summa Health’s commitment to patient care and operational excellence. This digital portal acts as your gateway to critical systems, including electronic health records, communication platforms, and human resources applications. Understanding how to efficiently navigate and utilize these resources is key to a seamless remote work experience. This guide will walk you through the necessary steps for accessing your employee digital portal and leveraging the available features.
- 📋 Preparing for Your Remote Workday at Summa Health
- 📍 Accessing Your Digital Workspaces
- ⭐ Tools and Resources for the Remote Summa Professional
- ⚠️ Addressing Access Challenges for Remote Teams
- 🔒 Securing Your Remote Connection and Digital Identity
- 🎧 Official Help Desk Contacts
- ❓ Answers to Your Summa Remote Access Inquiries
Preparing for Your Remote Workday at Summa Health
- A reliable high-speed internet connection is recommended for optimal performance, especially when accessing clinical systems remotely.
- Your Summa Health username and password are required for most system authentications.
- For new employees, login credentials for EpicU training are communicated via email from the Central Verification Office.
- Some internal logins may require your last name and Summa Health employee ID.
- Modern web browser with JavaScript and cookies enabled is necessary for certain portals like MyChart.
- Multi-Factor Authentication (MFA) setup is required for enhanced security on specific platforms, such as MyChart, to verify your identity using a code sent to your device.
Accessing Your Digital Workspaces
- Navigate to the main Summa Health Remote Access page on the official website.
- To access Summa Central (Remote Citrix Access), locate and click the designated link on the Remote Access page.
- For Office365 services (Web Mail, Teams, Portal), click the respective links provided on the Remote Access page to access your Summa Outlook email account and collaboration tools.
- To use Lawson Employee Self-Service, visit summahealth.org/employeeremote and click the 'Lawson – Employee Self Service' link. Log in using your Lawson credentials.
- For HealthStream Educational Courses, your user ID is your Summa employee number. If you are a non-employee physician, use your NPI number. The initial default password is Summa123!, and you will be prompted to change it upon first login.
- To access EpicU training, go to training.epic.com/EUT and use your Summa Health username and password. Access is typically granted just before your start date.
Tools and Resources for the Remote Summa Professional
- Summa Central (Remote Citrix Access): Provides off-site access to Summa@Work and Microsoft applications like Word, Excel, PowerPoint, and Outlook.
- Office365 Suite: Allows remote access to Summa Outlook webmail, Teams for collaboration, and the broader Office365 portal.
- Lawson Employee Self-Service: Enables employees to manage pay remittances, update direct deposit information, adjust tax withholdings, and utilize payment modeling tools.
- HealthStream Educational Courses: Offers access to required training modules and educational content for professional development.
- Clinical Systems Access (Epic, Impax): For credentialed physicians and providers, remote access to electronic health records (Epic) and the Radiology system (Impax) is established.
- MyChart (for Patients, accessed by employees): Allows secure patient-doctor communication, viewing test results, requesting prescription refills, and managing appointments (MFA required for enhanced security).
Addressing Access Challenges for Remote Teams
⚠️ Forgot Lawson Employee Self-Service Password
Cause: Inability to recall Lawson login credentials.
Solution: Contact the Summa Health Computer Support Desk at 234.312.2222 for a password reset.
⚠️ HealthStream Login Issues
Cause: Forgotten password or technical problems with the HealthStream platform.
Solution: For password resets and technical support, email [email protected]. Support is available weekdays during normal business hours.
⚠️ MyChart Access Problems
Cause: Forgotten login information or issues with Multi-Factor Authentication.
Solution: If you encounter difficulties logging into MyChart or need help with MFA, contact the MyChart help desk at 234.475.6789.
⚠️ General Remote Access Concerns
Cause: Unspecified issues with accessing various Summa Health remote platforms.
Solution: For general access concerns or to request a login for some systems, email [email protected].
Securing Your Remote Connection and Digital Identity
- 🔒 Always use strong, unique passwords for each Summa Health digital portal.
- 🔒 Ensure Multi-Factor Authentication (MFA) is enabled for platforms that offer it, such as MyChart, to add an extra layer of security.
- 🔒 Be vigilant against phishing attempts; Summa Health will not request sensitive information via unsolicited emails.
- 🔒 Log out of all remote systems and close your browser when you have finished your tasks, especially on shared computers.
- 🔒 Keep your Summa Health username and password confidential and do not share them with anyone.
🎧 Official Support & Help Center
For assistance with Summa Health remote access or technical issues, please contact the Summa Health Computer Support Desk at 234.312.2222. You can also reach the MyChart help desk at 234.475.6789 for specific MyChart inquiries, or email [email protected] for general access concerns.
Answers to Your Summa Remote Access Inquiries
Q: How do I access my pay stubs and manage direct deposit online?
You can access your pay remittances, update direct deposit details, and manage tax withholdings through the Lawson Employee Self-Service portal. Visit summahealth.org/employeeremote and click on the 'Lawson – Employee Self Service' link, then log in with your Lawson credentials.
Q: What is Summa Central and how do I use it for remote work?
Summa Central refers to Remote Citrix Access, which allows you to access Summa@Work and essential Microsoft applications like Word, Excel, and Outlook from an off-site location. You can find the link for Summa Central on the main Summa Health Remote Access page.
Q: Where can I find my required Summa Health training modules?
All educational courses and required training modules are available through HealthStream. Your user ID is typically your Summa employee number, and initial login details will be provided by HR.
Q: Is Multi-Factor Authentication (MFA) mandatory for all Summa Health remote systems?
Multi-Factor Authentication is a crucial security measure. It is now required for certain portals, such as MyChart, to enhance the protection of your personal health information. You will verify your identity with a code sent to your device during login.
Wrap Up
Summa Health is dedicated to providing its employees with robust and secure remote access capabilities. By following the guidelines for requirements, login procedures, and security, you can effectively utilize the various digital tools at your disposal. Should you encounter any issues, dedicated support channels are readily available to ensure your remote workflow remains uninterrupted. Staying informed and proactive about your digital identity and access points will contribute to a productive and secure remote work environment within the Summa Health system.