WRHA Email Login: Secure Access to Shared Health Webmail
Quick Summary
- MFA is mandatory for external access.
- Use your Shared Health Network Account.
- Reset passwords via Self-Serve Portal.
- Outlook Mobile required for smartphones.
- Contact Service Desk for system support.
The Winnipeg Regional Health Authority (WRHA) relies on Shared Health for its digital infrastructure, including essential communication services like email. If you are a WRHA employee, your email access is facilitated through the secure Shared Health webmail portal. This digital portal ensures that staff can connect to their professional inbox and other vital applications from various locations, provided they meet specific security requirements. Accessing your WRHA email means connecting through the Shared Health Remote Access system. This system is designed to provide secure, remote access to your Outlook Web Access (OWA) email and calendar. It's crucial to understand the requirements and steps involved to ensure a smooth and protected login experience for your daily tasks and communications within the healthcare network.
- 📋 What You Need to Connect to Your Shared Health Email Account
- 📍 Your Access Path: Signing In to the Webmail Portal
- ⭐ Exploring Your Shared Health Communication Tools
- ⚠️ When Access Isn't Working: Regaining Portal Entry
- 🔒 Keeping Your Shared Health Communications Secure
- 🎧 Official Help Desk Contacts
- ❓ Your Top Questions About Shared Health Email Answered
What You Need to Connect to Your Shared Health Email Account
- An active Shared Health Network Account with valid username and password.
- Enrollment in Multi-Factor Authentication (MFA) using the Microsoft Authenticator app on a personal or Shared Health-managed smartphone.
- A device running Windows 10 OS or a personal device (Windows 10, OS) with a current internet browser (e.g., Chrome, Edge).
- For mobile access, the Microsoft Outlook app must be installed on your smartphone (Android or Apple devices).
Your Access Path: Signing In to the Webmail Portal
- Open your web browser (Chrome or Edge are recommended) and go to the official Shared Health Remote Access portal at https://connect.sharedhealthmb.ca.
- Enter your Shared Health username and password into the designated fields. These are the same credentials you use to log into your workplace computer.
- You will then be prompted to complete Multi-Factor Authentication (MFA). Open the Microsoft Authenticator app on your enrolled smartphone.
- Approve the sign-in request directly within the Microsoft Authenticator app. This might involve tapping 'Approve' or entering a numerical code displayed on your computer into the app.
- Once MFA is approved, your Shared Health Hosted Application page will display, providing access to your Outlook Web Access and other authorized applications.
Exploring Your Shared Health Communication Tools
- Access to Outlook Web Access (OWA) for managing your email and calendar remotely from within North America.
- Secure access to a limited number of Shared Health Hosted Applications based on your user privileges.
- Integration with Microsoft Multi-Factor Authentication for enhanced digital portal security.
When Access Isn't Working: Regaining Portal Entry
⚠️ Forgot Password
Cause: You cannot recall your Shared Health Network Account password.
Solution: We know being locked out is stressful. You can reset your password using the Self-Serve Password Reset (SSPR) service. Visit https://aka.ms/sspr and follow the prompts. You will need your full email address and your mobile device nearby to approve the reset via the Microsoft Authenticator app. If you encounter issues, contact the Shared Health Service Desk.
⚠️ Login Not Accepted / Error Warning Message
Cause: Incorrect username or password, or an issue with your account.
Solution: First, ensure your username and password are correct; they are the same ones you use to log into your computer. If the error persists, contact the Shared Health Service Desk for assistance to confirm your username or update your password.
⚠️ MFA Not Working (Push Notification/Code Not Received)
Cause: Issue with the Microsoft Authenticator app, network connectivity on your phone, or enrollment problems.
Solution: Verify that your smartphone has an active internet connection (data or Wi-Fi). Ensure the Microsoft Authenticator app is open and active. If you're not receiving push notifications, try generating a One-Time Passcode (OTP) from the app and entering it manually. If problems continue, your MFA enrollment might need to be reset by the Service Desk.
⚠️ Webmail Disabled
Cause: Your webmail access has not been used externally within 90 days.
Solution: Webmail access is automatically disabled if not used externally for 90 days. To re-enable it, you must submit a Remote Access Service (RAS) Request Form to the Shared Health Service Desk.
Keeping Your Shared Health Communications Secure
- 🔒 Always use a strong, unique password for your Shared Health Network Account.
- 🔒 Never share your login credentials with anyone. Your account is for your use only.
- 🔒 Ensure Multi-Factor Authentication (MFA) is correctly set up and actively used for all remote access.
- 🔒 Be cautious of suspicious emails (phishing attempts). Do not click unfamiliar links or download attachments from unknown senders.
- 🔒 Log out of your webmail session when finished, especially on shared or public computers, to prevent unauthorized access.
- 🔒 Protecting privacy is paramount. Your email address and cell number are safeguarded by privacy laws that protect health information.
🎧 Official Support & Help Center
Phone: (204) 940-8500 or toll-free 1-866-999-9698 (select option 1 > 1 for system access issues). Email: [email protected].
Your Top Questions About Shared Health Email Answered
Q: How do I reset my WRHA email password if I forgot it?
You can reset your password using the Self-Serve Password Reset (SSPR) service. Go to https://aka.ms/sspr, enter your full email address, and use your Microsoft Authenticator app on your mobile device to complete the verification. If you have issues, contact the Shared Health Service Desk.
Q: Is Multi-Factor Authentication (MFA) required to access WRHA email?
Yes, Multi-Factor Authentication (MFA) is mandatory for accessing Outlook Web Access (email) when you are not connected to the Shared Health network. You must enroll in MFA and use the Microsoft Authenticator app on a smartphone.
Q: Can I access my WRHA email on my personal mobile device?
Yes, you can access your email on personal mobile devices (Android or Apple). You need to download the Microsoft Outlook app from your device's app store and install the Microsoft Authenticator app for MFA. Follow the in-app setup instructions.
Q: Who do I contact for technical support with my WRHA email login?
For any technical issues, including login problems, contact the Shared Health Service Desk. You can reach them by phone at (204) 940-8500 or toll-free at 1-866-999-9698. You can also email them at [email protected].
Q: What happens if I don't use my webmail for a long time?
Your Shared Health webmail access will be automatically disabled if you do not access it externally for 90 days. To reactivate it, you will need to submit a Remote Access Service (RAS) Request Form to the Shared Health Service Desk.
Wrap Up
Accessing your WRHA email through the Shared Health portal is a secure and efficient way to manage your professional communications. By understanding the necessary requirements, following the clear login procedures, and adhering to robust security practices like Multi-Factor Authentication, you can ensure your digital interactions remain protected. Remember, the Shared Health Service Desk is readily available to assist with any technical challenges, helping you maintain seamless connectivity to your vital healthcare resources.