Avera System Link: Secure Provider Portal Access
Quick Summary
- Provider portal for Avera
- Secure, remote access
- Launched May 30, 2026
- Connects affiliates to Epic
- For care teams and staff
- Supports patient data access
Avera System Link is the new professional digital portal introduced by Avera Health. It began operations on May 30, 2026, as part of Avera's comprehensive transition to the Epic electronic health record (EHR) system. This web-based application is designed to securely connect Avera with its community affiliates and various healthcare practices. It offers essential data to support patient care and health plan management. This portal provides a streamlined online account management experience for a wide range of healthcare professionals and partner organizations.
- 📋 What's Needed to Connect to Your Digital Workspace
- 📍 Seamless Entry to Your Professional Dashboard
- ⭐ Empowering Tools for Integrated Patient Care
- ⚠️ Overcoming Access Challenges for Care Professionals
- 🔒 Ensuring Data Integrity Across the Network
- 🎧 Official Help Desk Contacts
- ❓ Your Top Questions Answered for System Link Users
What's Needed to Connect to Your Digital Workspace
- Eligible Users: Staff members of providers with care privileges credentialed at Avera or partner facilities, external independent providers, staff at non-Avera facilities needing read-only access to patient charts, external providers using Avera's telemedicine services, businesses enrolled in Avera's occupational health services, and providers with patients covered by Avera Health Plans insurance.
- Organizational Registration: Each organization with employees needing access must register for an account with Avera Health.
- Designated Administrator: A site administrator, and ideally a backup, is required for each organization to manage user access and maintain security.
- Site Agreement: A formal site agreement must be reviewed, completed, and signed by an authorized representative at your facility to establish access.
- Epic Training: Providers needing access to Avera's Epic Hyperspace should contact [email protected] to register for training and ensure access after the May 30, 2026, transition.
Seamless Entry to Your Professional Dashboard
- Access the Portal: Navigate to the official Avera System Link portal page or the Avera Health Plans Provider Portal. Look for the designated "Log In" button for Avera System Link.
- Enter Credentials: Carefully type your assigned username and password into the appropriate fields on the login screen.
- Secure Authentication: Follow any on-screen prompts for multi-factor authentication (if applicable) to complete the secure access process, adding an extra layer of security to your online account.
Empowering Tools for Integrated Patient Care
- Secure Patient Data Access: Provides authorized professionals with a subset of patient data necessary for informed care, including read-only access to patient charts for external staff.
- Telemedicine Services Integration: Facilitates eConsults with Avera providers for external healthcare professionals utilizing telemedicine services.
- Occupational Health Services Interaction: Streamlines processes for businesses enrolled in Avera's occupational health services, enabling efficient digital interaction.
- Avera Health Plans Management: Empowers providers and staff to interact with Avera Health Plans regarding patient benefits, eligibility, and claims information.
- Enhanced Communication & Workflow: Designed to improve communication channels and optimize operational workflows for all users.
- Web-Based Accessibility: As an Epic web-based application, it ensures convenient and secure access to your digital portal from various locations.
Overcoming Access Challenges for Care Professionals
⚠️ Cannot log in or forgot password
Cause: Incorrect credentials, account lockout, or forgotten password.
Solution: We know being locked out is stressful. For immediate technical assistance with Avera System Link or other non-MyChart portals, contact the Avera help desk at 605-322-6000. An IT ticket will be created and directed to the appropriate portal team, who can guide you through account recovery or password reset procedures.
⚠️ Access issues (e.g., restricted features, error messages)
Cause: Incorrect user permissions, browser compatibility, or system maintenance.
Solution: First, ensure your organization's site administrator has granted you the correct permissions. If problems persist, try clearing your browser's cache and cookies or using a different supported web browser. If the issue continues, reach out to the Avera help desk at 605-322-6000 for expert guidance.
Ensuring Data Integrity Across the Network
- 🔒 Cultivate Strong Credentials: Always use unique, complex passwords for your professional online account management. Avoid reusing passwords across different systems.
- 🔒 Embrace Multi-Factor Authentication (MFA): If MFA is offered, activate and utilize it. This adds an essential layer of security, making it much harder for unauthorized individuals to gain access.
- 🔒 Verify Official Channels: Always access the portal through official Avera Health links. Be extremely cautious of suspicious emails or messages that ask for your login details, as these could be phishing attempts.
- 🔒 Uphold Data Privacy Standards: Remember that access to patient information is strictly regulated. You must have an established relationship with a patient to view their allowed health information within Avera System Link.
- 🔒 Site Administrator Vigilance: If you are a site administrator, understand your critical role in managing user access and upholding stringent security protocols within your organization to protect sensitive data.
🎧 Official Support & Help Center
605-322-6000
Your Top Questions Answered for System Link Users
Q: What is Avera System Link, and who is it for?
Avera System Link is a new web-based professional portal, launched on May 30, 2026, as part of Avera Health's transition to the Epic EHR system. It's designed for healthcare professionals, including providers, care teams, and affiliate staff, to securely access patient data, facilitate telemedicine, and manage interactions with Avera Health Plans.
Q: How do I register for an Avera System Link account?
If your organization requires access to Avera System Link, a designated site administrator must first register your organization. This process involves reviewing and signing a formal site agreement. Once your organization is registered, the site administrator can then add individual users.
Q: What are the technical requirements for using Avera System Link?
As a web-based application, Avera System Link typically requires a modern web browser (such as Google Chrome, Mozilla Firefox, or Microsoft Edge) and a stable internet connection. Specific software or browser configuration requirements will be detailed during your organization's registration and onboarding process by Avera Health.
Q: Can I access Avera System Link when working remotely or from home?
Yes, Avera System Link is designed as a secure web portal to enable professionals to connect remotely. This supports flexible work environments while ensuring the confidentiality and integrity of healthcare data. It effectively replaces older remote access methods as Avera transitions to its new Epic platform.
Q: What should I do if I forget my Avera System Link password or experience login difficulties?
If you encounter any login issues, including a forgotten password or account access problems, the fastest way to receive assistance is to contact the Avera help desk at 605-322-6000. Their team provides expert technical support and can guide you through the account recovery or password reset process.
Q: How does Avera System Link differ from Avera MyChart?
Avera System Link is a dedicated professional portal for healthcare providers, staff, and affiliates, used to manage patient care, health plans, and operational workflows. In contrast, Avera MyChart is the patient-facing portal, where patients can securely manage their personal health information, schedule appointments, communicate with providers, and handle billing.
Wrap Up
Avera System Link represents Avera Health's commitment to modern, secure, and integrated healthcare delivery. This advanced digital portal ensures that care teams and affiliated professionals have the tools they need for efficient patient data access and streamlined operations. By understanding its features, adhering to security best practices, and utilizing available support, users can maximize the benefits of this essential professional resource in the evolving healthcare landscape.