Avera System Link: Employee & Partner Login Portal
Quick Summary
- Avera System Link is for staff/partners.
- Epic transition completed May 2026.
- Secure access to patient data.
- Centralizes care and health plans.
- Contact help desk for support.
The Avera System Link portal serves as a central digital hub for many Avera Health employees and partners. This platform is an integral part of Avera's transition to the Epic electronic health record (EHR) system, which became effective on May 30, 2026. It replaced several legacy systems, offering a unified access point for a variety of essential work functions.
Designed for clinical staff, providers, and other authorized partners, Avera System Link helps streamline patient care coordination, access vital health information, and manage health plan details. Whether you're a credentialed provider, a staff member, or a business partner, understanding how to effectively use this portal is crucial for your daily responsibilities within the Avera network.
- 📋 Accessing Your Digital Workspace: Initial Setup for Avera Staff
- 📍 Connecting to Your Work Tools: Logging In to Avera System Link
- ⭐ Streamlining Workflows: Key Capabilities of Avera System Link
- ⚠️ Resolving Access Challenges: Navigating Avera Login Issues
- 🔒 Protecting Your Information: Safeguarding Your Avera Digital Account
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers: Essential Information for Avera Team Members
Accessing Your Digital Workspace: Initial Setup for Avera Staff
- You must be an authorized user, such as a staff member of a provider credentialed at an Avera facility, an external independent provider, a business enrolled in Avera's occupational health services, or a provider with Avera Health Plans patients.
- Your organization must be registered for an Avera System Link account, with a designated site administrator.
- You will need your assigned username and password for the Avera System Link.
- Your web browser must have cookies enabled for proper functionality.
Connecting to Your Work Tools: Logging In to Avera System Link
- Open your web browser and go to the official Avera System Link portal at AveraSystemLink.org.
- Locate the login fields on the page.
- Enter your unique username.
- Enter your secure password.
- Click the Login button to access your digital workspace.
Streamlining Workflows: Key Capabilities of Avera System Link
- Secure Records Access: View patient demographics, medications, lab results, and clinical notes, and upload documents to shared clinical records.
- Real-Time Patient Alerts: Receive automated 'in basket' notifications for patient admissions, discharges, and other events within Epic systems.
- Interactive Messaging: Communicate and coordinate care with Avera care teams directly through the portal's messaging function.
- Streamlined Referrals & Orders: Easily place consult requests and diagnostic orders within Avera's system and receive timely updates.
- Health Plan Integration: For eligible providers, manage both Avera health system and Avera Health Plans information with a single login.
- Occupational Health Management: Employers using Avera's occupational medicine services can access electronic letters and completion records, like workers' compensation summaries.
Resolving Access Challenges: Navigating Avera Login Issues
⚠️ Forgot Password
Cause: Unable to recall your login password.
Solution: Look for a 'Forgot Password' or 'Reset Password' link on the login page. Follow the prompts to enter your username or email address and receive instructions for password recovery. If you encounter issues, contact the Avera System Link help desk.
⚠️ Account Locked
Cause: Multiple incorrect login attempts.
Solution: If your account becomes locked, you may need to wait a cool-down period before attempting to log in again or reset your password. If the issue persists, contact technical support for assistance.
⚠️ Not Receiving Password Reset Emails
Cause: Email delivered to spam/junk folder or incorrect email on file.
Solution: Check your email's spam or junk folder. Ensure the email address you are using is the one associated with your Avera account.
⚠️ General Login Problems or Technical Glitches
Cause: Browser issues, system errors, or other technical difficulties.
Solution: Ensure your browser has cookies enabled. Clear your browser's cache and cookies, or try a different browser. If problems continue, reach out to the dedicated help desk for Avera System Link.
Protecting Your Information: Safeguarding Your Avera Digital Account
- 🔒 Always use a strong, unique password that combines uppercase and lowercase letters, numbers, and symbols.
- 🔒 Never share your username or password with anyone.
- 🔒 Log out of the portal when you finish your session, especially if you are using a shared computer.
- 🔒 Be vigilant about suspicious emails or messages that ask for your login credentials; Avera will not ask for your password via email.
- 🔒 Understand that Avera's systems may monitor and audit usage for security purposes.
🎧 Official Support & Help Center
For Avera System Link help, call 605-322-6000. For Avera MyChart technical support, call 855-667-9704. For general Avera Health inquiries, call 877-282-8372.
Quick Answers: Essential Information for Avera Team Members
Q: What is Avera System Link?
Avera System Link is an Epic web-based application connecting Avera Health with community affiliates and practices. It provides secure access to patient data and care coordination tools for authorized staff and partners, and is part of Avera's new Epic EHR system implemented on May 30, 2026.
Q: Who should use Avera System Link?
Avera System Link is intended for a specific group of users including staff members of providers credentialed at Avera, external independent providers and staff needing read-only patient chart access, providers using Avera's telemedicine services, businesses enrolled in occupational health services, and providers with Avera Health Plans patients.
Q: How does an organization register for Avera System Link access?
Each organization requiring access to Avera System Link must register for an account and designate at least one site administrator. New sites may also need to review and submit a site agreement. The site administrator is responsible for managing user accounts within their organization.
Q: What is the difference between Avera MyChart and Avera System Link?
Avera MyChart is primarily a patient portal for individuals to manage their personal health information, schedule appointments, and communicate with their providers. Avera System Link, conversely, is a professional portal for healthcare providers, staff, and partners to manage patient care, referrals, and health plan information within the Epic system.
Q: How do Avera employees access their benefits information?
For benefit assistance, Avera employees can contact HRNow at Avera at 605-504-4444. Avera also offers an Employer Link portal for managing health plan benefits for employer groups.
Q: Where can I find help with Avera System Link or other Avera employee portals?
For Avera System Link questions or technical issues, contact the help desk at 605-322-6000. For Avera MyChart technical support, call 855-667-9704. For general Avera Health inquiries, you can reach out to 877-282-8372.
Wrap Up
The Avera System Link portal stands as a modern, integrated digital platform for many Avera Health employees and partners. Its implementation as part of the Epic system underscores Avera’s commitment to advanced healthcare technology and efficient collaboration. By understanding its requirements, features, and support options, authorized users can maximize their productivity and contribute to seamless patient care within the Avera network. Always prioritize the security of your digital account and leverage the available resources for any assistance you may need.