CHOPone: Your Employee Digital Workspace at CHOP
Quick Summary
- CHOPone: Employee Intranet
- Secure access required
- Centralized work tools
CHOPone serves as the dedicated digital workspace for employees of the Children's Hospital of Philadelphia (CHOP), streamlining access to vital internal resources and applications. This portal is an integral part of the CHOP Employee Intranet, designed to support staff in their daily tasks and professional development. It acts as a central hub, connecting you to various systems and information necessary for your role within the hospital. Navigating your professional responsibilities at CHOP is made more efficient through CHOPone, which consolidates access points for multiple employee functions. From managing your daily workflow to seeking technical or HR assistance, this internal digital portal is built to ensure seamless operation across the organization. Understanding how to effectively use CHOPone is crucial for every staff member.
- 📋 Getting Ready for Your CHOP Digital Workspace
- 📍 Accessing Your Internal CHOP Resources
- ⭐ Exploring Your CHOP Employee Tools
- ⚠️ Resolving Access Concerns for CHOP Staff
- 🔒 Maintaining Confidentiality in Your CHOP Digital Environment
- 🎧 Official Help Desk Contacts
- ❓ Key Inquiries for CHOP Internal Access
Getting Ready for Your CHOP Digital Workspace
- A valid CHOP network/Novell user ID
- Your designated password
- An active Entrust token for secure authentication
- Access to a computer or device capable of connecting to the CHOP Remote Access system
Accessing Your Internal CHOP Resources
- Navigate to the CHOP Remote Access portal.
- Enter your unique network/Novell user ID in the designated field.
- Input your confidential password.
- Provide the current code from your Entrust token for two-factor authentication.
- Click the login button to gain entry to the CHOP Employee Intranet, including CHOPone.
Exploring Your CHOP Employee Tools
- Direct access to the CHOP Employee Intranet.
- Integration with critical internal systems like the STAR System and Lawson.
- Connection to the Employee Service Center for IS and HR support.
- Capability to submit and track IS support requests directly.
- Comprehensive knowledge base for self-service problem solving.
- Access to Workday Learning for professional development and required education.
- Secure access to Outlook Web Access for email management.
- Participation in the Bravo@CHOP program for peer recognition.
Resolving Access Concerns for CHOP Staff
⚠️ Cannot log in to CHOPone or other internal systems
Cause: Incorrect credentials, expired Entrust token, or forgotten password.
Solution: We know being locked out is stressful. For immediate assistance with login issues, including forgotten passwords or problems with your Entrust token, please contact the IS Support Center Service Desk directly at 215-590-4357.
⚠️ Issues with Microsoft 365 applications (SharePoint, Teams, M365)
Cause: Technical glitches or configuration problems with Microsoft services.
Solution: If you are encountering difficulties with Microsoft 365 applications, submit a support request through the Digital & Technology Services Digital Workforce Strategy Services team's support request form (login required). Alternatively, you can call the CHOP Service Desk.
⚠️ Questions or problems with Workday Learning
Cause: Unfamiliarity with the Workday Learning platform or specific course access issues.
Solution: For any inquiries or assistance related to Workday Learning content or functionality, search the HR Service Portal for relevant information and support.
⚠️ Need to chat with IT support in real-time
Cause: Requires immediate assistance with non-urgent issues or status updates.
Solution: For quicker resolution of non-urgent tickets or to receive status updates, CHOP employees can chat with a live IS Service Center Agent through the Employee Service Center. Live agents are available Monday through Friday from 9:00 AM to 4:30 PM.
Maintaining Confidentiality in Your CHOP Digital Environment
- 🔒 Always use your unique network/Novell user ID and a strong, complex password.
- 🔒 Keep your Entrust token secure and do not share its codes with anyone.
- 🔒 Log out of CHOPone and all internal systems when stepping away from your workstation or at the end of your shift.
- 🔒 Be cautious of phishing attempts; never click on suspicious links or provide your credentials in response to unsolicited emails.
- 🔒 Ensure your operating system and web browser are updated to their latest versions for optimal security when accessing the digital portal.
🎧 Official Support & Help Center
IS Support Center Service Desk: 215-590-4357
Key Inquiries for CHOP Internal Access
Q: How do CHOP employees log in to the intranet?
CHOP employees log in to the intranet, including CHOPone, by accessing the CHOP Remote Access portal. You will need your network/Novell user ID, password, and an Entrust token for secure authentication to access your digital workspace.
Q: What resources are available through the CHOP employee portal?
Through the CHOP employee portal, you can access the CHOP Employee Intranet, the STAR System, Lawson, the Employee Service Center for IS and HR support, Workday Learning, Outlook Web Access for email, and the Bravo@CHOP recognition program, among other functions.
Q: Who do I contact for CHOP intranet access issues?
For any issues related to CHOP intranet access, including problems with logging into CHOPone or forgotten passwords, please contact the IS Support Center Service Desk directly at 215-590-4357. For Workday Learning inquiries, consult the HR Service Portal.
Q: What is an Entrust token used for at CHOP?
An Entrust token is a crucial security component used at CHOP for two-factor authentication when accessing internal systems like CHOPone and the CHOP Employee Intranet. It provides an additional layer of security beyond your username and password, protecting your digital identity and confidential hospital data.
Wrap Up
CHOPone is a fundamental digital asset for every Children's Hospital of Philadelphia employee, providing a secure and centralized gateway to the tools and information needed for daily operations. By understanding its functions, adhering to security best practices, and knowing where to find support, staff can maximize their productivity and contribute effectively to CHOP's mission of patient care and research. This comprehensive digital portal ensures that critical resources are always within reach, supporting a seamless and efficient work environment.