myFHinfo Portal: Access Your Fraser Health Pay & Benefits
Quick Summary
- Securely view pay and benefits.
- First login needs FH computer.
- Support available for access issues.
The myFHinfo portal is your dedicated online gateway as a Fraser Health employee to essential personal and employment information. This digital portal provides secure access to crucial details like pay notices and benefit information right from your home or personal device. It streamlines the management of your employment data, putting important resources at your fingertips. Designed for convenience, myFHinfo serves as a central hub for various employee self-service functions. It's a key part of Fraser Health’s commitment to providing accessible resources, ensuring you can stay informed about your compensation and benefits with ease. This guide provides a comprehensive overview, from initial access requirements to troubleshooting tips, helping you navigate your myFHinfo experience effectively and securely.
- 📋 What You Need Before Accessing Your Digital Pay Details
- 📍 Your Pathway to Employee Self-Service
- ⭐ Managing Your Pay, Benefits, and Employment Records
- ⚠️ Regaining Access to Your Online Employee Account
- 🔒 Keeping Your Personal Data Safe Within the Portal
- 🎧 Official Help Desk Contacts
- ❓ Straight Answers to Employee Portal Queries
What You Need Before Accessing Your Digital Pay Details
- To access myFHinfo remotely from home, you must have successfully logged into the system at least once from a Fraser Health computer.
- You will need your Fraser Health network ID (e.g., mmarr) and your corresponding password.
- For specific processes like activation when on leave, an employee number, date of birth, and an activation code obtained from support may be required.
Your Pathway to Employee Self-Service
- Navigate to the official remote myFHinfo page.
- Enter your Fraser Health network ID (e.g., mmarr) into the designated field.
- Type your password into the appropriate box.
- Click on 'Login'.
- Once logged in, select 'View My Pay Notice' to access your pay and benefit details.
- If you are an employee on leave and it's your first time logging in from home for this purpose, you may need to enter your employee number, select your month and day of birth, and input an activation code.
- After entering the activation code, click 'Create', review the 'Data Access and Confidentiality Agreement', then select 'Accept' and 'Continue'. Click 'Continue' again before viewing your pay notice.
Managing Your Pay, Benefits, and Employment Records
- View Pay Notices: Directly access your current and past pay stubs and detailed compensation information.
- Benefit Bank Information: Review details about your accumulated benefits and their status.
- Record of Employment (ROE) Retrieval: Obtain your ROE through the 'Request My Information' tab within the portal.
- Benefits Booklet Access: Find your comprehensive Benefits Booklet under 'General Employee Information'.
- Leave and Sick Hours Review: View your unpaid leave of absence or unpaid sick hours to manage your time off effectively.
Regaining Access to Your Online Employee Account
⚠️ Login Failed Message
Cause: Incorrect password or network issues when accessing remotely.
Solution: We know being locked out is stressful. If you encounter a 'Login Failed' message, immediately contact the Service Desk at 604-585-5544. It's crucial to inform them you are not connected to the Fraser Health network when requesting a password reset. This ensures they can provide the correct support for remote access challenges.
⚠️ Missing Activation Code for Employees on Leave
Cause: First-time remote access for employees on leave requires a unique activation code.
Solution: To get your activation code, call the myFHinfo support line toll-free at 1-877-795-4119 and specifically state 'Project Support' when prompted. They will provide the necessary code to complete your login.
Keeping Your Personal Data Safe Within the Portal
- 🔒 Utilize Multi-Factor Authentication (MFA): Enable MFA whenever possible for an added layer of security, safeguarding your digital identity and account access.
- 🔒 Regular Password Resets: Take advantage of the self-service password reset options to regularly update your password, strengthening your account's defense against unauthorized access.
- 🔒 Protect Your Credentials: Never share your network ID or password. Your login details are personal and confidential.
- 🔒 Review Data Access Agreement: Always read and understand the 'Data Access and Confidentiality Agreement' during login processes to be aware of data handling protocols.
🎧 Official Support & Help Center
For technical assistance, including password resets for remote access, contact the Service Desk at 604-585-5544 or email [email protected]. For activation codes needed by employees on leave, call the myFHinfo support line at 1-877-795-4119 and say 'Project Support'. For direct payroll inquiries, call 604-520-4022. You can also reach People, Information and Benefits at 604-520-4420 or toll-free at 1-877-795-4119, or by email at [email protected].
Straight Answers to Employee Portal Queries
Q: How do Fraser Health employees view their pay stubs online?
Fraser Health employees can view their pay stubs by logging into the myFHinfo portal. After successful login with your network ID and password, select 'View My Pay Notice' to access your pay details.
Q: What steps should I take if my myFHinfo login isn't working from home?
If you cannot log into myFHinfo from home, first ensure you've previously logged in from a Fraser Health computer. If a 'Login Failed' message appears, contact the Service Desk at 604-585-5544 and clarify that you are trying to log in remotely to get assistance with your password.
Q: Can I get my Record of Employment (ROE) through myFHinfo?
Yes, you can obtain your Record of Employment (ROE) directly through the myFHinfo portal. Look for the 'Request My Information' tab within your account to access this document.
Q: Where can Fraser Health staff find their benefits information?
Fraser Health staff can access their comprehensive Benefits Booklet and review benefit bank information within myFHinfo. The booklet is typically found under the 'General Employee Information' section of the portal.
Q: Is Multi-Factor Authentication required for accessing Fraser Health employee resources like myFHinfo?
While the requirement for myFHinfo specifically isn't detailed, Fraser Health's employee resources section highly recommends and supports Multi-Factor Authentication (MFA) for remotely accessing network applications on personal devices to enhance security.
Wrap Up
The myFHinfo portal is a vital tool for Fraser Health employees, offering a centralized and secure way to manage personal and payroll details. By following the outlined access procedures and utilizing the available support channels, you can efficiently handle your employment information, ensuring you stay connected and informed within the Fraser Health organization. Prioritizing secure practices, like strong passwords and MFA, will help maintain the integrity of your digital account.