Prosegur Colaborador: Your Official Employee Portal Access
Quick Summary
- Dedicated employee digital platform
- Access payslips and work shifts
- Employee ID and 2FA required
- Trinity chatbot for assistance
The Prosegur Colaborador portal serves as the official digital gateway for all Prosegur employees and collaborators, streamlining access to essential work-related information and tools. This secure online account management platform is designed to connect you with your team, manage personal data, and access company resources efficiently. Whether you're viewing your payslips, checking your work schedule, or staying updated with internal news, this digital workplace is built to support your daily operations and professional growth within the company. Designed with user experience in mind, the Prosegur Colaborador portal acts as a central hub for your professional life at Prosegur. It integrates various functionalities, ensuring that you have timely access to critical information directly from your desktop or mobile device. This comprehensive guide will walk you through everything you need to know about accessing and utilizing your Prosegur Colaborador account, ensuring a smooth and secure digital interaction.
- 📋 Setting Up Your Prosegur Employee Profile
- 📍 Entering Your Digital Workspace: Prosegur Access Steps
- ⭐ Navigating Your Prosegur Colaborador Dashboard
- ⚠️ Regaining Access: Solutions for Prosegur Portal Entry
- 🔒 Protecting Your Prosegur Digital Identity
- 🎧 Official Help Desk Contacts
- ❓ Common Questions for Prosegur Team Members
Setting Up Your Prosegur Employee Profile
- A valid Prosegur employee ID, formatted as your country's ISO code followed by 8 digits (e.g., [email protected] for Brazil, [email protected] for Spain).
- Your unique password associated with your employee ID.
- A device capable of receiving or generating two-factor authentication (2FA) codes, as this security measure is active for all accounts.
Entering Your Digital Workspace: Prosegur Access Steps
- Open your web browser and navigate to the official Prosegur Intranet login page or launch the Intranet Prosegur mobile application.
- On the login screen, locate the field labeled [email protected] or similar.
- Enter your complete employee ID in the specified format (e.g., [email protected]).
- Input your confidential password into the designated password field.
- Proceed with the two-factor authentication process when prompted. This usually involves entering a code sent to your registered device or generated by an authenticator app.
- Click the LOG IN or INICIAR SESIÓN button to access your personalized Prosegur digital workspace.
Navigating Your Prosegur Colaborador Dashboard
- Current News (Actualidad): Stay informed about the latest happenings within the Prosegur Universe.
- Notifications: Receive important, timely messages directly to your account.
- My Development (Mi desarrollo): Access the Prosegur University, explore training initiatives, and keep up with Prosegurer or Foundation news.
- Payslips (Nóminas): View, download, and easily send your payment records and their evolution.
- Shift Schedule (Cuadrante): Visualize your work shifts and get directions to your next service, particularly useful for operational staff.
- Tools and Resources: Access various key services and tools tailored to your employee profile and country.
Regaining Access: Solutions for Prosegur Portal Entry
⚠️ Forgot Password
Cause: Inability to recall your current password for the Prosegur Intranet.
Solution: From the login screen, click the link that says "Still don't have your password or have forgotten it? Click Here" (or similar phrasing like "¿Aún no tienes tu clave o te has olvidado de ella? Haz clic Aquí"). Follow the instructions to reset your password. You may also consult Trinity, the chatbot, for assistance.
⚠️ Two-Factor Authentication (2FA) Issues
Cause: Difficulties in receiving or entering the 2FA code, preventing login.
Solution: Ensure your registered device is accessible and configured correctly for 2FA. If you have doubts about configuring 2FA, the login page typically provides a direct link for guidance (e.g., "If you have doubts to configure it, click HERE"). For persistent issues, contacting internal support is recommended.
⚠️ Incorrect Employee ID Format
Cause: Entering your employee ID in a format not recognized by the system.
Solution: Always ensure your employee ID follows the specified format: your country's ISO code followed by 8 digits, then @prosegur.com (e.g., [email protected] or [email protected]). Double-check for typos.
Protecting Your Prosegur Digital Identity
- 🔒 Always use a strong, unique password for your Prosegur account and update it regularly.
- 🔒 Keep your two-factor authentication (2FA) device secure and do not share your 2FA codes with anyone.
- 🔒 Be vigilant against phishing attempts; only log in through the official intranet.prosegur.com website or the official Intranet Prosegur app.
- 🔒 Never share your login credentials, including your employee ID and password, with any third parties.
- 🔒 Log out of your account when you finish your session, especially on shared or public computers.
- 🔒 Be aware that Prosegur does not share your data with third parties, as stated in the app's privacy policy, reinforcing data protection for your personal information.
🎧 Official Support & Help Center
For internal communication inquiries, you can reach out via email at [email protected]. For immediate assistance with login issues or general queries, the Trinity chatbot is available on the login page.
Common Questions for Prosegur Team Members
Q: How do I check my payslips (Nóminas) on the Prosegur portal?
Once logged into your Prosegur Colaborador account, navigate to the "Nóminas" section. Here, you can consult your pay stubs, view their evolution over time, and easily download or send them as needed.
Q: Can I see my work shifts (Cuadrante) through the Prosegur employee platform?
Yes, if you are an operational employee, you can access the "Cuadrante" feature within the portal or mobile app. This allows you to visualize your scheduled shifts and even helps you find directions to your next service location.
Q: What is Trinity and how can it help me with the Prosegur Intranet?
Trinity is a chatbot integrated into the Prosegur Intranet designed to help resolve your questions. You can chat with Trinity directly from the login page or within the portal for quick assistance with common inquiries.
Q: Is two-factor authentication (2FA) mandatory for the Prosegur employee login?
Yes, two-factor authentication is an active and mandatory security measure for accessing the Prosegur Colaborador portal. This additional step helps ensure that only authorized individuals can access your account, even if your password is compromised.
Wrap Up
The Prosegur Colaborador portal is an indispensable digital tool, empowering employees with seamless access to crucial information and resources. By understanding the login process, leveraging its robust features, and adhering to best security practices, you can maximize your productivity and stay connected within the Prosegur family. Remember to utilize the provided support channels if you encounter any difficulties, ensuring uninterrupted access to your professional dashboard.