PERKESO ASSIST Portal: Your Employer Login Hub
Quick Summary
- Official PERKESO ASSIST Portal access
- Mandatory online employer hub
- Manage SOCSO and EIS contributions
- Essential for employee records
- Dedicated support available
The PERKESO ASSIST Portal is the official online gateway for employers in Malaysia to manage their Social Security Organisation (SOCSO) and Employment Insurance System (EIS) obligations. This digital platform simplifies crucial tasks, moving away from traditional paperwork to offer a more efficient and secure experience. It is designed to empower businesses to accurately submit contributions, update employee records, and ensure compliance with social security regulations. Since its introduction in 2018, the ASSIST Portal has become the primary tool for employers, allowing round-the-clock access to essential services. Whether you're a new employer or transitioning from older systems, understanding how to navigate and utilize this platform is vital for smooth operation and adherence to legal requirements.
Getting Your Digital Key to the Employer Platform
- Pre-registration with PERKESO: Before you can log in, your company must be registered with PERKESO. This involves downloading and completing the Borang Permohonan Enrolment Penggunaan Portal Assist (Assist Portal Enrollment Form).
- Submission of Enrollment Form: Submit the filled enrollment form via email to [email protected] or by visiting any PERKESO branch. This step secures your user ID and a temporary password, which will be sent to your registered email address.
- Required Documents for Initial Setup: You'll need to prepare several documents such as Employer's Registration Form (Form 1), Employee's Registration Form (Form 2), and Employment Insurance System (EIS) forms (SIP 1 & SIP 2) along with business registration documents (e.g., SSM registration). These will be uploaded after your initial login.
Entering Your Secure Employer Dashboard
- Step 1: Access the Official Portal: Open your web browser and go to the official PERKESO ASSIST Portal login page at assist.perkeso.gov.my/employer/login.
- Step 2: Enter Your Credentials: Type your registered email address into the User ID field. Then, input the temporary password you received from PERKESO into the password field.
- Step 3: First-Time Password Change: Upon your very first login, the system will prompt you to change your temporary password to a new, secure one for enhanced account protection.
- Step 4: Navigate to Your Dashboard: After successfully logging in, you will be directed to your employer dashboard, where you can access various online account management features. You might need to select 'Employer' if prompted on the login screen.
Streamlining Your Workforce Contributions Online
- Manage Employer and Employee Details: Keep your company's information and all employee records up-to-date within the digital portal.
- Submit SOCSO and EIS Contributions: Easily submit monthly contributions for both SOCSO and EIS, either via data entry or by uploading a contribution text file.
- Make Online Payments: Facilitate secure payment for contributions using Financial Process Exchange (FPX), directly from your internet banking account.
- Access Contribution History: View and download past contribution records and payment details for auditing and record-keeping purposes.
- Manage Work-Related Accident Reporting: Employers are responsible for reporting all work-related accidents for their workers within 48 hours of notification.
- Upload Supporting Documents: Submit necessary forms and supporting documents online, such as registration forms (Form 1, Form 2, SIP 1, SIP 2) and related attachments.
When Access to Your Account is Delayed
⚠️ Forgot Password
Cause: You cannot recall your login password for the PERKESO ASSIST Portal.
Solution: We know being locked out is stressful. The fastest fix is to click the 'Forgot Password?' link prominently displayed on the login page (assist.perkeso.gov.my/employer/login). You will likely need to enter your registered email address to receive a password reset link or instructions.
⚠️ Temporary Password Issues
Cause: Problems with the temporary password received after registration, or being unable to change it.
Solution: Ensure you are using the exact temporary password provided in the email. Remember that upon your first successful login, you are required to change this temporary password to a new, personal one. If the temporary password still doesn't work, contact PERKESO support.
⚠️ Account Locked or Unable to Access
Cause: Repeated incorrect login attempts or other account-related issues preventing access.
Solution: If your account becomes locked or you face persistent access issues, it's best to reach out to PERKESO directly. They can verify your identity and help unlock your digital portal access or provide guidance.
Keeping Your Employer Account Data Secure
- 🔒 Strong Password Practices: Always create a robust password for your account, combining uppercase and lowercase letters, numbers, and special characters. Avoid easily guessable information.
- 🔒 Protect Your Credentials: Your user ID and password are your responsibility. Never share them with unauthorized personnel to prevent any unauthorized usage or misuse of your account.
- 🔒 Log Out After Each Session: After completing your tasks on the ASSIST Portal, always click the 'Logout' button to end your session securely, especially when using shared computers.
- 🔒 Regularly Update Information: Keep your contact details, especially your email, current within the portal. This ensures you receive important notifications and can perform password resets effectively.
- 🔒 Be Wary of Phishing Attempts: Only access the PERKESO ASSIST Portal through the official URL (assist.perkeso.gov.my) and never through suspicious links in emails or messages. PERKESO will not be responsible for losses due to unauthorized usage or misuse of passwords.
🎧 Official Support & Help Center
You can reach PERKESO customer service by calling their hotline at 1-300-22-8000 or by sending an email to [email protected]. For issues related to portal ID enrollment, you can email [email protected].
Quick Answers for Employer Queries
Q: Is SOCSO mandatory for all employers in Malaysia?
Yes, it is mandatory for all employers in Malaysia who employ one or more employees to register with PERKESO within 30 days of hiring their first employee and contribute monthly.
Q: Do foreign workers contribute to SOCSO?
Yes, as of July 1, 2024, employers must make SOCSO contributions for foreign workers. Foreign workers are covered under the Employment Injury Scheme and, since July 1, 2024, also under the Invalidity Scheme.
Q: How can I check my SOCSO contribution history?
Employers can check contribution history and payment status through the PERKESO ASSIST Portal after logging in. Employee contribution history can also be viewed.
Q: What is the PERKESO ASSIST Portal used for?
The PERKESO ASSIST Portal allows employers to manage company and employee details, submit and pay SOCSO and EIS contributions, access past contribution records, and report work-related accidents.
Wrap Up
The PERKESO ASSIST Portal stands as an indispensable digital portal for employers, centralizing all social security management functions. By embracing this platform, businesses can ensure timely and accurate compliance with SOCSO and EIS regulations, safeguarding their workforce and maintaining operational integrity. Always refer to the official portal for the most current information and ensure you manage your online account with diligence. Leveraging this system effectively streamlines administrative burdens, allowing you to focus more on your core business.