PERKESO ASSIST Portal: Your Employer Online Management Hub
Quick Summary
- Manage SOCSO/EIS contributions
- Register employers and employees
- Secure online payments
- Troubleshoot access issues
- Maintain data integrity
The PERKESO ASSIST Portal is a crucial online platform designed by the Social Security Organization (PERKESO) to simplify administrative tasks for employers in Malaysia. This digital portal acts as a central hub, enabling businesses to efficiently manage their contributions to the Employees’ Social Security Act 1969 (SOCSO) and the Employment Insurance System Act 2017 (EIS).
Launched to enhance convenience and accuracy, the ASSIST Portal allows you to handle various employer-related responsibilities directly from your computer. From registering new employees to submitting monthly contributions and accessing comprehensive records, the portal is an indispensable tool for compliance and effective workforce management.
- 📋 Preparing Your Business for Digital Contributions
- 📍 Accessing Your Employer Digital Workspace
- ⭐ Streamlining Your Workforce and Contribution Management
- ⚠️ Regaining Access to Your Online Account
- 🔒 Ensuring Data Integrity and Account Protection
- 🎧 Official Help Desk Contacts
- ❓ Employer Portal Inquiries: Direct Answers
Preparing Your Business for Digital Contributions
- A registered employer with PERKESO.
- A valid user ID and temporary password, obtained after submitting the necessary registration forms to PERKESO.
- Access to a computer with a recommended operating system such as Microsoft Windows.
- A compatible web browser: Google Chrome (version 59 or above), Microsoft Internet Explorer 11.0, or Mozilla Firefox (version 54 or above).
- Ensure JavaScript is enabled in your web browser for optimal functionality.
- An internet banking account with a bank that offers Financial Process Exchange (FPX) services for online payments.
Accessing Your Employer Digital Workspace
- Navigate to the official PERKESO ASSIST Portal login page at assist.perkeso.gov.my.
- Enter your registered login email address in the designated field and click Next.
- Provide your password and then click the Login button.
- If this is your first time logging in, you will be prompted to change your temporary password immediately for security purposes. Follow the on-screen instructions to set a new, strong password.
Streamlining Your Workforce and Contribution Management
- Employer and Employee Registration: Effortlessly register new businesses and add new employees, including domestic and foreign workers, directly through the portal.
- Contribution Management: Submit and manage your monthly SOCSO and EIS contributions with ease, ensuring timely compliance with regulatory requirements.
- Payment Gateway: Make secure online payments for contributions using Financial Process Exchange (FPX) or set up Direct Debit Authorisation (DDA) for recurring payments.
- Record Keeping: Access and review past contribution records, payment histories, and employee details, streamlining your auditing and reporting processes.
- Data Updates: Update employer information, employee records, and notify PERKESO of employee resignations or business cessation.
- Document Upload: Upload necessary supporting documents and scanned forms directly into the system, reducing paperwork and administrative burden.
- Automated Calculation: Benefit from automated calculation of contributions based on submitted employee salary data, minimizing errors.
Regaining Access to Your Online Account
⚠️ Forgot Password
Cause: You have forgotten your login password for the PERKESO ASSIST Portal.
Solution: From the login screen, click on the Forgot Password? link. You will be guided through a process to reset your password, typically involving your registered email address.
⚠️ Account Locked or Unable to Login
Cause: Incorrect login credentials entered multiple times, or issues with your user ID setup.
Solution: First, attempt the Forgot Password? process. If unsuccessful or if your account remains locked, contact the PERKESO customer service hotline at 1-300-22-8000 for immediate assistance. They can help unlock your account or provide further guidance.
Ensuring Data Integrity and Account Protection
- 🔒 Always change your temporary password immediately upon your initial login to establish a unique, private credential.
- 🔒 Create strong, complex passwords that combine uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessable information.
- 🔒 Never share your login credentials with anyone. Your user ID and password are for your sole access to the portal.
- 🔒 Be vigilant against phishing attempts. Always verify that you are on the legitimate PERKESO ASSIST Portal URL (assist.perkeso.gov.my) before entering your login details.
- 🔒 Regularly review your contribution records and employee data within the portal for any unauthorized changes or discrepancies.
🎧 Official Support & Help Center
Customer Service Hotline: 1-300-22-8000
Email for Portal ID Issues: [email protected]
General Email: [email protected]
Employer Portal Inquiries: Direct Answers
Q: How do employers register for the PERKESO ASSIST Portal?
To register, employers must first download the Borang Permohonan Enrolment Penggunaan Portal Assist and other required forms (e.g., Borang 1 and 2 for employer/employee registration) from the PERKESO website. Complete these forms, prepare supporting documents, and email them to [email protected] or submit them at any PERKESO branch. You will then receive your user ID and a temporary password via email.
Q: What is the purpose of the PERKESO ASSIST Portal?
The PERKESO ASSIST Portal serves as an online platform for employers to manage various Social Security Organization (SOCSO) and Employment Insurance System (EIS) related tasks. This includes registering employers and employees, submitting monthly contributions, making payments, updating records, and accessing contribution histories.
Q: How can I update an employee's resignation date on the PERKESO ASSIST Portal?
To update an employee's resignation, log in to the ASSIST Portal. Navigate to the My Sites menu, select REGISTRATION, then choose UPDATE and Update Add Employee Resigned Date. You can then specify the employee and input their resignation date, followed by uploading any necessary supporting documents.
Q: What is my PERKESO registration number?
Your PERKESO registration number is typically your Identity Card Number issued by the National Registration Department. For employers, it often correlates with your business registration details used during the initial setup with PERKESO.
Wrap Up
The PERKESO ASSIST Portal empowers employers with a powerful digital tool for managing their social security obligations efficiently. By understanding its functions, adhering to security best practices, and utilizing the available support channels, you can ensure your business remains compliant and your workforce information is managed effectively. Embrace this platform to optimize your administrative workflow and focus more on your core business operations.